Visit website

Naylors - Cannock Reviews 

878
•
TrustScore 5 out of 5

4.9

Equestrian Store
Write a reviewVisit website
Write a review

Location

Switch location

Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB

•
01543 479540

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Pip was fantastic with her advice when fitting my daughter’s new body protector. Very considerate and thorough - a great experience! Thank you :)

Company replied

Rated 5 out of 5 stars

A good selection of clothing and boots and plenty of equestrian every day items also good selection of horse feeds , everything really on stop shopping Staff always helpful and pleasant. Stores a... See more

Company replied

Rated 5 out of 5 stars

We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more

Company replied

Company details

  1. Equestrian Store
  2. Clothing Store
  3. Horseback Riding Service
  4. Outdoor Clothing and Equipment Shop
  5. Pet Store

About Naylors - Cannock

Written by the company

Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.

Contact us via Customer Care

Contact info

  • Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom

  • 01543 479540

4.9

Excellent

TrustScore 5 out of 5

878 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(878)

810 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Bad stock

The shop is normally good at keeping feed stocked up and other things. Feels like they don’t get deliveries anymore? Are they closing down?? It’s never been like that before. It’s a long drive from where I live and now I need to find somewhere more reliable so I don’t have a wasted journey in the future.

March 22, 2023
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

Thank you for taking the time to review your visit to store. I am sorry that you have been to store and have been unhappy with stock levels within. I can confirm that the feed delivery for our Cannock store currently takes place on a Thursday to which the store is stocked with 7-8 pallets of feed, unfortunately once this has sold out it is out of stock until the following Thursday. To avoid any disappointment, you can call the store direct or customer services to check the stock of the wanted items before making the trip to the store. I do hope this information helps and we can be of assistance to you in future.

Rated 5 out of 5 stars

Fantastic

Another good experience at Naylors
Went in to get a riding hat for my daughter and the one she had set her heart on unfortunately did not fit her correctly
The assistant Bev was very patient with us as we must have tried on about 20 different hats to get the right fit!
They also offer a price match service which is excellent
Will definitely be returning

March 19, 2023
Unprompted review
Rated 5 out of 5 stars

A big big thank you to the two very…

A big big thank you to the two very patient lovely ladies (Louise & Sue) who helped my daughter find her 1st riding hat. We are real novices so took on board all their help support and advice. Can not thank you enough and unfortunately for you both we will return. Customer service at it's best. Thank you once again, Erica.

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Kelly, tash and Lou. Fitted my son's body protector in a lovely friendly manner and he's very comfortable in it.

February 27, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look