The online process for rescheduling the appointment was straightforward. I had an issue that required changing the appointment date multiple times, and it was convenient not to have to contact custo... See more
Company replied
Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hou... See more
Company replied
The booking system was easy and quick to use. The service was generally good and the vehicle was ready for collection on time. However, when we collected the vehicle which was at the end of the day,... See more
Company replied
My experience with National Windscreens was really great. Easy to book on the website. Kept me up to date with my appointment with multiple reminders and even brought my appointment to an earlier time... See more
Company replied
Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
794 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There were 3 customers in front me when…
There were 3 customers in front me when I arrived at reception. The bell was being pressed to let the staff know. We could here them talking and laughing but no came to reception for about 15 minutes. Eventually when the person arrived, he was clearly overwhelmed with the amount of customers that were waiting and this is exactly what he said 'F@cking hell'. He has definitely a very lasting impression on me and off National Windscreens. How can anyone recommend a company when the first impression is appalling
May 21, 2026
Reply from National Windscreens - Watford
Thank you for sharing your experience. We are truly concerned to hear about the significant delay and the unprofessional behavior you encountered. We are addressing this internally to ensure such incidents are not repeated.
Reply from National Windscreens - Watford
We're glad you enjoyed your experience. Thank you for your positive feedback!
Rubbish service.
I received 3 emails asking me to deliver the car for its replacement windscreen between 12.00-12.30 and allow for 4 hours for the repair. I actually arrived early at 11.30 and the guy said he would put it in as job no. 4. I did not get a call so returned at 4.00 pm as requested expecting to collect the vehicle only to find the car had only just been taken in for the screen to be replaced!! I had to wait another 45 mins for the screen to be fitted. When asked about the recalibration I was told I my car did not require recalibration? So why did I have to take it to a centre in the first place and waste an afternoon? I could have waited at home for the fitter to come out and saved a 14 mile round trip!. I received no phone call notifying me of a delay. I only hope the emergency braking rain sensors and heating elements in the windscreen all work without recalibration!
May 21, 2026
Unprompted review
Reply from National Windscreens - Watford
We sincerely apologize for the significant delays and miscommunication you experienced. We understand your frustration regarding the wasted time and the lack of notification. We are also concerned about the recalibration issue and the functionality of your vehicle's features. We are reviewing our processes to prevent similar situations.
Great service very polite and…
Great service very polite and efficient technician great job many thanks
May 18, 2026
Reply from National Windscreens - Watford
We're so glad you had a great experience with our polite and efficient technician. Thank you!
Windscreen Replacement Very Good
What this company did well was replace my windscreen! This was an insurance job and I could not be happier with the replacement itself. The communications set up between me and the booking company was rather shambolic and needs to be tightened up and the customer (ie me) needs to be kept fully informed.
May 13, 2026
Reply from National Windscreens - Watford
We are pleased to hear you were happy with your windscreen replacement. We appreciate your feedback regarding communication and will certainly review our processes to ensure customers are fully informed.
Efficient, effective easily endorsed
The contact was good,plenty of reminders the actual windscreen fitting was done on time and very professionally.
May 11, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that our contact was good, the fitting was on time, and very professional.
Reply from National Windscreens - Watford
We appreciate you sharing your positive experience! We're happy you were pleased.
Reply from National Windscreens - Watford
We appreciate you sharing that our service was quick and efficient, and our staff excellent! We are so happy you were pleased.
Everything went to plan.
Excellent service. Polite, friendly. Work completed on time and called me to confirm. Camera already checked before I collected the car. Booking the appointment was simple via the insurer.
May 6, 2026
Reply from National Windscreens - Watford
We appreciate you sharing your feedback. We're happy to hear that you received excellent, friendly service, the work was completed promptly, and the camera was checked before collection.
i had a excellent experience with…
i had a excellent experience with Notional Windscreen. The service was professional, efficient and friendly. I am very impressed with the quality of the repair and the overall customer service. Highly recommended.
May 1, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to hear that you received professional, efficient, and friendly service and that you're impressed with the repair quality and customer service. We're glad you recommend us!
Great Staff & Booking process
Great Staff & Booking process !
job done great -very satisfied
May 1, 2026
Reply from National Windscreens - Watford
We appreciate you sharing that our staff and booking process were great! We are so happy to learn that the job was done well and you're satisfied.
Great service and communication
It was 6 days before being able to be seen but process and communication great once set up. The technician was excellent and got on with the job and worked methodology through this as we kept away. The new windscreen is excellent 👌
April 30, 2026
Reply from National Windscreens - Watford
We appreciate your feedback and are glad the process and communication were great once the appointment was set. We're happy the technician provided excellent service and you are pleased with the new windscreen.
Reply from National Windscreens - Watford
We appreciate your positive feedback! We are so happy to learn you experienced great customer service and a swift, quick replacement.
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
wonderful experience with National Windscreens…
My experience with National Windscreens was really great. Easy to book on the website. Kept me up to date with my appointment with multiple reminders and even brought my appointment to an earlier time, which suited me better. Lovely polite and friendly staff. All round great service.
April 22, 2026
Reply from National Windscreens - Watford
We appreciate you sharing your feedback. We're happy to hear that you found the booking process easy and that you were kept informed about your appointment. It's great to know you were pleased with our team and the service you received. Thank you.
Reply from National Windscreens - Watford
We are happy to hear that you found our service efficient. Thank you for your feedback!
Easy, quick and good communication
So easy to book, helpful and communicative when you get there, keep you up to date with waiting times. Sat and worked on the sofa with the WiFi. Was ready quicker than expected. And the windscreen and camera are all well fitted and functioning fine. Thank you.
April 17, 2026
Reply from National Windscreens - Watford
We appreciate you sharing your experience. We're happy to hear that booking was easy, and that you found our team helpful and communicative. It's great to know you were kept informed and that the windscreen and camera fitting was successful. Thank you.
Perfect helpful kind staff
April 16, 2026
Reply from National Windscreens - Watford
We appreciate you sharing that our staff was kind, helpful and perfect! We are so happy you were pleased with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.