They finished early than I expected

Really easy online booking and payment. Polite, efficient service on the the day. Would recommend.

If my insurer had given me the option I wouldnt have chosen national windscreens after having a bad experience many years ago, have managed to avoid them for a decade sadly I don’t have a choice and would say that autoglass is way better in every way than national windscreens,

The car was filthy it went to them pristine no marks utterly clean inside and came back to me dirty black mastic on me bonnet and in me carpets still finding it hours later it’s like falling out of the dash behind the dash, the old stuff dried not the new stuff the frame or clip wasn’t put back properly just needed clicking I had to do that myself m, seems like a rushed job if their booking system was better they would t have had the 4 customers trying to get in on the am slot when they had a PM slot

Their email and copious messages to me were some of the most litigious I’ve ever seen it was a shear quagmire of text absolving them from any mistake that they are likely to make along the way so they can say we did tell you,

The windscreen was replaced so far haven’t seen any issues with the screen other than ring cheap and quite frankly poor quality but the condition of my dashboard was unacceptable it just needed a longer hoovering or to be careful the removal of the protective cover,

Surely your car should come back looking better not worse,

The site was an utter disgrace messy bits of plastic and screen all over the once from where they unloaded the vans from yesterdays work had to drive gingerly otherwise if be going to the shop to have a new tyre

Parking is atrocious they say not to park in neighbouring spots and then advise you to do so.

If you like a challenge and a fight then by all means go with them but I’m changing my insurer for an insurer that does autoglass from here on in.

Review

Very disappointing service. I was told to expect the job to take 1 hour, as clearly stated in my email confirmation. I waited 2 hours and nothing was done.

When I complained, I was told they had 4 hours to complete the job. I sent them the email proving the 1-hour timeframe, only to be told the complaint handler wasn't aware of it.

Poor communication, wasted time and very disappointing customer service. Would not recommend.

Upon arrival, they took in the vehicle and carried out the replacement. Minimal waiting time and excellent after care instructions given.

Very good work. Watford good.

The online process for rescheduling the appointment was straightforward. I had an issue that required changing the appointment date multiple times, and it was convenient not to have to contact customer support each time.

On the day of the appointment, I could track the technician's progress online. I received a call from the office providing a time frame for the technician's arrival. The technician also called to confirm his arrival time. He arrived as scheduled and informed me that he was outside by my car. I handed him my keys and chose to stay and observe the process. He engaged in friendly conversation while preparing to replace the windscreen. He was meticulous at each step of the procedure: dismantling, gluing, and heavy lifting, and he installed the new windscreen in approximately an hour and a half. The same day, I received a copy of the job note form, which included all pre- and post-photos.

The windscreen match was not Like to Like as the replacement missed Acoustic hearing specification. Otherwise the service and staff was superb!

Smooth experience in booking and getting the work done.
I had a new windscreen fitted in the Watford branch. Great staff.

Appt on time and efficient
Staff polite and kept informed

The gentleman replaced my BMW windscreen in a lot less time than I expected - about 1 hour. And he was working alone !

Replaced my windscreen but broke my windscreen wipers

Very nice people

Everything was handled efficiently and courteously.

Absolutely no manners whatsoever.

My appointment was scheduled for 8:00am, so I arrived at 8:00 as instructed. I saw a member of staff opening the door and approached him. He immediately said, “We don’t open until 8:30.”

I replied, “Yes, that’s fine. I’m only wanted to mention it that my appointment confirmation says 8:00.” He repeated, “We don’t open until 8:30.”

Again, I explained that I understood, but that the appointment I had been given was for 8:00am. Instead of acknowledging the mistake or apologising for the confusion, he simply kept repeating the same thing in a rather rude and dismissive way, he did that four times in a row like a broken record.

It was quite obvious that he was getting joy out of this, and he really wanted to trigger a reaction, which of course did not happen. When I walked in 30 minutes later, another customer walked in, they attended the other one first.

The whole interaction felt disrespectful and unprofessional, almost as if he was mocking the situation rather than trying to help. The customer service experience was genuinely awful.

Sergio the fitter was a credit to his employers, he alerted me to his ETA and was personable, professional and really helpful. I was surprised at how young he was, he has obviously had good training. His customer service skills are excellent.

Nice service

Very quick n professional. Thanks again