Nationwide Gas Care LimitedReviews 

247
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

My boiler broke down just the end of last year contacted nationwide gas care and was surveyed the next day and new boiler fitted within a week all just before Christmas. Then last weekend Sunday 12th... See more

Rated 1 out of 5 stars

Constantly cancelling appointments last minute, making me use up my annual leave, no care for customers, worst company I've ever dealt with. And im and engineer myself. I deal with companies all the... See more

Rated 5 out of 5 stars

Had yearly boiler service recently. Gary phoned ahead of time to let me know he was on his way. Work carried out swifty and professionally. All government covid guidelines adhered to with mask wearing... See more

Company replied

Rated 5 out of 5 stars

Both phone staff and engineers professional and friendly. Take time to explain any questions. Work booked to upgrade gas pipe, engineer attended on booked date as planned . New pipes fitted no mess a... See more

Company replied


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4.0

Great

TrustScore 4 out of 5

247 reviews

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4.0

All reviews

(247)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfied Customers

Nationwide installed our boiler a decade ago and have meticulously maintained it since then.
All staff (office and engineers) are helpful and courteous. They say what they will do then do what they said.
A great value for money service which we highly
recommend.

August 6, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Dr Angus Mair for the review and 5 star rating. We appreciate you choosing Nationwide Gas Care and hope to continue the highest level of service to you moving forward.

Rated 5 out of 5 stars

Boiler Service

Have been with Nationwide Gas Care for a good few years and the service that they deliver is always spot on. Latest service was completed yesterday after I called looking for an appointment. They managed to slot me in as James's last job off the day. He arrived as agreed and set about his work with no fuss. No hesitation in giving this company and their employees a deserved 5 star rating.... Cheers

August 6, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Willie Christie . We appreciate the 5 star rating and review . I will pass on your message to James and all staff . It's good to hear that you are very satisfied with the services and customer care we provide to you.

Rated 5 out of 5 stars

Recently had a new boiler fitted

Recently had a new boiler fitted. A good experience dealing with Gary the Nationwide Rep who carefullly explained the boiler options available allowing us to make an informed decisions. The one snagging fault was rectified quickly. Office staff were contacted on a number of occasions and they were always courteous and helpful.

August 6, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks George for taking the time to leave us a 5 star rating and for the kind words which will be passed on to Gary and all office staff . We are pleased that you chose Nationwide Gas Care to supply and fit you new boiler and have had a positive experience with us .

Rated 5 out of 5 stars

Excellent service

Been with Nationwide Gas Care for many years and have always had excellent service. Staff are very friendly and helpful both on the phone and the engineers doing the service. Highly recommended.

August 6, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Mandy for the 5 star rating and positive review of Nationwide Gas Care . We are glad you find all staff so courteous and professional. Thanks for the recommendations

Rated 5 out of 5 stars

Excellent response to my call

Excellent response to my call, engineer arrived following morning we required a replacement boiler Very straight forward organisation of the job and left property in a great way no problem. Staff are all so helpful great to get proper service.

August 5, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Colin Chalmers . We appreciate the time taken to leave us a 5 star rating and review .
It's great to hear that you were happy with the timescale for the new boiler being installed and with all our staff . Thanks also for choosing Nationwide Gas Care to supply and fit your new boiler .

Rated 5 out of 5 stars

Breakdown of boiler

Contacted Nationwide gas care as I had no hot water. Came same day and found several problems.ordered parts immediately.Fortunately all parts were available and repair carried out next day.The engineer noticed service was due and just carried that out while he was here. Cannot find fault with service I received and am very happy to recommend them to others.

August 4, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Maureen Inglis for taking the time to leave us a review and for the 5 star rating .
We do our very best to obtain parts quickly in order to rectify faults and return quickly to fit these . It's good to hear that the engineer done the annual service at your repair thus causing you no need to wait for another appointment.

Rated 5 out of 5 stars

Valve replacement

Have called out Nationwide gas care on a number of occasions and they have always responded quickly and sorted any problems efficiently. The most recent replacement of a valve was no different despite the limitations caused by lockdown. Highly recommended.

August 3, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Ed Norton for the 5 star rating and the kind review . We are glad we were able to rectify the fault quickly and efficiently especially within the lockdown period. Our engineers were still available to attend to call outs with safety procedures in place.

Rated 5 out of 5 stars

Great service from Nationwide gas care

We have had a service plan with Nationwide gas care for years and have always had excellent care. When our boiler was clearly coming to the end of its life we had a discussion with Gary who recommended a new Atag boiler. The installation by Gordon went smoothly with very little mess or disruption to the household. We love our new boiler which is far more efficient than our old one. We chose to control it with a Nest on Gary’s advice which has worked out brilliantly.
I would thoroughly recommend this company and make of boiler - both have been exceptional.

August 3, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Marian Garvie for taking the time to review us and also for the 5 star rating . It's great to hear that you are pleased with you new ATAG boiler and the overall installation .
We appreciate your recommendations and hope to continue the high standard of support moving forward .

Rated 5 out of 5 stars

Maintenance Plan

Boiler stopped working and on calling for a repair an engineer was sent out very quickly and the problem fixed on the first visit. The engineer was very thorough and professional and I would recommend Nationwide Gas Care because of the great quality of service they offer at competitive prices.

July 31, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Marion Watson for taking time to review us and for giving us a 5 Star rating .
Its fantastic that the engineer was there quickly and done the repair there and then . Thank you for the support and recommendations

Rated 5 out of 5 stars

GREAT SERVICE

We have had great and prompt service in the past and will be continuing with Nationwide Gas Care for years to come. All the staff and workmen are very friendly, either on the phone or when visiting on service call.

July 30, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks Bill Drysdale for the kind words and 5 star review . It's great to hear that you are happy with the service and staff . Thanks for your continuing support and custom . It's appreciated .

Rated 5 out of 5 stars

My experiences with Nationwide Gas Care…

My experiences with Nationwide Gas Care have always been 100% positive.I have been a customer for many years and they’ve never let me down from staff to engineers always pleasant and helpful . Would definitely recommend.

July 30, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Maureen for the 5 star rating and for the review. It's good to hear that every contact with all staff has been a positive one . I hope we continue this level of care and service to you moving forward .

Rated 5 out of 5 stars

Excellent Company!

Excellent Company!! We’ve been customers for years, had a lovely new Worcester combo boiler fitted with radiators years ago and there has never been a problem. No issues with Nationwide Gas Care. Gary is professional, all the other engineers are great too. The ladies in the office are always kind and efficient. I get everything I would expect from a trustworthy company, effective, efficient, courteous, good value, quick and always happy to help 🙏 Thank you.

July 28, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Pauline Hartless for the 5 star review and your kind words . Thank you for choosing Nationwide Gas Care to install your new boiler and being a customer for so many years .
I will pass on your comments to Gary , all our engineers and ladies in the office

Rated 5 out of 5 stars

Would recommend them.

Have used Nationwide for many years and always found them to be professional and do provide a service of a high quality. Because of this we used them to replace the boiler and continue servicing it. Would always recommend them.

July 28, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Charlie for the 5 star rating and taking time to review us . We appreciate you choosing Nationwide Gas Care to install your new boiler and we hope to continue the high quality of care and customer service to you in the future .

Rated 5 out of 5 stars

Excellent

I have been a customer for many years and not once has their care been short of excellent. Both the office staff and heating engineers.
Would have no hesitation in recommending them.

July 28, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Rachael Whyte for taking the time to review us and give us a five star rating . It's good to hear that you are happy with all staff and we appreciate the fact that you would recommend us to others .

Rated 5 out of 5 stars

Professional, reliable and courteous

Been with Nationwide Gas Care for several years and always found them to be professional, reliable and courteous. First class service.

July 28, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks CY for the five star rating and the review . We are extremely pleased that you are satisfied with all aspects of the services we provide and appreciate you being a customer for many years

Rated 5 out of 5 stars

Excellent service from this company

I have been with the company for 15 years and always had good service. Had a new boiler fitted 2 years ago and everything was straightforward and the system worked well. Had a couple of issues with faulty valves under the floor last winter but new parts fitted promptly and heating system back to normal quickly. Annual inspections are good. Always have been pleased with the courteous service.

July 28, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you very much Daniel Burt for taking the time to leave us a 5 star rating and for your kind words.
We appreciate you being a customer for so many years and are pleased that you find the service prompt and friendly

Rated 5 out of 5 stars

Big thumbs up! 👍

I have been with this company for over 10 years. Cannot fault them. Any time I need my boiler repaired, it's done either the same day or within 1-2 days. I get my service every year. They are also the cheapest per month compared to other companies. Lovely lads who are good at their job and clean up after themselves. Any issues are dealt with by the lass in the office...no call centre. I personally won't go with anyone else.

July 27, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thanks for the review Karen Hynd and the 5 star rating , We are glad that you have been a customer for so many years and that you are happy with all the staff and find the price hard to beat .
I will pass on your kind words to the office and engineers

Rated 4 out of 5 stars

I have been a customer for many years…

I have been a customer for many years and they have always responded promptly to requests and completed the annual service on time. Their staff are always helpful

July 27, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Thank you Les for the kind words and 4 star review . We're glad to hear you find the staff so helpful and are happy with our response time to any issues that arise .

Rated 5 out of 5 stars

Nationwide Gas Care fitted a whole new…

Nationwide Gas Care fitted a whole new heating system in our house 2 years ago. Fantastic service, great job & all the gas engineers were friendly, professional and did a fantastic job. Following this my parents also used them to install a new boiler in their house. We now both use them for our yearly service. Would highly recommend to anyone.

July 27, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks for the 5 star rating and kind words. We are glad to hear that you are pleased with the service we have given you and your parents . Thank you for recommending us to others and we hope to continue the high standards of care moving forward .

Rated 5 out of 5 stars

Nationwide Gas Care are fantastic

Nationwide Gas Care are fantastic. They were recommended to us by a friend many years ago and we are so glad we chose them to install our new boiler. They provided great advice, a fantastic installation and the on-going servicing and support continues to be great. They really live up to the 'care' in their name. We highly recommend them.

July 27, 2020
Unprompted review
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Reply from Nationwide Gas Care Limited

Many thanks Gillian Duncan . We appreciate the time taken to review us and for the 5 star rating .
It's great to hear every aspect of our service to you has been excellent and that you would recommend us to others .

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