Naylors - Cannock Reviews 873

TrustScore 5 out of 5

4.9

Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A good selection of clothing and boots and plenty of equestrian every day items also good selection of horse feeds , everything really on stop shopping Staff always helpful and pleasant. Stores a... See more

Company replied

Rated 5 out of 5 stars

We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience shopping with Naylor’s Equestrian, and it’s quickly become a go-to for both riding gear and everyday equestrian wear. The range they offer is impressive—whether you’re a... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more

Company replied


Company details

  1. Equestrian Store
  2. Clothing Store
  3. Horseback Riding Service
  4. Outdoor Clothing and Equipment Shop
  5. Pet Store

About Naylors - Cannock

Written by the company

Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.

Contact us via Customer Care

Contact info

  • Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom

  • 01543 479540

4.9

Excellent

TrustScore 5 out of 5

873 reviews

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1-star

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Rated 5 out of 5 stars

A good selection of clothing and boots…

A good selection of clothing and boots and plenty of equestrian every day items also good selection of horse feeds , everything really on stop shopping
Staff always helpful and pleasant.
Stores are always well stocked

May 21, 2026
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Reply from Naylors - Cannock

We appreciate the time taken to leave a review following your visit to Cannock. We are happy to hear that you were happy with the range of products on offer and found our in store team helpful and pleasant. We do hope you will visit us again soon.


Kind Regards
Naylors Customer Care.

Rated 5 out of 5 stars

Collected item from store

Collected item from store, never been in there before and throughly enjoyable experience, pleasant and attentive staff

May 8, 2026
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Reply from Naylors - Cannock

Thank you for feeding back your experience following your click and collect order picked up in store at Cannock. We do hope to be of assistance again in the future.

Rated 5 out of 5 stars

Brilliant every time

Great updates fast delivery

April 21, 2026
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Reply from Naylors - Cannock

Thank you for the 5* review regarding your recent purchase, we are happy to hear that you have received great communication in regards to updates on your order and the delivery was efficient.

We hope to be of assistance again in the future, we appreciate your feedback.

Kind Regards
Naylors Customer Care.

Rated 5 out of 5 stars

Reliable Quality & Great Value

I’ve had a great experience shopping with Naylor’s Equestrian, and it’s quickly become a go-to for both riding gear and everyday equestrian wear. The range they offer is impressive—whether you’re after practical yard wear or something a bit more polished for riding, they’ve got it covered.
The quality of the clothing really stands out. Everything feels well-made, durable, and comfortable, which is exactly what you need when you’re spending long hours around the yard or in the saddle. Sizing has been consistent, and the fit is both functional and flattering.
Ordering was straightforward, delivery was quick, and everything arrived well packaged. It’s also great to see a good mix of well-known brands alongside more affordable options, making it easy to find something that suits your budget without compromising on quality.
Overall, Naylor’s Equestrian offers a reliable, hassle-free shopping experience with gear you can trust. Definitely worth checking out whether you’re new to riding or have been in the saddle for years

December 21, 2025
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Reply from Naylors - Cannock

We're happy to hear that you had a great shopping experience with us! It's wonderful to know that our range of riding gear and equestrian wear met your needs. We appreciate your positive feedback on the quality, sizing, and delivery. Thank you for your kind words and we hope to be of assistance in the future.

Kind Regards
Naylors Customer Care

Rated 5 out of 5 stars

Purchased lovely boots but…

Purchased lovely boots but unfortunately didn’t fit..sent them back just waiting for refund but very good service

April 25, 2026
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Reply from Naylors - Cannock

We appreciate your feedback and are glad you found our service very good, such a shame that they did not fit, rest assured as soon as your return arrives back we will process a refund. If you need to contact us at any point regarding your return please feel free to reach out on 01706 507 555 or customercare@naylors.com and the team will be happy to help.

Rated 5 out of 5 stars

Helpful Louise …

Helpful Louise the said lady was most informative about sizes and also explained about how the purchase of a bag was also helping charity's 👍

April 7, 2026
Unprompted review
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Reply from Naylors - Cannock

We are happy to hear that you found our team member helpful and informative regarding sizes.

We appreciate your positive feedback. We hope to see you in store again soon.

Rated 5 out of 5 stars

Easy to order

Easy to order and reasonably priced. Speedy delivery as well, great fit.

January 12, 2026
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Reply from Naylors - Cannock

We are pleased to know that you found our ordering system easy to navigate and that your order arrived quickly.

We appreciate you taking the time to leave your review.

Rated 4 out of 5 stars

I still haven’t had my delivery you…

I still haven’t had my delivery you used Evri and they are shocking. Expensive order needed for a show which has past. Please stop using Evri

I rang naylors and they have refunded me but please stop using Evri

January 13, 2026
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Reply from Naylors - Cannock

We apologise that you have experienced an issue with the non delivery of your order this is disappointing to hear.

I am pleased to hear that you have contacted our customer care team and they have resolved this quickly and efficiently for you.

Your feedback regarding the carrier service will be passed onto the relevant management team. We appreciate you taking the time to leave a review and hope that Naylors can be of assistance in the future.

Rated 5 out of 5 stars

Excellent Service

Quick delivery and good value for money

January 3, 2026
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Reply from Naylors - Cannock

We appreciate you taking the time to review your recent online shopping experience, we strive to provide a seamless online shopping experience and competitive prices. We do hope that Naylors can be of assistance in the future.

Rated 4 out of 5 stars
Naylors - Cannock logo

Reply from Naylors - Cannock

We are pleased to hear that your item arrived quickly for Christmas.

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Quick postage. Great store

Ordered online and received very quickly. Store is very nice too but a bit far for me to travel.

December 15, 2025
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Reply from Naylors - Cannock

We are happy to hear that you received your order quickly.

We appreciate your feedback about our store.

Thank you for your review.

Rated 5 out of 5 stars

The efficient service

The efficient service

December 14, 2025
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Reply from Naylors - Cannock

We are pleased to hear that our service was efficient.

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Fab 👍🏽 all round

Fab 👍🏽 all round

December 10, 2025
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Reply from Naylors - Cannock

Thank you for taking the time to leave a review about your recent purchase. We're glad to hear that you had a fab experience and we hope that we can be of assistance in the future.

Rated 5 out of 5 stars

Always had excellent service from…

Always had excellent service from Naylors. Delivery was very quick & the coat is of good quality at a very good price🙂

December 8, 2025
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Reply from Naylors - Cannock

Thanks for your positive feedback. We're happy to hear that you received excellent service and quick delivery! We're also glad the coat is good quality and a great price.

Rated 5 out of 5 stars

Hi I’m so glad found this place…

Hi I’m so glad found this place everything is 10/10 prices and service

October 17, 2025
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Reply from Naylors - Cannock

Thank you for taking the time to leave your review. We're happy to hear that you have enjoyed your recent experience with us. We do hope to be of service again soon.

Rated 5 out of 5 stars

Came into Naylors to have my daughter…

Came into Naylors to have my daughter fitted for a riding hat. Amelia did the fitting and was great with my daughter and recommended the best hat for her. She also helped us get some new riding boots that suited her better than her old ones. Thank you for the help :D

August 9, 2025
Unprompted review
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Reply from Naylors - Cannock

Thank you for taking the time to leave us a five star review.

We are happy to hear that Amelia was able to both fit a new riding hat and assist in finding a suitable pair of riding boots for your daughter. We do work hard to provide excellent service and share our knowledge with our customers.

We hope to see you in store again soon.

Rated 5 out of 5 stars

Went in for a body protector

Went in for a body protector, Sue came over straight away and fitted me in ten minutes, she also advised me on how the item should fit and further tips and tricks. Very good service and im glad I have a shop like this to go to for experience and variety. I will be returning to store without doubt.

August 2, 2025
Unprompted review
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Reply from Naylors - Cannock

Thank you for taking the time to leave a review about your recent visit to our Cannock store. We are glad to hear that Sue was able to assist you in fitting a body protector and we looked forward to seeing you in store again soon.

Rated 5 out of 5 stars

Always get a warm welcome and the staff…

Always get a warm welcome and the staff are helpful and friendly. Nice to have a local country shop. Served by Sue who was lovely and friendly. Very helpful.

August 1, 2025
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

Thank you for taking the time to leave your review. It is great to hear that you enjoyed your visit to our Cannock store and that Sue was able assist you with your purchase. We do hope to see you in store again soon.

Rated 5 out of 5 stars

Sue helped me find the perfect fitting…

Sue helped me find the perfect fitting riding boots! Thank you for putting up with us trying on lots of different boots!!

5 * service

July 14, 2025
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

We appreciate you taking the time to leave your review about your recent visit to our Cannock store. It is great to hear that Sue was able to assist you in finding a pair of suitable riding boots. We do hope to see you in store again soon. 

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