Brilliant customer service!!! I am very picky with boots and an awkward size and Kayleigh and saffron did an amazing job at finding me the perfect boots and I must have tried on almost ten pairs and s... See more
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Best hat fitting experience I’ve ever had! The staff were all lovely and took their time to make sure that they found a hat that fit perfectly. I’m black and have a lot of hair and a big head, whic... See more
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Our local Naylor’s is located in Tarporley/ Nantwich- when we attend it’s an absolute delight when Joanna is working. ( Saturday ) not only is she knowledgeable in any questions asked but nothing is t... See more
Company replied
Phoebe was helpful, attentive, and very knowledgeable about hats, boots, and chaps. She was lovely-natured and made the whole experience stress-free. Her friendly approach and expertise were greatly a... See more
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Company details
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
462 reviews
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Staff were so helpful around the store
Staff were so helpful around the store. Very knowledgeable and could help us find the products best for our horse.
June 27, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Saffron was extremely helpful and any…
Saffron was extremely helpful and any task that was asked ie getting different ridding boots was completed in a friendly, professional manner.
June 25, 2026
Unprompted review
Reply from Naylors - Nantwich
We always strive to provide excellent customer service and it is satisfying to hear that this was the case on your visit to our Nantwich store.
Thank you for your kind words about Saffron, these will be passed on, and we hope to see you in store again soon.
Great hat fitting experience
Best hat fitting experience I’ve ever had! The staff were all lovely and took their time to make sure that they found a hat that fit perfectly. I’m black and have a lot of hair and a big head, which has made it difficult for other shops to fit me in the past but this was not a problem at Naylors Nantwich.
I had also used the click and collect service to pick up some other items which was great!
June 13, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to share your experience with us after visiting our Nantwich store. We are so pleased to hear that the staff were able to assist you in providing a great hat fitting experience for you. We always strive to ensure our customers receive the best customer care and it is amazing to know this has been the case. We look forward to seeing you in store again soon!
I was really impressed with Kayleigh…
I was really impressed with Kayleigh when I went in for some new boots. She went out of her way to show me what would suit my needs. She was very patient and spent the time with me to ensure I got a correct fit. We found all the Staff to be friendly, knowledgeable and approachable. This kind of service is rare and we would definitely recommend this store for all your equine needs
June 4, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to share your recent experience at our Nantwich store. It is great to hear that Kayleigh went out of her way to assist you in finding new boots. Your feedback is important to us and we really appreciate you taking the time to share this. We do hope that we can continue to be of service and look forward to seeing you in store again soon.
Phoebe was brilliant!
Phoebe was helpful, attentive, and very knowledgeable about hats, boots, and chaps. She was lovely-natured and made the whole experience stress-free. Her friendly approach and expertise were greatly appreciated, and she made shopping a pleasure.
May 31, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for your kind works regarding your recent visit to our Nantwich store.
We do always strive to provide excellent customer service and we are thrilled to hear that Phoebe was able to to pass on her knowledge in a helpful and friendly manner.
Your feedback will be passed on and is greatly appreciated.
Brilliant customer service!!
Brilliant customer service!!! I am very picky with boots and an awkward size and Kayleigh and saffron did an amazing job at finding me the perfect boots and I must have tried on almost ten pairs and some of them fit but l didn’t like the style so after trying on many pairs both saffron and Kayleigh found me my dream boots that fit perfectly. Really happy with my new boots and the brilliant customer service 💗
May 28, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you so much for your kind words we really do appreciate them.
We always aim to provide excellent service and it is great to know that Saffron and Kayleigh were able to assist you with finding the perfect boots on your visit to our Nantwich store.
We hope to see you back in store soon.
Joanna / Tarporley Naylors
Our local Naylor’s is located in Tarporley/ Nantwich- when we attend it’s an absolute delight when Joanna is working. ( Saturday ) not only is she knowledgeable in any questions asked but nothing is too much trouble, not to mention a friendly and warm manner.
May 23, 2026
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear you had such a delightful experience with Joanna, following your visit to Nantwich Store. It's wonderful to know our team's knowledge and friendly manner made your visit enjoyable. Thank you for sharing your positive feedback.
Nantwich- Absolutely fantastic service from…
Absolutely fantastic service from Joanna. We came in to buy a riding helmet and back protector for my daughter and the experience was exceptional from start to finish.
Joanna took the time to give honest advice, guidance and support, making sure everything fitted properly and that we understood the options available. Her knowledge, patience and attention to detail were brilliant, but what really stood out was the genuine rapport and customer care she showed throughout.
It’s rare to come across customer service this good these days — professional, friendly and completely focused on making sure we left happy and confident in our purchase. A real credit to the business. Thank you Joanna!
May 17, 2026
Unprompted review
Reply from Naylors - Nantwich
We are so pleased to hear about your exceptional experience with Joanna at our Nantwich store . It is wonderful to know that our team provided such helpful advice and support, ensuring you felt confident with your purchase. We truly appreciate your kind words and hope that Naylors can be of assistance again in the future.
Joanna was a brilliant help fitting my…
Joanna was a brilliant help fitting my niece for a helmet & with finding everything pink + glittery
May 16, 2026
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear Joanna, provided such wonderful assistance in finding a helmet suitable for your niece, I am sure she will enjoy many rides in her new helmet. We appreciate you sharing this positive feedback.
Kayliegh was fantastic
Kayliegh was fantastic! Extremely helpful and explained everything, the mechanical horse was better than any other we tried. Will definitely come back and recommend 100% ☺️
May 10, 2026
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you had such a positive experience! We appreciate your kind words about the assistance you received from Kayleigh and that you enjoyed the mechanical horse. We look forward to your return and recommendation.
Kind Regards
Naylors Customer Care
Joanna is a great asset to Naylors
Joanna is a great asset to Naylors. I’m not a rider so I know very little about equestrian gear, so I very much value Joanna’s expertise dealing with my little girl. She is knowledgeable, and great with dealing with kids. Second time with her helping us out. Great! Thank you
May 9, 2026
Unprompted review
Reply from Naylors - Nantwich
We really appreciate your positive feedback regarding your recent visit to our Nantwich store and the valuable help and support that Joanna has provided during your visits. I am sure Joanna and the rest of the Nantwich team will be happy to support on any future visits, we hope to see you and your daughter again in the future.
Thanks for taking the time to leave a review.
Kind Regards
Naylors Customer Care.
This was so helpful for my riding
This was so helpful for my riding. I would recommend it anyone. Saffron was brilliant so friendly and explained really clearly what to do. She gave some great tips and advice. I will definitely be booking another session soon
April 18, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for leaving your review about your recent horse simulator session at our Nantwich store. We're pleased to hear that you enjoyed the session with Saffron and that you found her tips and advice to be useful. We look forward to seeing you in store for another session soon.
My wife was looking for a riding hat…
My wife was looking for a riding hat after starting again in horse riding.we dealt with a lady called sheridam who was very good and was very patirnt.would mot hesitate to shop here again and i would thoroughly recommend the store.she is a great asset to your store
March 29, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for your kind words regarding your recent visit to our Nantwich store.
We always aim to provide excellent customer service and are thrilled to hear that Sheridan was able to assist in finding the perfect riding hat for your wife.
We hope to see you in store again soon.
Customer Service Outstanding
I visited the store today with my Daughter. She was looking for some new riding boots. Ella was very helpful bringing out multiple boots for my daughter to try as she is between sizes right now. Joanna was also very knowledgeable and helped us to find the perfect boots, ones which we probably wouldn’t have considered ourselves. Joanna really couldn’t do enough for us. What a customer service experience we had.
March 7, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for your 5 star review and positive feedback on your experience within our Nantwich store. We aim to provide excellent customer care at all times and we are happy that Joanna has assisted you in finding suitable fitting boots with her extensive knowledge of our products and excellent customer care skills. We do hope that you will visit Joanna and the team again. We appreciate you taking the time to leave a review.
Love shopping at this store in…
Love shopping at this store in Nantwich.
Staff are really happy to assist you from fitting you for a chest protector to boots.
The sales are great and I love the ‘You pay today prices’. The extra 15% of is a bonus when you go to the till.
Thank you ladies.👌
December 22, 2025
Reply from Naylors - Nantwich
We're happy to hear you love shopping with us in Nantwich. It's great to know our team is helpful and that you appreciate our sales and pricing. Thank you for your positive feedback and we hope to see you in store again soon.
Sheridan was so helpful when we…
Sheridan was so helpful when we visited, I used the mechanical horse which was great. The store was well stocked and really nicely laid out. Definitely worth a visit, lots and lots of products and clothing. Sheridan’s colleague was also very friendly and helpful (sorry I didn’t get his name). Thank you for a great afternoon 👍
February 21, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave your review regarding your recent visit to our Nantwich store. It is great to hear that you enjoyed the horse simulator session with Sheridan and that the other staff were also friendly and helpful to you. We do hope to see you in store again.
A great store with everything we…
A great store with everything we needed! Steve was so helpful and knowledgeable which meant we were able to buy the correct things for our needs. Will be back!
February 18, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It's great to hear that Steve was able to help and provide knowledge to help you buy the correct items. We hope to see you in store again soon.
Super service with a smile from joanna…
Super service with a smile from joanna and ella.
February 14, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave your review about your recent experience at our Nantwich store. It's great to know that Joanna and Ella were able to provide a super service for you and hope to see you in store again soon.
Jayne at Naylor's helped us find the perfect body protector
Jayne at Naylor's helped us find the perfect body protector for our 9 year old. Experience shone through - and she was just lovely. We then bought a few riding clothes in the sale (great prices).
Well worth the 45 min drive from home and we will be back!
Oooh and they do a Blue Light discount!
January 31, 2026
Unprompted review
Reply from Naylors - Nantwich
We appreciate you taking the time to leave your review regarding your recent visit to our Nantwich store. We're pleased to hear that Jayne was able to help you with finding a body protector for your 9 year old. Thank you for the review and we do hope to see you all again in the future.
Fantastic Hat fitting
Lovely store with a big selection. Came for a hat fitting and Joanna was so helpful and thorough. Came away with the perfect hat. Very happy and will definitely recommend to others.
January 31, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent visit to our Nantwich store. It is great to hear that Joanna was able to assist you in finding and fitting a hat suitable for you. We do hope to see you in store again soon.
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