We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat. We were served by Joanna. She fitted the hat, showed her how to adjust it and also... See more
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A huge thank you to Joanna, who was very thorough in fitting my 9 year old with riding boots and a riding hat for me. Very knowledgeable and would highly recommend Naylors for riding gear.
Company replied
Visited today after a break from riding for all new kit. Store is well stocked, clean and tidy with pretty much anything you might need. Jo was incredibly helpful and knowledgeable, even fitting my ne... See more
Company replied
Brilliant customer service!!! I am very picky with boots and an awkward size and Kayleigh and saffron did an amazing job at finding me the perfect boots and I must have tried on almost ten pairs and s... See more
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Company details
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
471 reviews
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Today we had an amazing experience in…
Today we had an amazing experience in this exceptional shop.The customer service was outstanding. We got fitted for a hat by Saffron and she gave us some great advice. Also all the team were so helpful and friendly. Thank you!
December 14, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a lovely review.
It is great to hear that Saffron was able to assist you with finding the perfect hat. We aim for exceptional customer service and we are pleased that your visit to store was so positive.
Amazing experience in Naylors
Our experience in Naylors today was amazing! We received a very warm welcome when we arrived. The staff were very helpful. Highly recommend this store and the lovely staff. Thank you
December 6, 2024
Unprompted review
Reply from Naylors - Nantwich
We are happy to hear you had a wonderful experience whilst visiting our Nantwich store. We strive to provide our customers with excellent service and a welcoming atmosphere. We do hope to see you in store again soon.
Helpful and approachable staff member Jayne
Amazing approachable and helpful staff! I was served by Jayne and she helped me get fitted for both a body protector and a new hat. Excellent advice given and really made my shopping experience special. Definitely will be back to get more things for Christmas!
November 24, 2024
Unprompted review
Reply from Naylors - Nantwich
We are glad to hear that Jayne was able to assist you with finding the perfect body protector and hat on your visit to our Nantwich store.
We are delighted that you found our colleagues to be helpful and hope to see you in store again soon.
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review on your visit to Nantwich. We do hope to see you in store in the future.
Thanks Joanna
Thanks Joanna. Little 9 year old came across spend her birthday money. Amazing service from you. Thank you so much,
October 26, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a review about your visit to our Nantwich store. It is great to hear that Joanna provided an amazing service to you. We hope your little one enjoyed their birthday and we do hope to see you in store again soon.
Thanks for fitting our daughter with a…
Thanks for fitting our daughter with a new riding hat and advice on purchasing other items. The expertise & knowledge was great.
October 26, 2024
Unprompted review
Reply from Naylors - Nantwich
We're delighted to hear that you found our expertise and advice helpful. We strive to provide excellent service and are glad we could assist you in finding the right riding hat for your daughter.
Great customer service
Joanna was so lovely and chatty at the till and made the shopping experience feel personal!
October 26, 2024
Unprompted review
Reply from Naylors - Nantwich
We strive to create a welcoming and friendly environment for our customers and we are happy to hear that Joanna has provided brilliant customer care making your visit to Nantwich memorable. We hope to see you again in the future.
Always helpful and happy to help
October 23, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking to time to leave us a review. We are happy to hear that you have had a positive experience with our staff at the Nantwich store.
New hat
I came with my parents to get a new hat and we had to make sure it wad the right fit and the staff member who helped us, Jayne, was very helpful. I didn't feel judged for not knowing the requirements of a riding helmet and she was friendly.
October 13, 2024
Unprompted review
Reply from Naylors - Nantwich
We're so glad to hear you had a positive experience with Jayne. It's wonderful to know that she was able to help you find the perfect hat and made you feel comfortable throughout the process. We appreciate your kind words and will share your feedback with Jayne.
I was served by Joanna really kind and…
I was served by Joanna really kind and very helpful! 😁
October 19, 2024
Unprompted review
Reply from Naylors - Nantwich
We're so glad to hear you had a positive experience with Joanna. We appreciate you taking the time to share your feedback.
Verry helpfull
October 19, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to review our Nantwich store, we do hope to see you again in the future.
I recently went in shopping for some…
I recently went in shopping for some things for my farm, I went and asked Abbi if she could help me. I couldn’t have asked for anyone better. The knowledge and friendliness was 10/10. Would highly recommend going to this place if you’re needing some supplies.
October 5, 2024
Unprompted review
Reply from Naylors - Nantwich
We are so happy to hear that you had a positive experience! We strive to provide our customers with excellent service and knowledgeable staff. We appreciate your kind words about your recent visit to our Nantwich store and the help Abbi provided.
Nantwich isn’t my closest tack shop but…
Nantwich isn’t my closest tack shop but it’s well worth the extra drive.
All of the staff are welcoming and will offer to help before you need to ask.
What sets Naylors apart from other tack shops in the area is how well laid out and neat everything is.
All of the above makes for a lovely shopping experience every time I visit.
September 28, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for such a lovely review and it is great to hear how our team at Nantwich have been so helpful on your visits.
We strive to provide our customers with the best service possible and take pride in all of our stores, along with the hard work our store teams put into them, making it as easy as possible for our customers to shop.
We hope we can continue to be of help in the future and look forward to your next visit.
Not happy
Not happy! Checked receipt when I got home and had been overcharged on 3 items. Rang the store who said I had to return the goods so they could rescan them. They admitted they were at fault as hadn’t scanned their store card. This is not convenient for me so I lose out. 😠
October 3, 2024
Unprompted review
Reply from Naylors - Nantwich
We understand your frustration with being overcharged. We strive to provide accurate pricing and apologise for the inconvenience this caused.
We appreciate you bringing this to our attention and will work to ensure similar situations are avoided in the future.
Your query has been raised with the store for a resolution to be discussed with you.
Great service, Nice Aigle wellies.
Great service. Went for wellies, found great quality goods and v good prices, I’d been researching online. Very pleased with my visit. Opportunity to try on. Then found loads of other things I needed in the sale too.
September 15, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent visit to our Nantwich store. We are pleased to hear that you found a great pair of wellies and other items in our current sale. We hope to see you in store again in the future.
Jo was amazing made lots of suggestions…
Jo was amazing made lots of suggestions and really helped me picking my perfect pair of riding boots.
September 14, 2024
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that Jo was able to assist you in selecting your perfect boots. We aim to provide the highest level of customer service at all times.
Thank you for your review and we hope to see you in store again soon.
Superb as always!
September 7, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave such a lovely review. Here at Naylors we strive to provide customers the best service.
We do hope we can be of service in the future.
Zara is very helpful and respectful…
Zara is very helpful and respectful and helpful to show me the right equipment and will call again thank you
September 10, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for your kind words, its great to hear that Zara was very helpful and respectful upon your visit to the Nantwich store.
We hope to see you in store again soon.
Had a great experience today
Had a great experience today. I was served by Zara who helped me fine the right pair of boots to fit me and went above and beyond
September 9, 2024
Unprompted review
Reply from Naylors - Nantwich
Great to hear you had such a great experience within our Nantwich store. We are dedicated to providing the best customer service, which Zara has shown in assisting you find the right pair of boots for you. We do hope to see you in store again soon.
Very kind and helpful staff
Very kind and helpful staff. Great offers. Will be back again!
August 25, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review following your visit to Nantwich, the staff are a credit to the business and we are pleased you have had a great experience within our store. We do hope to see you again in the future.
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