I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... See more
Company replied
Location
Switch locationUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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See what reviewers are saying
Lots of emails to remind me about my appointment, & also text messages, when vehicle was ready they texted me & I could pick it up when I was ready. The only problem I did have was I bought some new... See more
Company replied
Company responded quickly after initial contact, to offer me a date and time to replace my windscreen. On the day, the fitter contacted to inform me of approximate time of arrival. The two fitters w... See more
Company replied
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... See more
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Company details
About National Windscreens - Trowbridge
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, United Kingdom
- 01225-220-187
4.6
Excellent
312 reviews
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Very friendly great service
April 3, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and efficient service top quality
March 20, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
First class service
Pleasant operative. Efficient and pn time and explained carefully the significance on a chip repair versus new windscreen.
Very pleased.
March 19, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The engineer was very helpful and…
The engineer was very helpful and completed the repair efficiently and to a good standard.
Would highly recommend
March 15, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Trowbridge Centre
The fitters at Trowbridge were excellent and did a very good job. The main call centre were not so great though and were difficult to contact and gave inaccurate advice. It would be much better to deal with the centre direct.
March 14, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service.
Excellent service from well trained professionals. Super friendly and so knowledgeable, happy to accommodate for unusual circumstances like bad weather.
March 13, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A fine example
Front of house, initial phone call,2nd to none.What a team you have in Trowbridge.I was impressed
Thankyou
February 27, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Not professional enough I’m afraid
As previously reported I had to find a covered area for work to be carried out with zero notice as neither van had a canopy or gazebo to stop car getting wet. Managed to use a neighbour’s barn.
This morning the passenger wiper stopped working. Luckily it was the passenger side. Luckily it wasn’t raining hard. Luckily I was on a quiet road. Luckily I carry tools with me. Luckily I was able to fix myself, ie tighten the nut onto the spline properly. Luckily the driver side was tight.
If the situation had been different you would have been liable for an accident !
Would be nice to hear from someone to discuss the above but I doubt I will.
February 24, 2024
Reply from National Windscreens - Trowbridge
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Never came out to place of work had to…
Never came out to place of work had to take time off to go into Workshop, limited parking so had to wait. Dident bother to clean fingerprints of
February 23, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great fast and friendly service
January 20, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Efficient and pleasant to deal with.
January 19, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Efficient service.
I found National Windscreens to be very good. Initially the fitter turned up on time, but wasn't able to repair our screen as there was too much damage. On arrival at the workshop I was dealt with very quickly and I was called as soon as the car was ready. Hopefully I won't need the windscreen replaced again, however I would have no hesitation in using them again.
January 19, 2024
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Had new windscreen fitted and even…
Had new windscreen fitted and even though there was an issue the technicians returned and ensured that the problem was resolved
December 22, 2023
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Staff polite and efficient
Staff polite and efficient. Shame we had to phone twice to be advised of appointment time since no effort was made to contact us and parking at the site is difficult
January 6, 2024
Reply from National Windscreens - Trowbridge
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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