My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.
Company replied
Location
Switch location3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polit... See more
Company replied
Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several piec... See more
Company replied
The staff were extremely friendly polite and helpful, they arranged everything from start to finish. Even when I paid by card to the Bristol branch the lady on the call was really nice. First time an... See more
Company replied
Company details
About National Windscreens - Weston-super-Mare
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom
- 01934-660-063
4.7
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from the Weston…
Excellent service from the Weston branch. Replacement windscreen fitted in a timely manner & even received phone-call once work completed! Lovely friendly guys - Would highly recommend.
February 13, 2024
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
An excellent service provided
An excellent service provided. Straightforward booking system, followed up by friendly, helpful staff. Highly recommend. But the star of the experience. The technician at Weston, who carried out the actual repair. Can’t praise him highly enough. Am disappointed in myself, that I can’t name him. He deserves the ultimate recognition.
February 16, 2024
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Came to the house fixed my windowscreen…
Came to the house fixed my windowscreen quickly and efficiently. Very pleased.
January 20, 2024
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Attentive and very knowledgeable
Attentive and very knowledgeable, we received great service and a quick turnaround.
January 24, 2024
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service
December 28, 2023
Reply from National Windscreens - Weston-super-Mare
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service
Great service. Fitters arrived on time and were very polite and helpful. Would definitely use again
December 2, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Able to come to my place of work and…her
Able to come to my place of work and change windscreen, whereas Autoglass wanted me to drive 35 to 40 minutes to have it done.
Which in theory would mean me losing most of a days work, more if M5 had a stoppage
December 17, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Everything was made easy and done…
Everything was made easy and done professionally really pleased with the service
December 6, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement screen in about an hour…
Replacement screen in about an hour though I understand this may not always be possible.No fuss just got on with the job.One complaint I didn’t get a chocolate from the advent calendar!
December 5, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really nice guys
Really nice guys, made a good quick job of fitting windscreen, nothing to complain about, good job. Thanks
November 30, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I don't understand how can be hard for…
I don't understand how can be hard for professionals to cover dashboard and seats before replacing windscreen. Left bits of glas and plastic all over. Eternally car was covered in black stains.
November 6, 2023
Unprompted review
Reply from National Windscreens - Weston-super-Mare
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Great service overall
Great service overall - just a pity work could not be done at my property.
October 28, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick appointment arranged
Quick appointment arranged. Kept up to date. Windscreen replacement completed within a couple of hours. Service provided by fitter was very polite and helpful
October 27, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly service
Friendly service, even cleaned out the glass from my boot! Would definitely recommend.
October 26, 2023
Reply from National Windscreens - Weston-super-Mare
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Highly recommended
Highly recommended! I had a crack in the windscreen and contacted the insurance company. I got the link to National Windscreens through the app. It was easy to book and the windscreen was replaced very fast.
October 18, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Staff were polite and very professional…
Staff were polite and very professional
They did a marvellous job.
October 23, 2023
Reply from National Windscreens - Weston-super-Mare
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Absolutely top class
Absolutely top class, friendly and efficient couldn't ask for more
October 12, 2023
Reply from National Windscreens - Weston-super-Mare
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Really helpfull
October 11, 2023
Reply from National Windscreens - Weston-super-Mare
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.