Pip was fantastic with her advice when fitting my daughter’s new body protector. Very considerate and thorough - a great experience! Thank you :)
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Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB
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Pip was fantastic with her advice when fitting my daughter’s new body protector. Very considerate and thorough - a great experience! Thank you :)
Company replied
A good selection of clothing and boots and plenty of equestrian every day items also good selection of horse feeds , everything really on stop shopping Staff always helpful and pleasant. Stores a... See more
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We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more
Company replied
Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more
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Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareUnit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom
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I was served by sue she was very helpful thank you
Very good store, helpful and friendly staff. Good discount on at the moment
Asked for some help selecting a body protector and a horse rug.
We were served by Sue. Sue was really helpful. She had the knowledge to help and was extremely pleasant and friendly. Nothing was too much trouble.
Because of the excellent service we will definitely go back to this store and will be asking for Sue.
Brilliant service always go above and beyond
Staff are excellent, sue was soo helpful. Thank you
Went to get my daughter’s first riding helmet. I have no knowledge on equestrian, so Bev was helpful with the fitting and advice!
Helpful staff who helped us with our purchases.
We wanted to purchase some items for our horse and the staff were very helpful and answering all our questions.
Really helpful as normal. Lovely friendly staff. Products at sensible prices. Will be back
Lou was very knowledgeable about all parts of the store and excellent in helping me pick out appropriate safety gear! Thanks to all at the store.
It’s been a long time since I tried to buy myself some long riding boots as I have wide calves so almost always come away disappointed but Megan was super patient and helpful and sorted me out. Came away with a fab pair of long boots. Very happy. Thank you Megan.
Really impressed by Naylors. I ordered some items at 21.40PM Saturday and received them at 15.47 Monday really good service.
I came in on Saturday for some riding boots for my daughter. Meg helped us, and I ended up also leaving with chaps, Jodphurs, socks and a riding top for myself so she is also a very good sales person as well as super helpful!!
Thank you Meg!!
Visit here quite regularly and the staff are always friendly, knowledgeable and helpful
Been into Naylors this afternoon and couldn’t have asked for more help! Bev specifically helped me to find the right boots I was looking for and was super lovely!! Left feeling very happy 10/10 :)
Fabulous friendly staff very helpful and knowledgeable and good choice of equestrian items for both horse and rider
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