Went into the Nantwich store today and had lovely customer service from Jamie and offered to help load our feed and bedding into the car! Always feel welcome at Naylors! Thank you
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It was another successful shopping trip to Naylors, thanks to the expert help from Joanna. She kindly helped refit the body protector that I bought my daughter on a previous visit and we came away wit... See more
Company replied
We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat. We were served by Joanna. She fitted the hat, showed her how to adjust it and also... See more
Company replied
We keep coming back to Naylors Nantwich, good range and competitive prices. Joanna helped us with a hat fitting, she gave us lots of good advice and showed my daughter how it should fit and why. Was v... See more
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Company details
- Equestrian Store
- also in
- Clothing Store
- Horseback Riding Service
- Outdoor Clothing and Equipment Shop
- Pet Store
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
486 reviews
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The customer service was great kind…
The customer service was great kind people
October 18, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a five star review.
We are glad to hear that our colleagues at our Nantwich store provided great customer service and we hope to see you in store again soon.
Naylors nantwich Joanne
I'm just writing a review to say thank you to Joanna who guided and helped us find the most appropriate and safe equipment for my Daughter Alena starting riding.
We are so thankful for all your help and advise. Hope to see you again.
Laura
October 5, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It is great to hear that Joanna was able to assist you in finding safety equipment for your daughter. We do hope to see you both in store again soon.
Fab store with lots of choice
Fab store with lots of choice! Joanna was really kind and helpful when we visited to spend my daughters birthday money 😊
October 4, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for leaving such a lovely review.
We appreciate your kind words about our team's helpfulness, and we're glad you found everything you wanted. We hope to see you in store again soon.
My experience
Had a lovely experience at Naylors today, had lots of help with a worker called Abbi , who was really lovely and helpful with our shop , would highly recommend
October 4, 2025
Unprompted review
Reply from Naylors - Nantwich
Its great to hear you had a lovely experience at our store and Abbi was able to help.
Thank you for taking the time to leave a lovely review.
We hope to see you again in store soon.
Customer service par excellence!
My experience today was made great by the wonderful service I received from Jayne. I was searching for some boots and her knowledge and patience allowed me to make an informed choice! Thank you so much x
September 28, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are thrilled to hear that Jayne was able to provide you with excellent service during your visit to our Nantwich store. Our colleagues are always happy to share their knowledge and experience.
We look forward to seeing you in store again in the near future.
Naylors - Nantwich
The lady who helped me today at the Nantwich shop is called Issy, she was really helpful, and kind and friendly also
Thankyou Issy, you’re a star
September 14, 2025
Unprompted review
Reply from Naylors - Nantwich
We are happy to hear that Issy was helpful and friendly. We always aim for our customers to have a positive experience and we are pleased that this was the case during your visit.
We appreciate you taking the time to leave us a review and hope to be able to assist you again in the future.
Excellent service today
Excellent service today - hats, body protector and boots! Lots of help and guidance with measuring etc from Zara
September 13, 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that Zara was able to assist you with hats, body protectors and boots during your visit to our Nantwich store.
We do always strive to provide excellent service and share our knowledge with our customers.
We hope to see you in store again soon.
Abbie was beyond amazing
Abbie was beyond amazing, very helpful with sizing up boots and helping with us daughters … will be back to see her for more advice soon :)
September 13, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us such a lovely review.
We are pleased to hear that Abbie was very helpful in assisting with your boots. and we look forward to seeing you in store again soon.
✨ Feedback for Nantwich Store ✨
✨ Feedback for Nantwich Store ✨
I just wanted to say how lovely Lucy and Jo were in your Nantwich store yesterday. Their knowledge, time, and patience were outstanding. They let my little boy take pictures, helped him set up the toys he was buying, and gave him such a wonderful experience.
Their customer service was second to none, and it really made our visit special. Thank you for having such fantastic team members who go above and beyond!
August 30, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear about the wonderful experience your little boy had at our store. We appreciate you acknowledging the team members who made your visit special with their knowledge, patience, and outstanding service. Thank you for your positive feedback! We hope to see you both instore again
It was my first visit to Naylor's and…
It was my first visit to Naylor's and was surprised at the range of items to choose from. Staff were very friendly and helpful. Found and purchased what I had intended plus other items. I enjoyed my visit. Assistant Jo, who helped with the riding boots, was attentive and friendly without being pushy.
September 2, 2025
Unprompted review
Reply from Naylors - Nantwich
We're glad you enjoyed your first visit to Nantwich , hopefully the first of many. It's wonderful to know Jo was helpful and attentive and we are super pleased to hear you are pleased with the selection of products available to you. Thank you for taking the time to review your experience and we do hope to see you again in the future.
Found everything I was looking for and…
Found everything I was looking for and was helped by staff to do so. Great choice of lots of different brands in all sizes for everyone.
Staff are very helpful and friendly will definitely shop here again.
August 24, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you found everything within our Nantwich store, you were looking for and that our staff were helpful. We appreciate your feedback on our selection and sizes, and we're glad you enjoyed your shopping experience. We hope to see you in store again soon.
The staff were lovely and welcoming☺️
August 27, 2025
Unprompted review
Reply from Naylors - Nantwich
We're glad you found our staff lovely and welcoming. Thank you for your positive feedback regarding your visit to Nantwich. We hope to see you again in the future.
We visited Naylors yesterday for…
We visited Naylors yesterday for various items including new boots, the service was fantastic, the staff were so helpful, and we got what we wanted! Thankyou
August 16, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you had a fantastic experience during your visit to our Nantwich store.
We appreciate your kind words about our team's helpfulness, and we're glad you found everything you wanted. We hope to see you in store again soon.
So helpful…
Went in this morning with my toddler and baby so had my hands very full! Nothing was too much trouble for anyone, in particular Joanna. Excellent range of products and a lovely store to shop in.
August 9, 2025
Unprompted review
Reply from Naylors - Nantwich
We are glad to hear that Joanna was able to help you whilst visiting the store with your hands full. Thank you for taking the time to leave a lovely review. We hope to see you again in store soon.
Jayne was so patient and helpful
Jayne was so patient and helpful, she was very cheerful and didn’t grumble when we had a work related call to take inbetween trying on boots ! Exceedingly fabulous customer service from all the team but especially Jayne .
July 30, 2025
Unprompted review
Reply from Naylors - Nantwich
We appreciate you taking the time to leave a review about your recent visit to our Nantwich store. It is great to hear that Jayne was able to assist you in trying on a selection of boots and we do hope to see you in store again soon.
We had such a wonderful experience at…
We had such a wonderful experience at Naylors—once again! A huge thank you to Abbi, who was absolutely amazing and incredibly helpful. She assisted us with LOADS of items for my daughter’s horse back in the USA and went above and beyond. Abbi was not only knowledgeable and professional, but also super friendly and approachable.
She made sure we had everything we needed and even suggested additional products that have turned out to be perfect for our horse. This was our second visit to Naylors and definitely won’t be our last!
It was a pleasure meeting all of the lovely ladies in-store. Thank you again, Abbi, for the exceptional service—we’re already looking forward to seeing you all again next year!
July 28, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent experience at our Nantwich store. It is great to hear that Abbi was able to assist you and your daughter in finding all the items needed for your horse. We do hope to see you in store again next year.
Abbi’s great service 👍
Today we were served by Abbi, she was amazing. went in to buy a pair of riding boots and left with 1 pair of riding boots, 1 pair of yard boots, a weatherbeeter coat and a lemieux coat, and lots of treats (a lot more than we needed 😂)
thank you Abbi for all the help ♥️
July 29, 2025
Unprompted review
Reply from Naylors - Nantwich
Thanks for taking the time to leave such a lovely review for Abbi and our Nantwich Store. We are happy to hear you have managed to purchase the riding boots you were wanting along with the additional extras which I am sure will come in handy for you and your horses. We do hope to see you again soon.
Went to get my daughter some new riding…
Went to get my daughter some new riding boots. The lady that served us great. She gave us advice on which boots would fit her best as she has skinny but short legs. We found the perfect boots for her. Great shopping experience.
July 27, 2025
Unprompted review
Reply from Naylors - Nantwich
We're glad to hear you had a great shopping experience and found a suitable pair of riding boots for your daughter. It's wonderful to know the advice provided was helpful in finding the right fit. Thank you for taking the time to leave your review and we do hope to see you in our Nantwich store again soon.
Body protector fitting…
I went in with my 2 children and 1 body protector! Both of them have grown and I wanted to know whether the body protector fitted either of them properly and which child needed a new one.
Jayne was very understanding and helpful. First, she checked the fit on both children. It was too small for my son but fitted my daughter well.
She then went to great lengths to find the right fit for my son, which also had some growing room.
So, I am now confident that both children are well protected when they go to Pony Club camp and do cross country.
Highly recommend
July 12, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a five star review about your recent visit to our Nantwich store.
We are happy that Jayne was able to assist you in fitting the perfect body protectors for both of your children. We hope that they enjoy Pony Club camp.
We look forward to seeing you in store again soon.
Nantwich - Great store and helpful staff
Although a very hot day and despite the nightmare roadworks I finally got to the shop and was greeted warmly by the lady on the till. She asked if I was looking for anything specific and I told her feed and fly masks. She helped me select the correct feed and showed me to the fly masks. I purchased what I needed and was helped to my car with my bales of feed.
The store was very well presented and lovely and cold on a very hot sunny day! I was pleased to hear I could obtain NHS Blue Light discount so saved too!
I will be returning when I need more supplies.
Great store and well presented.
July 11, 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that you enjoyed your recent visit to our Nantwich store. We appreciate you taking the time to leave your review and we are glad the store was able to assist you with your purchases. We look forward to seeing you in store again soon.
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