Nature Hills Nursery Reviews 594

I purchased 3 Hebe patty's purple plants at an unbelievable price of around $50 each and a worthless warranty for another $14.91. When I called them to find out when my plants would ship out after 3 days of waiting for them to email me like other online nurseries they barked at me and told me they don't ship for 7-10 days? I did not see that on their website? They told me I would be emailed when my order shipped out. I never received an email but logging in to my account I found they had shipped 5 days earlier, when the plants arrived 1 was healthy and 2 were sickly. I have no desire to fight with this company any longer and consider myself fortunate to have even received my order but I will never do business with them again!

UPDATE: Unless you want to honor the warranty claim without the ridiculous restrictions, all 6 trees are dead, I wont be changing my review. I purchased 6 trees in March 2024 for $1108 and the warranty plan for $110. The trees started turning brown on tips that Fall, but decided to give more time to start growing. By January 2025 they all had a disease that can only be cured by removing all brown leaves, and that would leave virtually nothing but stem. Filed warranty claim and they said well they appear to be alive. Also said I must not have watered them enough, well they are on an irrigation system, they then made me scrape the bark and send pictures. Finally gave credit for 2 trees for $277.00. To use the credit you have to call them For 2 weeks I kept getting message the mailbox is full! Sent email, no response. Finally got through after 15 minute wait. They will take order but you have to pay shipping and cannot use the credit for the shipping charge. To ship 2 peony bushes it was $84 payable upfront. All the trees are dying and I will never buy or recommend this company to anyone, not even my enemies. Do not purchase from them and do not purchase worthless warranty.

terrible company. No customer service

I paid $169 for a Scentimental

Floribunda Rose tree from Nature Hills which I ordered from Lisa on 2/14/25. I asked her how tall would it be and she said 3-4ft tall. I just received the tree and it’s a dormant, dinky little tree and it’s only 2 and 1/2 feet tall! I feel that I’ve been short changed! I paid a lot for this tree and got an UNDER-sized tree. I bought a Perfume Factory Hydrid Tea Rose tree from Nature Hills in 2023 and was told it was going to be 3-4 ft tall and it was 4 ft tall-a good size tree. But they held off shipping it to me until May. I ordered two more Rose trees from Lisa (a Chihuly & Violet’s Pride) each $209 and I told Lisa to hold off sending them to me until May. She said they would be sent to me in May. I told her if I get two more 2 and 1/2 dinky dormant trees from them I’m sending them back to them and not accepting them. And it’s the LAST time I buy from Nature Hills!!!They like to cheat customers on the size of trees that they order!!

I ordered $500 worth of plants . Received half my order on Thanksgiving weekend over two days that were 13 to 20 degrees

It took them 11 days to answer me … Customer service said the boxes weren’t damaged so sorry for your luck! I still have no response on the rest of my plants. Their phone number says that they were closed on the ninth today is the 13th and no one‘s answering the phones.

Do not use this company

I wish I had come here before ordering. I have not received my order that was placed in September and got the same response as others. “Will be shipping in the next two weeks.” But I get a couple of emails a day trying to get me to order again. I’m so disappointed that we have so many deceptive people in our world.

This company is a scam. I ordered a fruit tree in June of 2024 and was told it would ship in 10 days. After 3 weeks I called asking and was told that it was to hot in the shipping lane so they would be shipping when safe for the tree. In October I called again and still the same answer. After many more calls and getting the same answer I decided to get smart and read the reviews and realized I should have done that before ordering. Reviews are terrible. I contacted the Nebraska Consumer Affairs and filed a complaint. I was contacted by phone from the Consumer affairs and was told that they would contact Nature Hills on my behalf. I asked if they read the many bad reviews and the lady, Stephanie Odvarka, said that she did and was amazed how many negative there were. I did get a reply from Nature Hills telling me that management has approved a full and complete refund in 10-12 business days. 16 business days later I did get a refund but of course they charged a 10% restocking fee even after telling me in a letter that they would refund in full. Buyer beware, this company is very, very bad.

I ordered some blueberry and grape vines on Oct 30, 2024. My credit card was charged the same day. However, never got them. Two weeks ago, I called customer service and they said the back orders would be sent within two weeks. Still, not arrived by three weeks. Now, the customer service number states closed ‘for the holiday’ even though it is Dec 1st. Also, emails to support do not work, and an important telephone number on my credit card statement has been disconnected.
This place is a scam site. Please let your social circle know!

I can only agree with what many many others have said. DO NOT ORDER ANYTHING from this merchant unless all you want is to throw your money away. Ordered two trees the end of August and CC charged immediately. After contacting them several times and always being told "will be shipped out this week" I finally canceled the order and was given the "10 days to 2 weeks" refund promise. NEVER happened. Finally filed a dispute with CC bank and they have credited my account.

I ordered two shrubs in July. I've been trying since to either get what I paid for or to get my money refunded. I called them every two weeks. Each time I was told they would be shipped in two weeks. After two and a half months of this, I called and told them to refund my money. When I asked them when I'd see it back in my back account, they told me, wait for it, two weeks! Four weeks later, I still have no shrubs and no refund. Next step is to call the police and to file a complaint with my state's Attorney General's office. Scumbags!

Ordered plants at the beginning of September, got charged for them right away. After waiting a few weeks, I emailed them and got the "too hot" excuse. I have emailed them two more times since the weather has gotten cooler and get a vague response that they are going to start shipping but nothing is happening. I have put in a dispute with my credit card because they were going to charge me 20% to cancel the order. This company is horrible.

This online nursery is definitely the worst online nursery that I have ever used. In the past 6 years, I have ordered plants from 9 different online nurseries. Yes, I realize that I have an addiction.
This is incomparably the worst experience I have ever had. It has now been 2 months since placing an order for two trees. I have called customer service multiple times and they keep saying that shipping is delayed due to weather. Ok.....it was hotter than normal in September this year, but we have now had two freezes since then. The worst part is that customer service cannot even begin to give an estimated shipping date. They have no idea. I am starting to wonder if this is actually just a sham company.
I got tired of waiting and actually ordered the exact same two trees from another website over a month ago. They arrived within a week and are already planted and doing well. At this point, I am only leaving this order open as a test to see if they ever do ship the trees. I honestly doubt it. They are probably just hoping that I forget about the order.

I placed my order July second. Today is October 30 and my order still hasn't shipped. They want to charge 10% to cancel my order. 10% for NOTHING.

Customer service doesn't want to deal with anyone, and they tell you the same things over and over. Their recommendation was to keep waiting. They billed me months ago and yet i'm still waiting for the item to ship.

Horrible products and customer service! I placed an order for four trees and invoice was over $400. When they arrived, they were twigs with a few leaves and not labeled. I was shocked by the horrible quality. After sending photos and many emails and callls, they offered no replacement or refund. I wouldn’t order anything from them!

Ordered plants in August, two months later, after multiple inquiries, still nothing received. Customer service is awful, no hint at when they will fulfill the order. [Update: I have just been informed that Nature Hills has finally shipped some of my plants. It is now the end of March, seven months after ordering. Still no apology or explanation, or word on the other plants. I wonder if the company is in financial trouble.]

Really disappointed that they will not send out the paid order. I have called 3 times to get information on when it would be shipped. I paid for the order in August for a fall delivery it is now Oct 23rd they still have no delivery date for me. The next week to 10 days has nighttime freezing temps in my location. I NEED my trees ASAP.

I ordered plants in early Sept that were listed as "in stock".  After weeks of no updates, I called and was told that the shipping was delayed due to high temperatures (despite receiving plants from other companies).  I called back multiple other times and was given a different excuse each time ("there was a backorder", "the temerpatures were still too high for shipping", "we should be shipping them plants any day now").  Now, over a month later, there have not been any updates and we have not received any plants.   However, if you cancel the order they state that there is a 20% cancellation fee (which is not displayed on "check out" page, but rather can only be found if you click on a small link at the bottom)....for what.....for deleting the order in the computer?     It seems that their business plan involves customers paying for plants, not delivering them, and then trying to keep 20% when customers try and cancel.  Hopefully people read this review so that this terrible business practice can come to an end.

SCAM-SCAM-SCAM Bought plants two and a half months ago and they never shipped them, when I called to check on my order the person I talked to (Barry ) gave me two options, he told me to keep checking my spam folder for tracking information or take a store credit, why would I take a store credit when they can't even ship what I bought ten weeks ago, I took my own option and filed a dispute with my credit card company. They also want to charge a 20% restocking fee if you cancel your order, a restocking fee for something they never shipped that's a scam in itself,

Nature Hills is a scam. Ordered in July and here it is October and no delivery. non delivery of product, They repeatedly say cant ship cause of hot weather, cannot talk to anyone in management.
Going against my credit card company now otherwise we go to small claims to get my $260 back.

This is a horrible horrible place do not order!!!!!!!! they shipped a dead tree and charged me shipping to replace it !!!!!! The worse ever and rude, i paid shipping 45 $ and took 4 weeks.