The customer service was nice and the time to complete the task on my vehicle was perfect. Just took 1 star off because my car was dirty from inside. The bottom plastic panels inside the door on the b... See more
Company replied
Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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See what reviewers are saying
Great customer service and understanding staff as I was running late for my appointment. They completed the work as quickly as they could and the inside of the car was clear of any glass.
Company replied
Despite the fact that my dashcam stopped working after my windscreen was replaced, I would still rate their service highly. The job was completed much quicker than I expected, and they did an excellen... See more
Company replied
Excellent, finished the replacement of my windscreen a couple of hours quicker than expected. Car was handed back in the same state I took it in.
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Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
807 reviews
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Reply from National Windscreens - Watford
We are so pleased you had good communication. We appreciate your kind words!
I am not happy with my new windscreen…
I am not happy with my new windscreen glass and service.
June 9, 2026
Reply from National Windscreens - Watford
We are sorry you're unhappy. We are reviewing this.
Work completed as guaranteed and on time
June 5, 2026
Reply from National Windscreens - Watford
We're pleased we met your expectations. Thank you for your feedback!
Reply from National Windscreens - Watford
We are so happy you found us helpful! Thank you for the wonderful feedback.
Would use again (if needed).
Both employees who I spoke to were courteous and knowledgeable.
Lewis, who fitted my new windscreen was excellent; Friendly, professional, informative and very personable. Just how you'd want anyone doing some work for you to be.
June 1, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to hear our team was courteous and knowledgeable. We're glad you had a professional and informative experience.
Reply from National Windscreens - Watford
Thank you for your positive feedback!
First visit was a waste of time because…
First visit was a waste of time because the replacement screen was badly scratched. This should have been checked before I had to do a nearly two hour round trip, having taken a half day off work. Very poor service.
June 2, 2026
Reply from National Windscreens - Watford
We appreciate you sharing your experience. We are very sorry for the wasted trip and inconvenience. We are reviewing our quality checks to prevent this.
Very friendly staff
Very friendly staff, easy appointment process and a nice pub round the corner to wait in
May 29, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that our staff was friendly and the appointment process was easy.
Reply from National Windscreens - Watford
We're so pleased your service was on time with great staff. Thank you!
Reply from National Windscreens - Watford
We appreciate your kind words.
The team were polite and professional
The team were polite and professional. It took a few hours but I was told it would in advance so arranged to go shopping for the afternoon. The window is fine, no issues. I would recommend them, but don’t wait as the waiting room isn’t very nice!
May 22, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback regarding our team's professionalism and the quality of the window. We also note your comments about the waiting room and will certainly take them into consideration for future improvements.
An excellent service
The technician called in advance; carried out a renewal of one of the rear door windows speedily clearing all the glass which had accumulated in the cab. He was courteous and efficient. I'm very appreciative of his attention to detail.
May 27, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to hear our technician was courteous and efficient, and that you appreciated their attention to detail. We're glad your rear door window was speedily renewed.
The operatives on site were helpful…
The operatives on site were helpful friendly and completed the replacement windscreen efficiently and within a reasonable time. The waiting area and on site facilities were OK.
May 23, 2026
Reply from National Windscreens - Watford
We're happy to hear our operatives were helpful and friendly, completing the replacement efficiently. We appreciate your positive feedback.
There were 3 customers in front me when…
There were 3 customers in front me when I arrived at reception. The bell was being pressed to let the staff know. We could here them talking and laughing but no came to reception for about 15 minutes. Eventually when the person arrived, he was clearly overwhelmed with the amount of customers that were waiting and this is exactly what he said 'F@cking hell'. He has definitely a very lasting impression on me and off National Windscreens. How can anyone recommend a company when the first impression is appalling
May 21, 2026
Reply from National Windscreens - Watford
Thank you for sharing your experience. We are truly concerned to hear about the significant delay and the unprofessional behavior you encountered. We are addressing this internally to ensure such incidents are not repeated.
Reply from National Windscreens - Watford
We're glad you enjoyed your experience. Thank you for your positive feedback!
Rubbish service.
I received 3 emails asking me to deliver the car for its replacement windscreen between 12.00-12.30 and allow for 4 hours for the repair. I actually arrived early at 11.30 and the guy said he would put it in as job no. 4. I did not get a call so returned at 4.00 pm as requested expecting to collect the vehicle only to find the car had only just been taken in for the screen to be replaced!! I had to wait another 45 mins for the screen to be fitted. When asked about the recalibration I was told I my car did not require recalibration? So why did I have to take it to a centre in the first place and waste an afternoon? I could have waited at home for the fitter to come out and saved a 14 mile round trip!. I received no phone call notifying me of a delay. I only hope the emergency braking rain sensors and heating elements in the windscreen all work without recalibration!
May 21, 2026
Unprompted review
Reply from National Windscreens - Watford
We sincerely apologize for the significant delays and miscommunication you experienced. We understand your frustration regarding the wasted time and the lack of notification. We are also concerned about the recalibration issue and the functionality of your vehicle's features. We are reviewing our processes to prevent similar situations.
Great service very polite and…
Great service very polite and efficient technician great job many thanks
May 18, 2026
Reply from National Windscreens - Watford
We're so glad you had a great experience with our polite and efficient technician. Thank you!
Windscreen Replacement Very Good
What this company did well was replace my windscreen! This was an insurance job and I could not be happier with the replacement itself. The communications set up between me and the booking company was rather shambolic and needs to be tightened up and the customer (ie me) needs to be kept fully informed.
May 13, 2026
Reply from National Windscreens - Watford
We are pleased to hear you were happy with your windscreen replacement. We appreciate your feedback regarding communication and will certainly review our processes to ensure customers are fully informed.
Efficient, effective easily endorsed
The contact was good,plenty of reminders the actual windscreen fitting was done on time and very professionally.
May 11, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that our contact was good, the fitting was on time, and very professional.
Reply from National Windscreens - Watford
We appreciate you sharing your positive experience! We're happy you were pleased.
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