We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat. We were served by Joanna. She fitted the hat, showed her how to adjust it and also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A huge thank you to Joanna, who was very thorough in fitting my 9 year old with riding boots and a riding hat for me. Very knowledgeable and would highly recommend Naylors for riding gear.
Company replied
Visited today after a break from riding for all new kit. Store is well stocked, clean and tidy with pretty much anything you might need. Jo was incredibly helpful and knowledgeable, even fitting my ne... See more
Company replied
Brilliant customer service!!! I am very picky with boots and an awkward size and Kayleigh and saffron did an amazing job at finding me the perfect boots and I must have tried on almost ten pairs and s... See more
Company replied
Company details
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I absolutely love this store, top customer service, the staff are so friendly, professional and knowledgeable.
Just popped in today and Saffron was the member of staff that served me today, just so lovely & friendly!
Can’t recommend highly enough 😊
October 30, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking your time to leave such a lovely review.
We always strive to provide excellent customer service so its great to hear how professional and knowledgeable the staff are when visiting the store.
We hope to see you again soon.
Really nice and friendly very helpful…
Really nice and friendly very helpful when finding sizes for excersise sheets
October 27, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that our Nantwich store were able to assist you with finding an exercise sheet. Thank you for taking the time to leave your review, we hope to see you in store again soon.
Helpful Staff make shopping a joy.
We went to the Naylors Nantwich store, Joanne went above & beyond to help my daughter (13yrs)with her riding hat fitting. She showed us a few hats, with patience & understanding. She even got her talking which my daughter struggles with when we are shopping. I bought lots because she was so helpful. She is a credit to the store.
October 25, 2025
Unprompted review
Reply from Naylors - Nantwich
We are delighted to hear that Joanne was able to go above and beyond during your daughter's hat fitting. We always strive to provide excellent customer service and are pleased that this was the case on your visit
We hope that your daughter enjoys using her new hat and that we see you both in store again soon.
Really helpful staff
Really helpful staff, they were knowledgeable and kind, my daughter loves this place and I would recommend, certainly be back. The stuff they have is very good quality and prices are good. Thanks Lucy for helping my daughter get fitted for her riding class, she is made up!
October 25, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are thrilled to hear that Lucy was able to assist you with equipment for your daughter's riding class.
We hope to see you both in store again soon.
Great shop with a great team working there
Really helpful and friendly staff, especially a lady called Sharon
October 23, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review.
Its great to hear that Sharon and the rest of the team have been helpful and friendly.
We hope to see you in store again soon.
The customer service was great kind…
The customer service was great kind people
October 18, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a five star review.
We are glad to hear that our colleagues at our Nantwich store provided great customer service and we hope to see you in store again soon.
Naylors nantwich Joanne
I'm just writing a review to say thank you to Joanna who guided and helped us find the most appropriate and safe equipment for my Daughter Alena starting riding.
We are so thankful for all your help and advise. Hope to see you again.
Laura
October 5, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It is great to hear that Joanna was able to assist you in finding safety equipment for your daughter. We do hope to see you both in store again soon.
Fab store with lots of choice
Fab store with lots of choice! Joanna was really kind and helpful when we visited to spend my daughters birthday money 😊
October 4, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for leaving such a lovely review.
We appreciate your kind words about our team's helpfulness, and we're glad you found everything you wanted. We hope to see you in store again soon.
My experience
Had a lovely experience at Naylors today, had lots of help with a worker called Abbi , who was really lovely and helpful with our shop , would highly recommend
October 4, 2025
Unprompted review
Reply from Naylors - Nantwich
Its great to hear you had a lovely experience at our store and Abbi was able to help.
Thank you for taking the time to leave a lovely review.
We hope to see you again in store soon.
Customer service par excellence!
My experience today was made great by the wonderful service I received from Jayne. I was searching for some boots and her knowledge and patience allowed me to make an informed choice! Thank you so much x
September 28, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are thrilled to hear that Jayne was able to provide you with excellent service during your visit to our Nantwich store. Our colleagues are always happy to share their knowledge and experience.
We look forward to seeing you in store again in the near future.
Naylors - Nantwich
The lady who helped me today at the Nantwich shop is called Issy, she was really helpful, and kind and friendly also
Thankyou Issy, you’re a star
September 14, 2025
Unprompted review
Reply from Naylors - Nantwich
We are happy to hear that Issy was helpful and friendly. We always aim for our customers to have a positive experience and we are pleased that this was the case during your visit.
We appreciate you taking the time to leave us a review and hope to be able to assist you again in the future.
Excellent service today
Excellent service today - hats, body protector and boots! Lots of help and guidance with measuring etc from Zara
September 13, 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that Zara was able to assist you with hats, body protectors and boots during your visit to our Nantwich store.
We do always strive to provide excellent service and share our knowledge with our customers.
We hope to see you in store again soon.
Abbie was beyond amazing
Abbie was beyond amazing, very helpful with sizing up boots and helping with us daughters … will be back to see her for more advice soon :)
September 13, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are pleased to hear that Abbie was very helpful in assisting with your boots. and we look forward to seeing you in store again soon.
✨ Feedback for Nantwich Store ✨
✨ Feedback for Nantwich Store ✨
I just wanted to say how lovely Lucy and Jo were in your Nantwich store yesterday. Their knowledge, time, and patience were outstanding. They let my little boy take pictures, helped him set up the toys he was buying, and gave him such a wonderful experience.
Their customer service was second to none, and it really made our visit special. Thank you for having such fantastic team members who go above and beyond!
August 30, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear about the wonderful experience your little boy had at our store. We appreciate you acknowledging the team members who made your visit special with their knowledge, patience, and outstanding service. Thank you for your positive feedback! We hope to see you both instore again
It was my first visit to Naylor's and…
It was my first visit to Naylor's and was surprised at the range of items to choose from. Staff were very friendly and helpful. Found and purchased what I had intended plus other items. I enjoyed my visit. Assistant Jo, who helped with the riding boots, was attentive and friendly without being pushy.
September 2, 2025
Unprompted review
Reply from Naylors - Nantwich
We're glad you enjoyed your first visit to Nantwich , hopefully the first of many. It's wonderful to know Jo was helpful and attentive and we are super pleased to hear you are pleased with the selection of products available to you. Thank you for taking the time to review your experience and we do hope to see you again in the future.
Found everything I was looking for and…
Found everything I was looking for and was helped by staff to do so. Great choice of lots of different brands in all sizes for everyone.
Staff are very helpful and friendly will definitely shop here again.
August 24, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you found everything within our Nantwich store, you were looking for and that our staff were helpful. We appreciate your feedback on our selection and sizes, and we're glad you enjoyed your shopping experience. We hope to see you in store again soon.
The staff were lovely and welcoming☺️
August 27, 2025
Unprompted review
Reply from Naylors - Nantwich
We're glad you found our staff lovely and welcoming. Thank you for your positive feedback regarding your visit to Nantwich. We hope to see you again in the future.
We visited Naylors yesterday for…
We visited Naylors yesterday for various items including new boots, the service was fantastic, the staff were so helpful, and we got what we wanted! Thankyou
August 16, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you had a fantastic experience during your visit to our Nantwich store.
We appreciate your kind words about our team's helpfulness, and we're glad you found everything you wanted. We hope to see you in store again soon.
So helpful…
Went in this morning with my toddler and baby so had my hands very full! Nothing was too much trouble for anyone, in particular Joanna. Excellent range of products and a lovely store to shop in.
August 9, 2025
Unprompted review
Reply from Naylors - Nantwich
We are glad to hear that Joanna was able to help you whilst visiting the store with your hands full. Thank you for taking the time to leave a lovely review. We hope to see you again in store soon.
Jayne was so patient and helpful
Jayne was so patient and helpful, she was very cheerful and didn’t grumble when we had a work related call to take inbetween trying on boots ! Exceedingly fabulous customer service from all the team but especially Jayne .
July 30, 2025
Unprompted review
Reply from Naylors - Nantwich
We appreciate you taking the time to leave a review about your recent visit to our Nantwich store. It is great to hear that Jayne was able to assist you in trying on a selection of boots and we do hope to see you in store again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.