Pip was fantastic with her advice when fitting my daughter’s new body protector. Very considerate and thorough - a great experience! Thank you :)
Company replied
Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB
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Pip was fantastic with her advice when fitting my daughter’s new body protector. Very considerate and thorough - a great experience! Thank you :)
Company replied
A good selection of clothing and boots and plenty of equestrian every day items also good selection of horse feeds , everything really on stop shopping Staff always helpful and pleasant. Stores a... See more
Company replied
We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more
Company replied
Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more
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Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareUnit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom
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Great quality and selection of products. Knowledgeable staff who help fit me in a body protector. Lovely and Friendly
Absolutely fab staff always on hand to help, even helped me take my stuff to the car! Thanks Ladies
Went into naylors just for a new belt and Bev and sue on the till made our day they were lovely and so helpful will go there for everything
We were served by Meg. She was fantastic and very knowledgable and drew up on not only her knowledge from Naylors but also pre existing which was incredibly helpful. She made me feel comfortable and confident in my purchase. Thank you Meg! x
Friendly and happy to help with getting the product needed. Nice to see people happy at work.
Great customer service very helpful!! :D
Thank you to Amanda for her excellent telephone advice. I don’t know what I would have done without you.
Staff very helpful and friendly.
It is a pleasure to go in the store.
Good range of products at reasonable prices. NAF supplements for my dogs, as well as a range of equestrian products for horse and rider.
Only shame was the lack of sizes available
Excellent service !! Bev and Sue were so helpful !! Definitely coming again.
Amazing service!
Served by Harriet, she was amazing and very understanding.
Fantastic service as always. Well laid out shop with friendly and helpful staff
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