My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
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During my first appointment wrong windscreen was in the teams van (has an offset), next time they came it was fitted fine with a new and correct size windscreen glass. Today after 2 weeks, the centr... See more
Company replied
Staff were very helpful, offered to replace my car's glass despite me coming in a couple days early for my apppointment, since they had it in stock. Replacement and calibration was completed by midday... See more
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Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
410 reviews
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Excellent Service
Referred through insurance for replacement, was contacted by my local branch as promised to confirm spec and be given a time slot, Reminder messaged on the day before. Could see great care taken with fitting. Very pleased.
July 9, 2025
Reply from National Windscreens - Telford
We're happy to hear that our local branch promptly contacted you and confirmed the specifications. We're also glad the reminder message was helpful and that you observed great care during the fitting process. Thank you for your positive feedback; we appreciate it.
Efficieny of process and staff.
Efficieny of process and staff.
Punctual, expected my arrival and conducted the signing process in a timely and profesional manner.
July 18, 2025
Reply from National Windscreens - Telford
We appreciate you taking the time to leave us a review. We're happy to hear that you experienced efficiency with our staff and process and that the signing was punctual and professional.
Reply from National Windscreens - Telford
We are happy to hear that our clear communication and efficient service met your expectations. Thank you for your positive feedback!
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Easy to arrange online.
Very efficient car left nice and tidy.
Only negative is premises were hard to find. Only a small sign outside not easily viewed with parked vehicles outside.
July 10, 2025
Reply from National Windscreens - Telford
We're happy to hear that arranging your rental online was easy and that you found the car clean and efficient. We appreciate your feedback regarding the visibility of our premises and will review our signage.
Repair was carried out and the crack…
Repair was carried out and the crack now looks worse than when they started!!
July 15, 2025
Reply from National Windscreens - Telford
We regret that the repair did not meet expectations and made the crack look worse. We will investigate this issue to ensure better outcomes.
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficient & Professional
Good communication so I was prepared for his arrival.
Explained what he would do after inspecting my windscreen & what could happen.
Quick to carry out the work.
Very respectful & friendly.
July 10, 2025
Reply from National Windscreens - Telford
We're happy to hear that you felt prepared and informed. It's great to know the work was completed quickly and that you found our service respectful and friendly. Thank you for your positive feedback!
Poor booking in service
National Windscreens have provided me with a date for my windscreen replacement - but can't tell me which time slot to arrive for - 9.00 am or 1.00 pm. I have a 1.5 hour drive to their depot so what do I do - leave at 7.30 am to get there at 9.00 and be told I've been allocated a slot after 1.00.
I wish I had an alternative company but these are who my insurers use - so I'm on to them.
July 14, 2025
Unprompted review
Reply from National Windscreens - Telford
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention. Kind regards, National Windscreens
The team did a good job However I had…
The team did a good job However I had to get the cars snorkel taken off by a third party. This was factory fitted and meant additional cost and time. So a full service was not required I will ask before booking alternative companies
July 8, 2025
Reply from National Windscreens - Telford
We appreciate your feedback. We're sorry the snorkel removal caused extra costs and time. We'll review this to ensure clarity on factory-fitted parts and service needs during booking with our team.
Great company
The engineer turned up and just got on with the job, he told me it would take an hour gave me loads of info and was really friendly
July 7, 2025
Reply from National Windscreens - Telford
We're happy to hear that the engineer was efficient, informative, and friendly. We appreciate you taking the time to share your positive experience with us!
Reply from National Windscreens - Telford
We're happy to hear that you had a seamless experience and appreciate your positive feedback. Thank you!
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great to be able to track Van
Great to be able to track Van
Job done quickly and efficiently
July 3, 2025
Reply from National Windscreens - Telford
We're happy to hear that you found the tracking feature helpful and that the job was completed quickly and efficiently. Thank you for your positive feedback!
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick and easy replacement
Quick and easy replacement. Friendly and helpful.
Waited at their location. Be nice to have a coffee/tea. WiFi was good too.
June 25, 2025
Reply from National Windscreens - Telford
We're happy to hear that the replacement process was quick and easy, and that our team was helpful. We appreciate your suggestion of coffee/tea while waiting and are glad you enjoyed the WiFi.
Quick and perfect service!
June 24, 2025
Reply from National Windscreens - Telford
We appreciate you sharing your experience with our quick and perfect service! Thank you for your feedback; we are so grateful.
great service apart from my attempts to…
great service apart from my attempts to remove the dusty snorkel on my defender !
June 19, 2025
Reply from National Windscreens - Telford
We're happy to hear that you received great service! We appreciate your feedback regarding the snorkel; we'll look into it. Thank you for your review!
Poor customer service
Awful customer service, wasted almost an hour of my life on hold over two separate calls only to be told they couldn’t get hold of the branch.
June 12, 2025
Unprompted review
Reply from National Windscreens - Telford
We regret that you experienced such long wait times and that we couldn't reach the branch. We appreciate your feedback and will look into this issue.
Reply from National Windscreens - Telford
We appreciate your positive feedback! We're happy to hear the work was completed on time. Thanks for sharing.
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