Excellent service, windscreen replaced quickly, car now looks as good as new. Staff were polite and friendly.
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Location
Switch location3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
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The job was finished in the timescale he advised me that it would take when he first arrived. He cleared all the glass from the inside of my vehicle. He was very friendly. And he made my day, as the j... See more
Company replied
Only reason that not 1 star is the polite manner of the whole procedure, however the job was annoyingly poor. As a matter of fact the windscreen has been replaced. I have a pretty high spec car full o... See more
Company replied
The staff where very friendly and helpful The only down side the appointment that was made on line when I got there I got a call about 10 mins later to say the screen hadn’t been ordered and then to... See more
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Company details
About National Windscreens - Weston-super-Mare
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom
- 01934-660-063
4.7
Excellent
224 reviews
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Brilliant service
April 24, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant done a great job 👏
April 21, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I rang and booked an appointment to…
I rang and booked an appointment to have a small chip repaired. I was told I’d be contacted on the day to confirm the appointment time. No one rang so I called them. They didn’t have my booking as the first contact hadn’t booked me in. Had to book again for weeks later! Day of the 2nd booking all went well and the technician great! Hence the score!!
April 21, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
All on time and professional
March 30, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very poor uncaring service at management level
From the outset, the service has been appalling and I have just got off the phone, again, to request why I haven't had the refund that was agreed two weeks ago by a regional manager. Promises of a phone call to me hasn't materialised and I have spent a few hours of my time dealing with NW either on chat or by phone which has infuriated me. I was given the option of Autoglass or NW by my insurer, I know where I will be heading next time I require windscreen repairs or replacement.
March 23, 2023
Reply from National Windscreens - Weston-super-Mare
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Friendly staff and competent work…
Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several pieces of glass left on the front seats and carpets and had to ask the employee to brush them out before I left the premises.
March 16, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fitting was great but did not tell me…
Fitting was great but did not tell me to get there
February 21, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpful
Rob at National Windscreens was very helpful & efficient replacing my cracked windshield and calibration
February 22, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
good communication
good communication, excellent time keeping, and a speedy windscreen installation.
February 14, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The finest 5* service I have ever encountered.
Efficient, highly professional excellent staff.
A great advert for your organisation.
February 15, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The job was finished in the timescale…
The job was finished in the timescale he advised me that it would take when he first arrived. He cleared all the glass from the inside of my vehicle. He was very friendly. And he made my day, as the job was originally booked for 15/2 and was completed on 11/2. He also gave clear guidance of the do's and don'ts after the windscreen was fitted.
February 11, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The staff where very helpful
The staff where very friendly and helpful
The only down side the appointment that was made on line when I got there I got a call about 10 mins later to say the screen hadn’t been ordered and then took a while to come in but that wasn’t the sites fault
January 31, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and efficient service
Quick and efficient service. Nice job carried out, with pleasant staff.
February 2, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Poor Quality Job
Only reason that not 1 star is the polite manner of the whole procedure, however the job was annoyingly poor. As a matter of fact the windscreen has been replaced. I have a pretty high spec car full of sensors, camera systems above the rear view mirror. These parts were thrown back with no care, nasty job carried out. When I mentioned, the engineer struggled to tinker that, but the result lasted only an hour.
December 1, 2022
Reply from National Windscreens - Weston-super-Mare
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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