Excellent service, windscreen replaced quickly, car now looks as good as new. Staff were polite and friendly.
Company replied
Location
Switch location3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
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The job was finished in the timescale he advised me that it would take when he first arrived. He cleared all the glass from the inside of my vehicle. He was very friendly. And he made my day, as the j... See more
Company replied
Only reason that not 1 star is the polite manner of the whole procedure, however the job was annoyingly poor. As a matter of fact the windscreen has been replaced. I have a pretty high spec car full o... See more
Company replied
The staff where very friendly and helpful The only down side the appointment that was made on line when I got there I got a call about 10 mins later to say the screen hadn’t been ordered and then to... See more
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Company details
About National Windscreens - Weston-super-Mare
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom
- 01934-660-063
4.7
Excellent
224 reviews
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A very good and swift windscreen…
A very good and swift windscreen replacement with no hassle and with very friendly and professional service.
September 11, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Broken motorhome window
Was away on a break and they came to the site within 48hrs to repair the breakage, after sourcing the correct window to be replaced. Fast and efficient.
August 15, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen replacement was good
Windscreen replacement was good, although when I drove out of the garage I had a puncture from a shard of glass which the tyre fitter confirmed was windscreen glass , therefore I had to buy a new tyreat £150
August 22, 2023
Reply from National Windscreens - Weston-super-Mare
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great job efficient service
Great job efficient service with home fitment done professionally and quickly by Rob a great brand ambassador for the company and Weston Super Mare branch.
July 27, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The bloke that came was friendly and on…
The bloke that came was friendly and on time
Didn’t take long as well
July 18, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly fitter quick service
July 19, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great first advice and care.
Great first advice, got me involved in the processes the whole team acted in a very professional manner.
Very many thanks
Louis
July 13, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional and friendly.
July 13, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Cancelled on day of appointment and cannot contact
They never answer the phone. I booked an appointment, waited 10 days for it and they cancelled it on the day. Still don't answer the phone so I have no idea why cancelled. Online chat facility ineffective as they rely on contacting local branch who don't answer the phone. Wish I hadn't wasted my time with these people
June 22, 2023
Unprompted review
Reply from National Windscreens - Weston-super-Mare
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very organized arranged appointment at…
Very organized arranged appointment at my home confirmed what my payment be.
The chap who fitted confirmed before hand he was very professional and polite did a brilliant job cleaned up after.
He gave me clear information
June 9, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from Weston centre
Great service from Weston centre. Easy to book and great job on repair. Thanks.
June 7, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Had to wait over a week for the appointment, but Dan did an excellent job!! Thankyou
Booked on line… disappointed the earliest appointment available was over a week to wait. Dan contacted me in the morning and said he could come to the house… which worked well. Did an excellent job and very quick. Thank you!
May 30, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good efficient service
May 16, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Arrived at 8 30
Arrived at 8 30
The guys said around 2 hours, all done around 10.
Fantastic job 👏
Two great guys
Thank you
May 10, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I am soooooo upset...
I am soooooo upset.... the windscreen wasnt cleaned and altho i am told its glued in the exterior black plastic surround has not been put back on correctly and is loose.
I am immune sippressed and at extremely high risk of dying from covid its not easy for me 2 just pop the car back as it will then have 2 be quarantined for yet another 7 days which means my 2 rescue dogs wont be able to go for a walk for another week....
All because someone couldnt be bothered to do their job properly.
April 19, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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