We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat. We were served by Joanna. She fitted the hat, showed her how to adjust it and also... See more
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A huge thank you to Joanna, who was very thorough in fitting my 9 year old with riding boots and a riding hat for me. Very knowledgeable and would highly recommend Naylors for riding gear.
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Visited today after a break from riding for all new kit. Store is well stocked, clean and tidy with pretty much anything you might need. Jo was incredibly helpful and knowledgeable, even fitting my ne... See more
Company replied
Brilliant customer service!!! I am very picky with boots and an awkward size and Kayleigh and saffron did an amazing job at finding me the perfect boots and I must have tried on almost ten pairs and s... See more
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Company details
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
471 reviews
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Joanna served me today and couldn't…
Joanna served me today and couldn't have been more helpful and friendly as she always is
May 10, 2025
Unprompted review
Reply from Naylors - Nantwich
At Naylors, we strive to provide a high level of customer care, and we are happy to hear that Joanna has been able to assist you on your visit. We do hope you will be back to visit our Nantwich store again soon.
Thank you for taking the time to leave us a review.
Jayne was simply fabulous helping me…
Jayne was simply fabulous helping me with choosing a suitable riding hat and to get the best fit and not simply persuading me to by the most expensive hat. Loved Naylors.
May 5, 2025
Unprompted review
Reply from Naylors - Nantwich
We are pleased that you have been able to find a suitable riding hat to purchase with help and guidance provided by Jayne. Our customers are at the heart of everything we do. We hope to see you in store again soon. Thank you for taking the time to leave a review of your experience within our Nantwich store.
Jayne was incredible
Jayne was incredible! We came in looking for a back protector and were admittedly a little lost. Jayne took the time to find the right fit for me and we ended up with a perfectly fitting back protector and at a lower rate than I expected to pay. Really recommend naylors and thank you Jayne.
May 4, 2025
Unprompted review
Reply from Naylors - Nantwich
All our staff aim to provide an excellent customer experience; we are super pleased to hear that Jayne has been able to provide the support and knowledge to find the body protector most suitable for you. Thank you for reviewing your visit to Nantwich. We do hope that Naylors will be of assistance again in the future.
Second visit to Naylors at Nantwich
Second visit to Naylors at Nantwich, can't praise them enough. Joanne and Kishn are the most helpful and knowledgeable people I have had the pleasure of being served by.
May 3, 2025
Unprompted review
Reply from Naylors - Nantwich
Lovely to have you back in our Nantwich store, super pleased to hear that our knowledgeable staff have provided you with the assistance required whilst shopping with us, we do hope you will be back to store for a third visit soon. Thank you for reviewing your visit.
This store is great
This store is great, we’re really fortunate to have it so close. The staff are lovely, so friendly and helpful. I wouldn’t buy my feed and supplements anywhere else.
April 21, 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that our colleagues at the Nantwich store were friendly and helpful on your visit.
We appreciate all feedback and hope that we can be of assistance again in the future.
Saffron was amazing today
Saffron was amazing today. We were looking for a body protector and we’re struggling to get one to fit properly so she was such a great help and very kind. We got one that was perfect.
April 21, 2025
Unprompted review
Reply from Naylors - Nantwich
We're so glad to hear that you had a positive experience with Saffron. It's wonderful to know that she was able to help you find the perfect body protector. We appreciate your kind words about her helpfulness and kindness.
Great as always at Tarporley Naylors
Great as always at Tarporley Naylors! The staff are so kind and helpful, always smiling. Abbie and Joanne are lovely.
April 19, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review regarding your recent visit to our Nantwich store. It is great to hear of your experience and that Abbie and Joanne were able to assist you.
We hope to see you in store again in the near future.
Excellent service very knowledgeable
Lucy served us and was patient and helpful with my daughter helping us find her the right helmet. Excellent service.
April 19, 2025
Unprompted review
Reply from Naylors - Nantwich
We're so glad to hear about your positive experience! It's wonderful to know that Lucy provided such excellent service, making your visit enjoyable and ensuring your daughter found the perfect helmet. We appreciate you taking the time to share your feedback.
Really Enjoyable experience
Really helpful ladies. Lovely to chat to and super variety of clothing and horse apparel. Couldn’t fault the experience. Thank you.
April 13, 2025
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear you had a positive experience! It's wonderful to know our team was helpful and that you enjoyed the variety of clothing and horse apparel. We appreciate your kind words and hope to see you again soon.
Eveyone so kind and very helpful…
Eveyone so kind and very helpful definitely come back soon
April 14, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking your time to leave a review after your recent visit to our Nantwich store. We aim to provide the best customer service at all times and it's great to hear that you enjoyed your experience. We hope to see you in store again soon.
Fantastic customer service received on…
Fantastic customer service received on 13/4/25 a lady named Kirsten helped my daughter find her first pair of riding boots, she spent nearly 2 hours with us trying on boots and measuring for hats and I feel like she made it a really special shopping experience, she went above and beyond and was extremely knowledgeable, thanks Kirsten
April 13, 2025
Unprompted review
Reply from Naylors - Nantwich
We are so happy to hear about your positive experience. It sounds like Kirsten truly made a difference in helping your daughter find the perfect riding boots. We strive to provide exceptional customer service and it's wonderful to know that Kirsten went above and beyond to make your shopping experience special.
Thank you for taking the time to leave us such a lovely review and we hope to see you in store again soon.
Joanna did a fitting for boots and…
Joanna did a fitting for boots and helmet for my 7 year old daughter. Her skills with Florence were fantastic keeping her on track and offering the right solutions. She had patience and kept a girl witha very short attention span engaged throughout.
April 5, 2025
Unprompted review
Reply from Naylors - Nantwich
We are thrilled to hear about Joanna's positive experience with your daughter Florence. It's wonderful to know that she was able to create a fun and engaging experience for your daughter while providing the right solutions.
We appreciate you taking the time to share your feedback and forward to seeing you in store again soon.
Riding boots -
Bought our daughter riding boots today, Izzy J and her colleagues couldn’t have been more helpful. Thank you for the advice and patience to get the perfect fit!
April 6, 2025
Unprompted review
Reply from Naylors - Nantwich
We're so happy to hear that you had a positive experience with our team! We strive to provide excellent customer service and are thrilled that Izzy J and her colleagues were able to help you find the perfect riding boots for your daughter.
We appreciate your kind words and hope to see you again soon.
Fantastic experience
Fantastic experience. Me and my daughter went to buy our first ever horse riding helmet today and the young woman (I think her name Abbi? who served us was very helpful and nothing was too much trouble for her. I would highly recommend
April 1, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking your time to leave a review after your recent visit to our Nantwich store. Its great to hear the staff were very helpful and were able to assist you purchasing yours and your daughters first riding hat.
We look forward to seeing your again soon.
Joanna and Zara were extremely helpful…
Joanna and Zara were extremely helpful when I was picking out some new riding boots, thank you to both of you!
Also love the store and the way it is laid out, always a fantastic selection of products and good prices and offers.
March 8, 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that Joanne and Zara were able to assist you during your visit to our Nantwich store and we hope you enjoy your new boots.
We appreciate you taking the time to leave a review and look forward to seeing you again soon.
Joanna
Sales assistant Joanna went out of her way to help me choose riding boots with my granddaughter. Very knowledgable and helpful
The shop was well stocked and organised too
Thanks
February 1, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review, its great to hear that Joanna was very knowledgeable and was able to find the suitable boots for your granddaughter.
We hope to see you in store again soon.
Great help on our wellies
Izzy (or maybe Issy, sorry!) was absolutely fantastic in helping us with our new wellies. Thanks for all your help and patience whilst we decided on the best boots for us.
January 26, 2025
Unprompted review
Reply from Naylors - Nantwich
Great to hear you had a memorable visit to our Nantwich store and that Izzy was able to assist you in purchasing some new wellies. We do hope you enjoy the boots and we look forward to seeing you again in the future. Thank you for taking the time to leave a review on your experience.
Joanna was excellent
I visited today to buy some new Wellies, I was served by Joanna and what a lovely experience I had.
She was attentive, pleasant and nothing was too much trouble. he actually made me feeling I was customer of many years.
Thank you and my wellies are excellent
January 4, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to write such a lovely review, we are so happy to hear that Joanna was not only able to help you with finding some new wellies which you love but made you feel valued providing a great experience.
We certainly hope to be of help again soon and look forward to your next visit.
Absolutely brilliant
Absolutely brilliant. Abbi was wonderful with my neurodivergent daughter fitting her for riding hat. So patient and understanding. Made the entire experience so positive. Thank you so much.
December 28, 2024
Unprompted review
Reply from Naylors - Nantwich
We are so happy to hear that Abbi was able to make your daughter's experience so positive. It is wonderful to hear that she was so patient and understanding. We appreciate your kind words and hope to be of help again very soon.
Brilliant
Brilliant, helpful , friendly staff , big thankyou to abbi , who fit me my hat and helped us put our blocks in the car , a bonus point for our nervous dog making a new friend with abbi will definitely be returning 🥰
December 18, 2024
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave us a review.
It is lovely to hear that Abbi was able to assist in fitting your hat and with loading your purchases into your car.
We always enjoy having canine visitors to our stores and it is good to know that your dog also had a positive experience.
We look forward to seeing you in store again soon.
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