Lots of emails to remind me about my appointment, & also text messages, when vehicle was ready they texted me & I could pick it up when I was ready. The only problem I did have was I bought some new... See more
Company replied
Location
Switch locationUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
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See what reviewers are saying
Saw me before the “official” opening time, very fast, very tidy job. Good communications. Good spares.
Company replied
Company responded quickly after initial contact, to offer me a date and time to replace my windscreen. On the day, the fitter contacted to inform me of approximate time of arrival. The two fitters w... See more
Company replied
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... See more
Company replied
Company details
About National Windscreens - Trowbridge
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, United Kingdom
- 01225-220-187
4.6
Excellent
309 reviews
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Reply from National Windscreens - Trowbridge
We are happy to hear that you had an excellent experience with our service. Thank you for your positive feedback; it means a lot to us.
Very friendly and professional.
November 17, 2025
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your positive experience with our team and their professionalism.
Replacement windscreen. Jamie who fitted my windscreen
Jamie who fitted my windscreen, did so very professionally and showed me lots of patience and courtesy in this matter. Jamie was excellent, talked me through the process, timescale involved and what was expected of me post fitting. Jamie is a true ambassador for your company. Thank you Jamie.
October 31, 2025
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your feedback. We're happy to hear that the windscreen fitting was done professionally and with patience and courtesy. It's great to know the process was explained clearly and that you felt well-informed.
I have already reviewed this…
I have already reviewed this experience, 4 star because head office moved appointment from 12-12.30 to 4pm and did not inform, but guys on the spot were 110%
October 15, 2025
Reply from National Windscreens - Trowbridge
We appreciate your review and are glad the team on-site met your expectations. We regret the scheduling miscommunication and will address this to improve our processes. Thanks for your feedback.
Very good very quick easy to find but…
Very good very quick easy to find but I have a dash cam and the wire is now hanging down, very anoying
October 14, 2025
Reply from National Windscreens - Trowbridge
We're glad it was quick and easy for you. We're sorry the dash cam wire is an issue. We'll see how we can improve this in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Fantastic service getting my windscreen replaced …
Fantastic service getting my windscreen replaced. Great customer service the best I have ever received.
During a stressful time for me the staff were so efficient and supportive. My car was ready within hours and they even collected me to take me back to their premises ti collect my car so I could continue my day.
Just awesome
October 9, 2025
Reply from National Windscreens - Trowbridge
We appreciate you sharing your experience. We're happy to hear that you received fantastic service and the best customer service. It's great to know the staff were efficient and supportive during a stressful time and that you were able to continue your day.
Reply from National Windscreens - Trowbridge
We're happy to hear that our team arrived promptly, demonstrated expertise, and maintained a clean workspace. Thank you for your positive feedback!
The communication before and during the…
The communication before and during the windscreen replacement was excellent. Also the staff onsite were very friendly and helpful.
October 1, 2025
Reply from National Windscreens - Trowbridge
We appreciate your positive feedback. We're happy to hear that you experienced excellent communication and found our staff to be friendly and helpful during your windscreen replacement.
Yes excellent
Repair arrived on time, took 45mins,
the repair looks perfect
The repairer was very pleasant and most helpful in explaining the repair
September 18, 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that the repair was completed promptly and to your satisfaction! We appreciate your positive feedback regarding the repairer's helpful explanation. Thank you!
Used NW before
Used NW before. KYLE GOOD COMMUNICATION IN DIFFICULT WEATHER CONDITIONS to get the job done with mixed weather conditions.
September 11, 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that the communication helped get the job done despite the weather. We appreciate you taking the time to leave us this positive feedback!
Reply from National Windscreens - Trowbridge
We appreciate you sharing. We are so happy you were pleased with our great service, and we thank you very much!
Reply from National Windscreens - Trowbridge
We appreciate you sharing! We are so happy to hear you received excellent and professional service that was both polite and helpful.
Easy to book
Easy to book. Convenient location of branch, No long wait before being seen. Finished at time stated. Helpful staff
August 15, 2025
Reply from National Windscreens - Trowbridge
We're happy to hear booking was easy, the location convenient, and that you were seen promptly. We appreciate your acknowledging our helpful staff and the timely service.
Reply from National Windscreens - Trowbridge
We're happy to hear that our product met your expectations and effectively fulfilled its purpose. Thank you for your positive feedback!
One phone call and everything was…
One phone call and everything was booked in and sorted within two days, dropped the car off and was ready by the afternoon 👍
August 14, 2025
Reply from National Windscreens - Trowbridge
We're happy to hear that your booking was handled efficiently and your car was ready quickly. We appreciate your positive feedback and thank you for your time!
Great experience
August 13, 2025
Reply from National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Trowbridge
We're happy to hear that your experience was efficient and clean. Thank you for your positive feedback; we appreciate it.
I had 5 star treatment from the people…
I had 5 star treatment from the people at the branch, especially Neil the manager who saved the day.
This should be 5 stars.
However I booked the Wednesday appointment with head office on Monday, but they couldn't confirm the glass had been ordered. On Tuesday morning head office cancelled the appointment despite the fact that the glass had been ordered and would arrive in time for the fitting appointment.
Neil and his team saved the day because I needed the car back on Wednesday.
Only the head office actions removed a star from this review. Head office did reach out to me and accepted that the appointment should not have been cancelled.
July 31, 2025
Reply from National Windscreens - Trowbridge
We appreciate you taking the time to share your experience. We're glad the branch team, especially the manager, was able to assist you. We regret the trouble caused by the head office regarding your appointment. We value your feedback.
Reply from National Windscreens - Trowbridge
We are happy to hear that you had a positive experience with our services. Thank you for your kind words and for taking the time to share.
Fast good job nice people.
July 30, 2025
Reply from National Windscreens - Trowbridge
We're glad you enjoyed your experience, and we appreciate your positive feedback. Thank you for your time.
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