I only knocked off a star because of popping in to the workshop to be told to contact my insurance company. to Book. The insurance directed me strait to National windscreens to arrange the appointme... See more
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Location
Switch locationUnit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE Torquay, Devon, GB
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The guy in the office was very helpful and not pushy. Although it took two attempts to replace the screen due to the first cracking on completion! For which the fitter was mortified and very apologeti... See more
Company replied
My rear view mirror was knocked and dangling and my mechanic recommended National Windscreens on Chatto Road. Oliver was so friendly and helpful and reattached the mirror in two minutes. He refuse... See more
Company replied
Staff were friendly, polite and efficient, they did an excellent job replacing the windscreen and kept us updated throughout the process. The premises are a 15 minute walk out of Torquay town (long... See more
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Company details
About National Windscreens - Torquay
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Chatto Way Industrial Estate, Chatto Way, TQ14UE, Torquay, Devon, United Kingdom
- 01803-640-263
4.5
Excellent
223 reviews
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No local appointments. Windscreen wipers damage to bonnet
No local appointments for 4days. Windscreen replaced, then had to return a few days later for calibration of screen electrics. Then after this noticed windscreen wipers not replaced correctly, causing bonnet to flex and paint work chipped worn away, also damage to dash!
November 26, 2024
Reply from National Windscreens - Torquay
Thank you for sharing your feedback. We understand your frustration with the inconvenience and damage caused during the windscreen replacement. We strive to provide excellent service and are disappointed to hear your experience fell short of our standards.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
Thank you for your kind words. We appreciate you taking the time to share your positive experience. We're glad to hear that you found our staff friendly and our service quick.
Lovely people and well done
Lovely people and well done. Just a few imperfections tape on the inside of the screen and not quite neat mastic and could have clean the suction cup marks off the screen otherwise great job.
November 26, 2024
Reply from National Windscreens - Torquay
We appreciate your kind words about our team and the work we did. We're sorry to hear about the imperfections you noticed. We strive for the highest quality in our work and will take your feedback into consideration for future projects.
Very efficient friendly and that is…
Very efficient friendly and that is what you need
November 26, 2024
Reply from National Windscreens - Torquay
Thank you for your kind words. We appreciate your feedback and are glad you found our service efficient and friendly.
Reply from National Windscreens - Torquay
Thank you for your kind words! We appreciate your feedback and are glad to hear that you found our service friendly and that you are confident in the work we completed.
Reply from National Windscreens - Torquay
Thank you for your kind words! We're thrilled to hear you had a positive experience. We appreciate your feedback and will continue striving to provide excellent service.
Didn't take long and fixed my broke…
Didn't take long and fixed my broke windscreen always trustworthy company and very friendly and reliable
October 28, 2024
Reply from National Windscreens - Torquay
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our service trustworthy, friendly, and reliable. We appreciate your kind words and are glad we could help.
Torquay Windscreen
The gentleman who carried out the work was most professional and very friendly
October 18, 2024
Reply from National Windscreens - Torquay
We're delighted to hear that you had a positive experience with our team. We appreciate your kind words about the professionalism and friendliness of the individual who assisted you. We strive to provide excellent customer service and are glad to hear that we met your expectations.
Reply from National Windscreens - Torquay
Thank you for your kind words. We're delighted to hear that you were pleased with our service. We appreciate your feedback and will continue to strive for excellence.
Fantastic customer service from initial…
Fantastic customer service from initial visit through to completion of new screen. Staff friendly and polite
September 27, 2024
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Mark was so helpful on the day
Mark was so helpful on the day. Easy communication in the morning to let me know when the car was ready.
Really approachable and answering any of my questions. Even topped up my screen wash which I had been meaning to do!
Really top quality service.
September 20, 2024
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic
Fantastic, excellent service - technicians went above and beyond when my road was blocked and access was an issue.
September 19, 2024
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Service with a smile
September 2, 2024
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Very efficient from start to finish after contacting them concerning an insurance replacement windscreen needed. Very friendly and helpful whilst my car wss being repaired. Thankyou
August 23, 2024
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly, Professional Service!
Had to have a windscreen replacement for my MR2.Work was carried out by Mark, who was friendly, informative and took great care while fitting the windscreen to my 33 year old car. Would thoroughly recommend National Windscreens.
August 27, 2024
Unprompted review
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly and very attentive to the… Windscreen replacement, Sunny Salcombe Devon, Tuesday 20/08/24
Very friendly and very attentive to the work required, I have nothing to alternate this report to you, Thank you so very much, regards
August 20, 2024
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service from National Windscreens
Really good service from National windscreens. The technician arrived on time, and was really courteous, telling me the time he expected to be there fitting the screen. He was very professional, and finished the installation within the time allocated. I wouldn’t hesitate to recommend National windscreens to friends and family. Thank you for a great job.
Martin
July 11, 2024
Reply from National Windscreens - Torquay
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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