Native Reviews 198

TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the customer service, citing unresponsiveness, ignored emails, and a general lack of support when issues arose. People frequently encountered problems with their orders, including missing products, delayed shipments, and defective items upon arrival. The quality of many products was also a concern, with reports of deodorants burning skin or being ineffective, and shampoos and conditioners leaving hair greasy or causing issues like thinning. A common complaint also revolved around faulty packaging, particularly with pumps on bottles that either wouldn't open or stopped working, making products unusable. However, some customers did find certain products, like sunscreen, to be excellent, and appreciated the pleasant scents of various items, even if their effectiveness was sometimes short-lived.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reporting issues such as defective spray... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising certain products like... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, with many describing it as the worst... See more

Order

People report ambiguous experiences with order, with many expressing disappointment regarding shipping delays... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order through their website 2 weeks ago. Our card was charged, and we received a confirmation email that the order was received. But no shipment has arrived. I emailed customer service 3 d... See more

Rated 1 out of 5 stars

I did not receive some of the products I ordered from Native. I tried to send a message to the company, but I am not able to send it because their message system recognizes my name and phone number, b... See more

Rated 1 out of 5 stars

The only good thing I can say about native products is they smell good. The shampoo and conditioner is the absolute worst garbage I've ever used bar none. I'd be better off washing my hair in a rock t... See more

Rated 1 out of 5 stars

First time ordering and would never order again! Left package in hallway and when I opened it I was suppose to get a free item! Never received it and I spent lots of money on the products. I would see... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

Native's aim is to create healthy and natural products that humans use everyday. Our first product is Native Deodorant - a popular, USA handcrafted deodorant that is aluminum, paraben, talc, propylene glycol, and phthalate free. Aluminum is a toxin fou...


Contact info

  • Bush Street 225, 94104, San Francisco, United States

  • nativecos.com

1.7

Bad

TrustScore 1.5 out of 5

198 reviews

5-star
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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Give it a try!

A great product for me. Unlike most aluminum free deodorants, this is effective and lasts the day (won't last for multiple days on end). Wasn't expecting much, but am very pleased and will be purchasing again. Would recommend trying it.

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Love it!

Despite the current pandemic my order arrived from the US in about 2 weeks. I purchase 2 of the sensitive versions for myself and one of the normal ones for my husband.
I work from home and because I@ve barely left the house since mid Feb, haven't used deodorant every day. Having recently moved from bottle shampoo & conditioner to all natural solid shampoo and conditioner bar I was prepared for a transition period and grateful this one didn't involve dowsing my hair in ACV.
However, the Native deodorants work brilliantly from day one - perhaps as I've already done the detox, and I love the fragrances. They smell exactly as I'd expect them to and last all day.. I've not had adverse reactions. They are a little difficult to put on at first but once you get used to it, all plain sailing.
Now I'm leaving the house abit more I'm grateful to be able to use something that is kind to me and the environment.

September 2, 2020
Unprompted review
Rated 2 out of 5 stars

unpleasant, rash inducing

This is not the first natural deo I've tried. It is unpleasant to apply to your underarms (its like rubbing a dry bar of soap onto your skin). The scents are nice, but they don't last on the skin long at all. I was going to give it the 14 days to stop making me smell bad (because I did smell bad), but I broke out into a rash by day 4. Stopped immediately. I was using the lavender and rose scent. Would NOT recommend this product.

August 25, 2020
Unprompted review
Rated 1 out of 5 stars

It is scam

It is scam, don't pay even through Paypal, I order one laptop and two bikes, nothing deliver, when i ask pay pal then Native gave the fake tracking number.

August 21, 2020
Unprompted review
Rated 2 out of 5 stars

Made me breakout

This made me breakout. I noticed pimples, bumps, and redness after a few weeks. However, I continued using it for 6 months because I thought my body just needed time to adjust but they never went away and I constantly had pimples and bumps. The scent was great and I loved the way it smelled but it was not for me.

August 14, 2020
Unprompted review
Rated 1 out of 5 stars

Disappointed, wouldn't recommend!

Didn't receive what I ordered and took forever to arrive. The scent is pleasant at first but by the end of the day smells like extremely potent plasticine it's really terrible! I'm not impressed, I've switched back to normal deodorants but may try one of the UK based natural deodorant companies such as Wild. Customer service is lacking as I've very clearly explained I haven't received what I ordered but this hasn't been resolved and only one part of my query answered. Disappointed, wouldn't recommend.

August 6, 2020
Unprompted review
Rated 3 out of 5 stars

Rash😔

Hi Native😀

I've been using your product for over a month now and it's been working fab until I noticed a rash under both my armpits. I stop using the product for 2 days to see if the rash ease,but it hasn't and I have really bad BO which I'd didnt have before. I would really appreciate some advice please.
I look forward in hearing from you.
😀😀

July 17, 2020
Unprompted review
Rated 2 out of 5 stars

Mediocre product and terrible service

Mediocre product and terrible service.
My order took over a month to deliver. Tried the product for a few weeks and it doesn't work very well. I basically get nasty B.O. after a few hours and I am not even sweating and typically not a stinky person. So I emailed the company asking for a refund according to their 30 day return policy. They told me it was past the return window and they couldn't help me. But I had the product for less than 30 days (unless they are counting the 30+ days it took to deliver? The product is also 3 times the price of most deoderant on the market - definitely not worth it.

July 16, 2020
Unprompted review
Rated 1 out of 5 stars

Deordorant works but smells bad and terrible customer service

Funny the reviews on their website give them nearly 5 stars average but on other sites it's much lower. You also can't filter the reviews on their website to see just the 1 or 2 star reviews. There's no phone customer service and the email customer service is like talking to a bot. It's very strange. They hugely miscalculated naming their company Native even though it has no indigenous affiliation. My other biggest complaint is that they've recently changed the way they scent the deordorants, and are denying it. Before it was purely with essential oils etc clearly listed on the ingredient list. But now there is a "fragrance" ingredient on the list and the once natural smelling deordorant now smells like cheap perfume. Exactly not what I'm looking for in a natural deordorant. I'm told the only ones now that don't include "fragrance" are the unscented and lavender & rose. Anyway, I'm desperate for a natural deordorant that works, which is why I'm bothering so much with them. The deordorant does work (aside from the sensitive) for me, just wish dealing with them was easier.

July 16, 2020
Unprompted review
Rated 2 out of 5 stars

Doesn’t work

Saw an ad on a YouTube video that apparently wasn’t sponsored but the lady sweared but it as she has had a life time struggle of sweating and this deodorant she only need to apply once a day and never sweated or smelt.
Nooooooo it took months to get to me and I’ll put it on in the morning or after a shower at night and not even an hour later I’m so sweaty and smell and I’m a stay at home mum so not even very active, plus it’s winter.
I watched other reviews which they all said the same but it doesn’t work.
Giving it 2 stars instead of one because I liked the packaging and the product smells nice and I liked that it was natural ingredients but I would not recommended it to anyone nor buy again.

July 14, 2020
Unprompted review
Rated 5 out of 5 stars

This is important...

I honestly can't believe how many people are complaining about shipping times. Do you guys watch the news? It's called a global pandemic. Come on! Companies around the world are doing the best the can to keep up with demand in an ever-changing situation. Across. The. World. Let's show a little understanding at a time like this. ❤️

Also, IF you are switching to a natural deodorant for the first time, there most likely WILL be a transition time. Meaning, you most likely won't get instant results. It's not Native's fault, it's science. If you don't know about that, Google it. Deodorant detox, switching to natural deodorant, etc. You'll find lots of helpful info! It's very important to know about this, and yet so many reviews are negative towards this company due to their own personal lack of knowledge.

Now to the most important part:

I am honestly and completely in love with Native deodorant. After years and years of ongoing health issues, I was desperate to make the switch to natural deodorant. I can't begin to say how much money I wasted on not-so-good alternatives. I was hesitant to spend the extra money on Native, so I tried a little sample size of Lavender and Rose, and quickly fell in love.

In my case, I had already started the awkward transition from "conventional" deodorants to a natural alternative, so it didn't take long for me to realize that Native is the real deal. Give it time and you will see results! If you're struggling with the transition, try carrying some deodorant wipes and/or deodorant spray in your bag or purse. I personally love Pacifica rose deodorant spray (it compliments the Native Lavender and Rose scent well), and also the wipes from the same brand are excellent. Hopefully Native will come out with some of their own versions of these two types of products in the near future, because in my opinion, they're must haves during the transition.

My advice is to be cautious if ordering from Amazon. I didn't believe the reviews at first, but after ordering Native deodorant from their website for the first time, I am now curious about some differences in the packaging and ingredients.

There is some suspicion of "fake" versions being sold there (based on some of the reviews I read), and I've contacted Native directly to investigate. I'll report back with solid answers. I highly recommend purchasing from them directly from their website or from Target (or target.com). This is the only deodorant I will ever use again. It's fantastic!

July 12, 2020
Unprompted review
Rated 5 out of 5 stars

My pits have been fresh all day after only one application!

Wow, just wow. From the moment I saw the adverts I was mesmerised by the scent options. Then I was stunned that the shipping to UK was free!

I waited only 1 week for the parcel, I was prepared to wait longer anyway, the email updates are totally informative and so caring! I loved the little stories in the updates so entertaining.

Then I opened them and wow, they smelt amazing. Good enough to eat! I recommend you don't eat it though 😂

Unlike others I didn't incur a shipping fee at all, so the total for 3 full sized deodorants + one travel sized was a little under £27, complete bargain in my opinion for a product I've now tried and know lasts all day and makes my armpits smell good enough to eat 😂

You've got yourself a lifelong customer Native, and I've converted a few ladies to try them out too. Good job guys !

July 10, 2020
Unprompted review
Rated 4 out of 5 stars

I have tried several different ones

I have tried several different ones. For some reason I find certain scents match my body chemistry better then others. I found some made me stink while others offered better protection. The sensitive kind works amazingly well.

July 7, 2020
Unprompted review
Rated 1 out of 5 stars

very very very bad

very very very bad. I bought the product from amazon. later and my family and relatives wanted this product. I ordered 100 pieces but they canceled the order. They accused me of unjustly. They said I bought the product to sell, but they did not prove. I did not buy the product to sell and I am not a seller !!!!!!!

June 24, 2020
Unprompted review
Native logo

Reply from Native

Hi Mahammad,

Thanks for your feedback. We do not have a wholesale or resell program and any orders placed outside of those terms and conditions will be cancelled.

Rated 2 out of 5 stars

Order not delivered

My order was placed and paid for on 25 April 2020. It still hasn’t arrived, after nearly two months! Will I ever receive it??...
Nora
22 June 2020

June 21, 2020
Unprompted review
Native logo

Reply from Native

Hey Nora,

So sorry you still haven't received your order. We are seeing extremely long carrier shipping times to our international locations due to limited flights out of the US, overwhelmed staff, and understaffed locations. Orders from April however should have reached, so please reach out to our customer service team so we can track down your order!

Rated 5 out of 5 stars

Great scents, vegan & long lasting.

I purchased native a month back and it's been exceptional ever since. It came after about a week. Great if you're looking for something vegan and animal friendly for a great price. They're very good value for money and still have alot to go off my £10 one.
They're so nice to use over a spray, it feels so natural and smooth.

Highly recommend!

June 21, 2020
Unprompted review
Native logo

Reply from Native

:) Thank you for your kind words!

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