The men who attended were ver helpful and efficient. The y were honest and informed a new windscreen wasntrequired and repaired chip damage. This gives me trust in your business because you haven’t un... See more
Company replied
Location
Switch locationUnit 11, Cranham Industrial Estate, WR4 9XN Worcester, Worcestershire, GB
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See what reviewers are saying
National Windscreens have done an excellent job for us in replacing our windscreen. The communication between National Windscreens and us has been first class from when Donna booked us in, reminders a... See more
Company replied
Easy to book in and very friendly staff , since I had my new windscreen I’ve noticed my rear window washer isn’t working properly and it leaks near the front windscreen , it didn’t do this before so... See more
Company replied
The men who came out to complete the work did a fantastic job and explained everything and kept me updated at all times. The work was a high level when finished and had been cleaned so well. They were... See more
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Company details
About National Windscreens - Worcester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 11, Cranham Industrial Estate, WR4 9XN, Worcester, Worcestershire, United Kingdom
- 01905-630-144
4.5
Excellent
560 reviews
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Reply from National Windscreens - Worcester
We're happy to hear that you had a positive experience with our team. Thank you for your kind words and for taking the time to leave us feedback!
Reply from National Windscreens - Worcester
We're happy to hear that booking was easy and that you were pleased with our local service and communication. Thank you for your feedback!
Good but...
The lads at the centre were great, attentive and helpful. They managed to get the job done despite some challenges. However, the worst part was the Telephone Centre which booked the job. They failed to mention the vehicle will not be accessible overnight as the sealants needed to cure. I was only notified of this during a reminder call from the centre on the day which was far from ideal. It meant I needed to leave the car there, use public transport (2 hours each way) and make last minute arrangements for school runs and pick ups.
As a side, my booking was made for the afternoon, day before the meeting I received Text that quoted morning slot and the link (to the booking) referred to afternoon slot. It was messier than it needed to be.
July 5, 2025
Reply from National Windscreens - Worcester
We appreciate your feedback and are glad the team at the center was helpful. We regret the telephone booking and notification issues caused you inconvenience with transportation and scheduling. We'll review our communication process to prevent similar situations. We're also looking into the scheduling discrepancies you experienced.
Really lovely team and managed to…
Really lovely team and managed to quickly source a new screen when the one delivered was broken.
Professional, efficient and friendly. Thank you
July 5, 2025
Reply from National Windscreens - Worcester
We're happy to hear that our team was able to quickly resolve the issue with the screen. We appreciate your recognition of our team's professionalism and efficiency. Thank you for your positive feedback!
Original screen part needed by me.
I needed to replace my damaged screen with a manufacturers original. My insurance provided directed me to National windscreens who explained the premium involved with using a manufacturers original product and started the process of procuring one. I was updated regularly on order status and on the day of replacement, I needed to take the car to a local centre, the process was efficient and all done within a few hours. Friendly, informative and helpful experience.
July 3, 2025
Reply from National Windscreens - Worcester
We're glad you enjoyed your experience with us. It's great to hear that we were able to efficiently source the original manufacturer's screen you needed and keep you informed throughout the process. We appreciate your positive feedback regarding our team's friendly and helpful service.
Mercedes cls screen
Quick, efficient, friendly, professional service.
Can't ask for anything else. Perfect!
Thank you to Dave and Ian.
July 5, 2025
Reply from National Windscreens - Worcester
We appreciate you highlighting our quick, efficient, friendly, and professional service! We're glad you were completely satisfied with your experience and thank you for your feedback.
Very good workmanship no hesitation…
Very good workmanship no hesitation worked well both of them
July 3, 2025
Reply from National Windscreens - Worcester
We're happy to hear that you were satisfied with the quality of work and the team's performance. Thank you for your positive feedback!
Good lad met me took car job completed…
Good lad met me took car job completed completely satisfied
June 26, 2025
Reply from National Windscreens - Worcester
We're happy to hear that you were completely satisfied with the service and the completed job. Thank you for your positive feedback; we appreciate it!
Fantastic service from booking to the…
Fantastic service from booking to the day of windscreen replacement, was kept updated, and guy that fitted windscreen was very polite and left everything tidy, well done
June 24, 2025
Reply from National Windscreens - Worcester
We appreciate you sharing your experience. We're happy to hear that you were kept informed and that the technician was polite and tidy. Thank you for your positive feedback on our service, it means a lot to us.
Excellent service
June 17, 2025
Reply from National Windscreens - Worcester
We appreciate your positive feedback!
Work efficiently carried out
June 17, 2025
Reply from National Windscreens - Worcester
We're happy to hear that our work was efficient! Thank you for your positive feedback; we appreciate it greatly.
Reply from National Windscreens - Worcester
We appreciate your positive feedback! We're so happy to hear you received excellent communication and excellent service from our team.
Start to finish excellent
The whole process was very good telephone contact the email confirmation then the tracking of the fitters very efficient.
The two guys that fitted screen very professional and polite no mess job done
June 18, 2025
Reply from National Windscreens - Worcester
We're happy to hear that you found the entire process very good, from the initial contact and confirmation to tracking the fitters. We're glad the installation was professional, polite, and clean. Thank you for your positive feedback!
Excellent experience
Huge crack in windscreen - obviously needed a replacement. Excellent service from National Windscreens. Arrived when they said they would,and I could live-track the progress of my windscreen fitter as he worked towards my address. Pleasant, friendly fitter who did a great job in little time. I am delighted with how easy and professional the whole thing was. Thank you.
June 10, 2025
Reply from National Windscreens - Worcester
We're happy to hear that you were delighted with the service. It's great to know that the live-tracking and the prompt arrival were helpful. We appreciate your kind words about the technician and the efficient work. Thank you for your positive feedback!
They couldn't organise a booze up in a…
They couldn't organise a booze up in a brewery.
Windscreen cracked on 4 June, car booking in for the 12th June (Thursday) 1.5 Hours after I had dropped the car off at the depot, they call to tell me they can't complete the job as the new windscreen was damaged during delivery! Do they not check them for damage when they are delivered rather than waste customers time? Car rebooked in for the Tuesday. As a driving instructor, if the car is off the road, I'm not earning so now 2 days work lost.
On Monday, they call to say they can't get another windscreen and are unsure when they will be able to get one but it will be unlikely to be this week - Driving test booked for Friday - Can't use a car for a test with a cracked windscreen, so one unhappy student faced with the prospect of another 6 month wait.
Insurance company notified that I am not happy so they chase it up.
Then I get a text reminding me of Tuesdays appointment so I call the depot who say there is no windscreen but couldn't explain why they sent the text. They will call when they know a windscreen is on its way. As I discuss their incompetence and lack of care, the guy on the phone (Dan) first tries talking over me and then shouting!
Tuesday's lessons all rescheduled back in.
Tuesday morning, after the first lesson had started, they call to say the windscreen is there and ask for the car to be taken down immediately. If the supplier didn't have any windscreens in stock, how did they get one so quick? Something tells me the depot were telling lies and when the insurance company got involved, they were caught out!
June 17, 2025
Unprompted review
Reply from National Windscreens - Worcester
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with your windscreen replacement and the impact on your work and student. We'll investigate the issues you raised regarding communication, delays, and service inconsistencies to prevent similar situations in the future.
Reply from National Windscreens - Worcester
We appreciate you taking the time to share your positive experience with our team and our efficient service.
Polite and friendly engineer
Polite and friendly engineer. Got the job done quickly and managed to take the payment as well, so all sorted on the one visit.
June 6, 2025
Reply from National Windscreens - Worcester
We're happy to hear that you had a positive experience with our engineer! We appreciate your feedback and are glad the job was completed quickly and efficiently during the visit.
Great service
The techinition came exactly to he promised time and completed the work swiftly yet thoroughly and produces a great result.
A very pleasant guy wh gave us great confidence.
May 29, 2025
Reply from National Windscreens - Worcester
We're happy to hear that the technician arrived on time and completed the work swiftly and thoroughly, producing a great result. We appreciate your confidence in our team and thank you for your positive feedback.
Reply from National Windscreens - Worcester
We appreciate your positive feedback. We are happy you received excellent service, and we did a fabulous job for you.
The place was near my home and the…
The place was near my home and the person who did the work was very helpful 👍👍👍
June 2, 2025
Reply from National Windscreens - Worcester
We're happy to hear that our convenient location and helpful staff made your experience a positive one. We appreciate you taking the time to share your feedback!
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