The online process for rescheduling the appointment was straightforward. I had an issue that required changing the appointment date multiple times, and it was convenient not to have to contact custo... See more
Company replied
Location
Switch locationUnit 5 Watford Trade Park, Greycaine Road, WD24 7GP Watford, Hertfordshire, GB
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Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hou... See more
Company replied
The booking system was easy and quick to use. The service was generally good and the vehicle was ready for collection on time. However, when we collected the vehicle which was at the end of the day,... See more
Company replied
My experience with National Windscreens was really great. Easy to book on the website. Kept me up to date with my appointment with multiple reminders and even brought my appointment to an earlier time... See more
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Company details
About National Windscreens - Watford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5 Watford Trade Park, Greycaine Road, WD24 7GP, Watford, Hertfordshire, United Kingdom
- 01923-375-113
4.3
Excellent
794 reviews
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Great customer service
Great customer service, very accommodating and great communication
June 22, 2026
Reply from National Windscreens - Watford
We're so pleased you experienced great customer service and communication. We appreciate your positive feedback and are happy we could be accommodating!
not very impressed
was told will be done at home.A week later I was told to bring the car to the Watford depo . the work was done well but not very impressed.
June 18, 2026
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Thanks for excellent service.
June 14, 2026
Reply from National Windscreens - Watford
We appreciate your kind words!
My experience was excellent the staff…
My experience was excellent the staff were great really helpful and friendly I’ve already recommended everyone I know to come to your centre in Watford thank you so much
June 17, 2026
Reply from National Windscreens - Watford
We're so pleased you had an excellent experience with our helpful and friendly staff. Thank you for your kind recommendation!
Reply from National Windscreens - Watford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Watford
Thank you for your positive feedback!
They did perfect job on time and they…
They did perfect job on time and they were very kind while ı was waiting
June 10, 2026
Reply from National Windscreens - Watford
We're so pleased we did a perfect job on time and were kind while you waited. Thank you!
Reply from National Windscreens - Watford
We are so pleased you had good communication. We appreciate your kind words!
I am not happy with my new windscreen…
I am not happy with my new windscreen glass and service.
June 9, 2026
Reply from National Windscreens - Watford
We are sorry you're unhappy. We are reviewing this.
Work completed as guaranteed and on time
June 5, 2026
Reply from National Windscreens - Watford
We're pleased we met your expectations. Thank you for your feedback!
Reply from National Windscreens - Watford
We are so happy you found us helpful! Thank you for the wonderful feedback.
Would use again (if needed).
Both employees who I spoke to were courteous and knowledgeable.
Lewis, who fitted my new windscreen was excellent; Friendly, professional, informative and very personable. Just how you'd want anyone doing some work for you to be.
June 1, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to hear our team was courteous and knowledgeable. We're glad you had a professional and informative experience.
Reply from National Windscreens - Watford
Thank you for your positive feedback!
First visit was a waste of time because…
First visit was a waste of time because the replacement screen was badly scratched. This should have been checked before I had to do a nearly two hour round trip, having taken a half day off work. Very poor service.
June 2, 2026
Reply from National Windscreens - Watford
We appreciate you sharing your experience. We are very sorry for the wasted trip and inconvenience. We are reviewing our quality checks to prevent this.
Very friendly staff
Very friendly staff, easy appointment process and a nice pub round the corner to wait in
May 29, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback! We're so happy to learn that our staff was friendly and the appointment process was easy.
Reply from National Windscreens - Watford
We're so pleased your service was on time with great staff. Thank you!
Reply from National Windscreens - Watford
We appreciate your kind words.
The team were polite and professional
The team were polite and professional. It took a few hours but I was told it would in advance so arranged to go shopping for the afternoon. The window is fine, no issues. I would recommend them, but don’t wait as the waiting room isn’t very nice!
May 22, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback regarding our team's professionalism and the quality of the window. We also note your comments about the waiting room and will certainly take them into consideration for future improvements.
An excellent service
The technician called in advance; carried out a renewal of one of the rear door windows speedily clearing all the glass which had accumulated in the cab. He was courteous and efficient. I'm very appreciative of his attention to detail.
May 27, 2026
Reply from National Windscreens - Watford
We appreciate your positive feedback. We're happy to hear our technician was courteous and efficient, and that you appreciated their attention to detail. We're glad your rear door window was speedily renewed.
The operatives on site were helpful…
The operatives on site were helpful friendly and completed the replacement windscreen efficiently and within a reasonable time. The waiting area and on site facilities were OK.
May 23, 2026
Reply from National Windscreens - Watford
We're happy to hear our operatives were helpful and friendly, completing the replacement efficiently. We appreciate your positive feedback.
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