Naylors - Cannock Reviews 

878
TrustScore 5 out of 5

4.9

Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB


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Rated 5 out of 5 stars

Pip was fantastic with her advice when fitting my daughter’s new body protector. Very considerate and thorough - a great experience! Thank you :)

Company replied

Rated 5 out of 5 stars

A good selection of clothing and boots and plenty of equestrian every day items also good selection of horse feeds , everything really on stop shopping Staff always helpful and pleasant. Stores a... See more

Company replied

Rated 5 out of 5 stars

We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more

Company replied


Company details

  1. Equestrian Store
  2. Clothing Store
  3. Horseback Riding Service
  4. Outdoor Clothing and Equipment Shop
  5. Pet Store

About Naylors - Cannock

Written by the company

Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.

Contact us via Customer Care

Contact info

  • Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom

  • 01543 479540

4.9

Excellent

TrustScore 5 out of 5

878 reviews

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4.9

All reviews

(878)

801 reviews in the last 12 months

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Rated 5 out of 5 stars

Boots

Super helpful with getting me some boots I usually have a really hard time!
Lou and Bev were amazing!!

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Bev!

Bev was extremely helpful and friendly, made the experience all the better!

April 16, 2023
Unprompted review
Rated 5 out of 5 stars

My daughter is returning to riding…

My daughter is returning to riding after a few years, so we needed new hat and boots. Bev was incredibly helpful and patient, and was able to advise on alternatives where our preferred option didn't fit as hoped. We'll definitely visit again

April 11, 2023
Unprompted review
Rated 1 out of 5 stars

Store closed

Just arrived To collect some horse feed , and a new show jacket however a wasted journey , I thought I must have been early checked the opening times and it says 9am which I thought it was any way but the store is closed … so have had to go some were else of my feed and to find a show jacket. . .

April 5, 2023
Unprompted review
Naylors - Cannock logo

Reply from Naylors - Cannock

We are sorry that our Cannock store was not open as advertised upon the customers visit. There was an in store issue which was soon resolved allowing the store to open as normal.

We have contacted the customer regarding this directly and hope that we may still be of help in the future to improve on this experience.

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