My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
Company replied
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During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... See more
Company replied
Staff were very helpful, offered to replace my car's glass despite me coming in a couple days early for my apppointment, since they had it in stock. Replacement and calibration was completed by midday... See more
Company replied
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... See more
Company replied
Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
410 reviews
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Dreadfully location
The service, punctuality, promptness and friendliness were all good.
The location and customer facilities are dreadful.
September 16, 2025
Reply from National Windscreens - Telford
We appreciate your feedback on our service and staff. We're sorry the location and facilities did not meet your expectations. We will consider your comments.
Prompt repair and communication with office brilliant
Prompt repair and communication with office brilliant
September 15, 2025
Reply from National Windscreens - Telford
We're happy to hear that you had a positive experience with our prompt repair service. Thank you for your kind words about our office communication!
Do not use if you have a window screen…
Do not use if you have a window screen that need calibrated, if they do it wrong they are not helpful or interested in sorting it out. They told me my car had a fault on it before they changed the window screen, it did not, as in all was working before they changed screen.
September 16, 2025
Unprompted review
Reply from National Windscreens - Telford
We regret that the recalibration was not successful and that you feel we were unhelpful. We appreciate your feedback and will review our procedures.
Avoid use another company
Very poor service had to replace window screen 3 times as unable to calibrate camera untill they finally fitted genuine fiat windscreen
Then still had to take to main dealer for calibration as they don't have the software to do it & this is only on a fiat 500
Customer service is very poor from the Telford branch
September 11, 2025
Unprompted review
Reply from National Windscreens - Telford
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the service and the windscreen replacements. We'll review your feedback regarding the calibration and customer service at the Telford branch to see where improvements can be made. Thank you.
All the staff were very helpful. Particularly the fitter
All the staff were very helpful.
September 8, 2025
Reply from National Windscreens - Telford
We appreciate you letting us know that our staff was very helpful! We are so happy you had such a positive experience with our team.
Everything was made to feel easy and…
Everything was made to feel easy and straightforward. Nice reminders, confident that all will be assembled before time.
THANKS!
September 10, 2025
Reply from National Windscreens - Telford
We're happy to hear that everything felt easy and straightforward for you. We appreciate your kind words and are thankful for your feedback!
2nd time I have used this firm
2nd time I have used this firm in 4 years. Efficient and helpful staff. Good booking, reporting and update system.
September 2, 2025
Reply from National Windscreens - Telford
We're happy to hear that you find our staff efficient and helpful. We appreciate your positive feedback regarding our booking, reporting, and update system. Thank you!
Reception trying to book in no…
Reception trying to book in no urgency.My windscreen was cracked and I was about to go on holiday, but no emergency from the receptionist apart that is the date and we can't alter it.
"YOU COULD ALWAYS HIRE A CAR "
CUSTOMER SERVICES LACKING
August 26, 2025
Reply from National Windscreens - Telford
We appreciate you taking the time to share your experience. We're sorry to hear about the lack of urgency you encountered with your cracked windscreen and holiday plans. We'll review this internally to improve our customer service.
Friendly and Efficient....
Appointment on time. Old screen removed, new fitted within 2 hours. Nice people, friendly, efficient. Unit on industrial estate, Gregg's within a 5 mins walk.
August 20, 2025
Reply from National Windscreens - Telford
We're happy to hear that your appointment was on time and the service was efficient. We appreciate your positive feedback regarding our team's friendliness and the convenient location. Thank you!
Made very easy
August 20, 2025
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Telford
We appreciate you sharing! We are so happy to hear that you received very efficient and professional service.
It took some time from first contact…
It took some time from first contact before the repair could be better carried out.
August 18, 2025
Reply from National Windscreens - Telford
We appreciate your feedback and regret the delay you experienced before the repair was completed. We'll review our process to improve.
Good communication during the process…
Good communication during the process and excellent service from Technician
August 6, 2025
Reply from National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
The actual fitting of the windscreen…
The actual fitting of the windscreen was great . However trying to contact the branch or to actually speak to the office team was impossible.
August 6, 2025
Reply from National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies for the inconvenience and frustration this issue has caused you. Following your feedback, we will review our process to see where we can make any improvements. Thank you again for bringing this to our attention. Kind regards, National Windscreens
Very professional and polite staff…
Very professional and polite staff keeping me updated re replacement and calibration timing!
August 5, 2025
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
good service
August 7, 2025
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
fast contact
fast contact, customer kept updated on progress of replacement arrangements.
Nice technicians on site on time and tidy.
July 30, 2025
Reply from National Windscreens - Telford
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced fast contact and were kept updated on the replacement arrangements and that the technicians were nice, on time, and tidy.
The guy was very helpful and fixed my…
The guy was very helpful and fixed my windscreen and was explaining a few things
July 25, 2025
Reply from National Windscreens - Telford
We're happy to hear that our team member was helpful and clearly explained the repair process while fixing your windscreen. Thank you for your positive feedback!
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