Went into the Nantwich store today and had lovely customer service from Jamie and offered to help load our feed and bedding into the car! Always feel welcome at Naylors! Thank you
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It was another successful shopping trip to Naylors, thanks to the expert help from Joanna. She kindly helped refit the body protector that I bought my daughter on a previous visit and we came away wit... See more
Company replied
We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat. We were served by Joanna. She fitted the hat, showed her how to adjust it and also... See more
Company replied
We keep coming back to Naylors Nantwich, good range and competitive prices. Joanna helped us with a hat fitting, she gave us lots of good advice and showed my daughter how it should fit and why. Was v... See more
Company replied
Company details
- Equestrian Store
- also in
- Clothing Store
- Horseback Riding Service
- Outdoor Clothing and Equipment Shop
- Pet Store
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
486 reviews
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A great store with everything we…
A great store with everything we needed! Steve was so helpful and knowledgeable which meant we were able to buy the correct things for our needs. Will be back!
February 18, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It's great to hear that Steve was able to help and provide knowledge to help you buy the correct items. We hope to see you in store again soon.
Super service with a smile from joanna…
Super service with a smile from joanna and ella.
February 14, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave your review about your recent experience at our Nantwich store. It's great to know that Joanna and Ella were able to provide a super service for you and hope to see you in store again soon.
Jayne at Naylor's helped us find the perfect body protector
Jayne at Naylor's helped us find the perfect body protector for our 9 year old. Experience shone through - and she was just lovely. We then bought a few riding clothes in the sale (great prices).
Well worth the 45 min drive from home and we will be back!
Oooh and they do a Blue Light discount!
January 31, 2026
Unprompted review
Reply from Naylors - Nantwich
We appreciate you taking the time to leave your review regarding your recent visit to our Nantwich store. We're pleased to hear that Jayne was able to help you with finding a body protector for your 9 year old. Thank you for the review and we do hope to see you all again in the future.
Fantastic Hat fitting
Lovely store with a big selection. Came for a hat fitting and Joanna was so helpful and thorough. Came away with the perfect hat. Very happy and will definitely recommend to others.
January 31, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent visit to our Nantwich store. It is great to hear that Joanna was able to assist you in finding and fitting a hat suitable for you. We do hope to see you in store again soon.
Took my daughter to be fitted for her…
Took my daughter to be fitted for her horse riding hat Jayne was amazing really helpful and gave so much advice will definitely be returning for all our horse riding equipment we drove a hour to get here but so worth it for the customer service and help we recieved thanks so much Jayne
January 18, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for leaving such a fantastic review for Jayne at our Nantwich Branch. We are really pleased to hear of your positive experience whilst visiting to have your daughters hat fitting. Our teams work hard to provide all customers with the help and advise they need by sharing their extensive knowledge of products and experiences. We are happy to hear that although Nantwich is an hour drive you are more than happy to make the journey in the future for the customer service you received in store. We hope to see you in store again soon.
Jayne and Steve were so helpful today
Jayne and Steve were so helpful today, helping to entertain my toddler whilst I shopped and gave amazing advice regarding a suspected allergy in my horse. Love coming here! Thanks as always, fabulous customer service x
January 12, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you taking the time to leave your review about your recent visit to our Nantwich store. It is great to hear that Jayne and Steve were helpful with your shopping experience. We do hope to see you in store again soon.
Always excellent!
As regular customers of Naylors Nantwich, I wanted to commend the team on how helpful and welcoming they always are. Always receive a very high standard of customer service from any of the team we deal with, but a special mention to Zara, who is brilliant with my autistic daughter- she always leaves the store happy and smiling after speaking to Zara. This is one of the many reasons I choose to shop here rather than other local equestrian stores. Keep up the excellent work!
January 7, 2026
Unprompted review
Reply from Naylors - Nantwich
We are pleased to hear that you consistently receive excellent customer service at our store.
We appreciate your kind words regarding the team's helpfulness and welcoming attitude. It's wonderful to know your daughter enjoys her interactions with our staff.
Thank you for your positive feedback, we hope to see you in store again soon.
Quick delivery
Quick delivery
Cheaper than the own brand website
Staff help and nice
December 29, 2025
Reply from Naylors - Nantwich
We are happy to hear that you received quick delivery.
We appreciate your kind words about our staff and their assistance.
We hope we can be of assistance in the future.
Friendly and thoughtful staff
Had a lovely shopping experience this afternoon thanks to a member of staff called Saffron. She was knowledgeable, friendly and helpful, both myself and my mum enjoyed chatting with her as we browsed around the store. You have some great products in store and a really good variety! Thank you Naylors and thank you Saffron!
January 3, 2026
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It's great to hear that Saffron was able to assist you whilst you and your mum browsed the store. We do hope that we can be of service again in the future.
Excellent service from Saffron
Excellent service from Saffron who offered suggestions for a birthday present within the budget I had.
December 13, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave your review about your recent visit to our Nantwich store. It is great to hear that Saffron was able to assist you in finding a birthday present within your budget. We do the recipient enjoys their gift and that we can be of help again soon.
Great service …
Angie was very helpful in selecting boots and was very nice
November 21, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave your review. It is great to hear that Angie was able to assist you in selecting boots. We do hope to see you in our Nantwich store again soon.
Impressive service
To be honest: I hadn't planned on actually buying anything at Naylors' during my first ever visit to one of their outlets last Sunday. Arriving only at 3pm I also didn't expect friendly and engaged advisors, not only because of the time but also because one rarely comes across any of those. But I met Jo L and it was due to her calm, knowledgeable guidance that I found attire I could not leave the shop without and ended up spending just shy of £500. There was no pushing into buying things, just patient sizing and trying on of body protectors and boots, friendly chats and knowledgeable advice. I now have both items perfectly fitting to me and left the shop really impressed and in good spirits (well before 4pm, may I say)
well done Naylors, well done Jo
November 2, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave such a detailed and glowing review for our Nantwich team, especially Jo. We’re thrilled to hear that your experience was so positive from the customer service you received to the fitting of your items by our fantastic in-store team. It’s always our goal to ensure every customer leaves impressed, and we’re delighted that we achieved that during your visit. We truly appreciate your support and hope Naylors can assist you again in the future.
Rug missing a leg strap, i was told I couldn’t return it to store.
The rug was missing a leg strap so I drove to the Nantwich store hoping to exchange it. Only to be told by staff they wouldn’t accept it. Even though I had all the packaging, paperwork and the box it came in.
I needed a rug that day so drove home to post it back to Naylors. I then went to Hope Valley and bought a replacement there. They were much more helpful. I won’t be buying from Naylors in future.
Edit 03/11/25
Thanks for your reply Naylors, you have sent me no details of who and where I need to reply to you??? Try adding a contact email, phone number and a name. As it would be most helpful. Thank you.?
October 26, 2025
Reply from Naylors - Nantwich
I am sorry to hear you have received a rug with only one leg strap, So that I can look into this further for you I have requested further information, which is requested through Trustpilot and you will have received an email requesting this information- please contact us on customercare@naylors.com or 01706507555 providing your order number/billing name and billing postcode we will be more than happy to look into this further with you.
Excellent customer service from Joanna
Visited the store today with my sister and daughter. Joanna was extremely helpful, nothing was too much trouble and she offered lots of advice and guidance around the items were looking for. I have visited the store on numerous occasions and Joanna has shone out with her customer service. Going that extra mile to help us with our queries and purchases.
November 1, 2025
Unprompted review
Reply from Naylors - Nantwich
We're delighted to hear that Joanna provided such outstanding service during your visit, it's wonderful to know she made such a positive impression and consistently goes the extra mile to support our customers. Your continued visits and feedback mean a lot to us, and we’ll be sure to pass your comments on to Joanna and the team. We look forward to welcoming you, your sister, and daughter back again soon!
Joanna is an absolute credit to Naylors…
Joanna is an absolute credit to Naylors in Nantwich. Nothing is ever too much trouble and her experience, expertise, and advice has been incredibly helpful. Joanna always makes a fuss of my two children when shopping, which makes the whole shopping experience so much easier! Thank you Joanna for your excellent customer service and I look forward to my next trip to Naylors!
October 11, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you so much for this lovely review! We’re thrilled to hear how helpful Joanna has been, she really is a star and we’re lucky to have her at Naylors Nantwich. It’s great to know her advice and support have made a difference, and we especially love that she makes shopping easier (and more fun!) for you and your little ones. We’ll make sure she sees your kind words. Looking forward to welcoming you back soon!
Great customer service
I absolutely love this store, top customer service, the staff are so friendly, professional and knowledgeable.
Just popped in today and Saffron was the member of staff that served me today, just so lovely & friendly!
Can’t recommend highly enough 😊
October 30, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking your time to leave such a lovely review.
We always strive to provide excellent customer service so its great to hear how professional and knowledgeable the staff are when visiting the store.
We hope to see you again soon.
Really nice and friendly very helpful…
Really nice and friendly very helpful when finding sizes for excersise sheets
October 27, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that our Nantwich store were able to assist you with finding an exercise sheet. Thank you for taking the time to leave your review, we hope to see you in store again soon.
Helpful Staff make shopping a joy.
We went to the Naylors Nantwich store, Joanne went above & beyond to help my daughter (13yrs)with her riding hat fitting. She showed us a few hats, with patience & understanding. She even got her talking which my daughter struggles with when we are shopping. I bought lots because she was so helpful. She is a credit to the store.
October 25, 2025
Unprompted review
Reply from Naylors - Nantwich
We are delighted to hear that Joanne was able to go above and beyond during your daughter's hat fitting. We always strive to provide excellent customer service and are pleased that this was the case on your visit
We hope that your daughter enjoys using her new hat and that we see you both in store again soon.
Really helpful staff
Really helpful staff, they were knowledgeable and kind, my daughter loves this place and I would recommend, certainly be back. The stuff they have is very good quality and prices are good. Thanks Lucy for helping my daughter get fitted for her riding class, she is made up!
October 25, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are thrilled to hear that Lucy was able to assist you with equipment for your daughter's riding class.
We hope to see you both in store again soon.
Great shop with a great team working there
Really helpful and friendly staff, especially a lady called Sharon
October 23, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review.
Its great to hear that Sharon and the rest of the team have been helpful and friendly.
We hope to see you in store again soon.
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