Went into the Nantwich store today and had lovely customer service from Jamie and offered to help load our feed and bedding into the car! Always feel welcome at Naylors! Thank you
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See what reviewers are saying
It was another successful shopping trip to Naylors, thanks to the expert help from Joanna. She kindly helped refit the body protector that I bought my daughter on a previous visit and we came away wit... See more
Company replied
We visited the Nantwich store today to look at the possibility of my daughter buying the new le mieux riding hat. We were served by Joanna. She fitted the hat, showed her how to adjust it and also... See more
Company replied
We keep coming back to Naylors Nantwich, good range and competitive prices. Joanna helped us with a hat fitting, she gave us lots of good advice and showed my daughter how it should fit and why. Was v... See more
Company replied
Company details
- Equestrian Store
- also in
- Clothing Store
- Horseback Riding Service
- Outdoor Clothing and Equipment Shop
- Pet Store
About Naylors - Nantwich
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Botterley Court, Nantwich Road, CW6 9GT, Wardle, United Kingdom
- 01829 262677
4.9
Excellent
487 reviews
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Nantwich - Great store and helpful staff
Although a very hot day and despite the nightmare roadworks I finally got to the shop and was greeted warmly by the lady on the till. She asked if I was looking for anything specific and I told her feed and fly masks. She helped me select the correct feed and showed me to the fly masks. I purchased what I needed and was helped to my car with my bales of feed.
The store was very well presented and lovely and cold on a very hot sunny day! I was pleased to hear I could obtain NHS Blue Light discount so saved too!
I will be returning when I need more supplies.
Great store and well presented.
July 11, 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that you enjoyed your recent visit to our Nantwich store. We appreciate you taking the time to leave your review and we are glad the store was able to assist you with your purchases. We look forward to seeing you in store again soon.
Really great service and advice
Kirstin was very helpful when we were choosing a riding hat today. Thanks for being so patient, for all your advice and for sharing tips and knowledge with us. Lovely store with easy parking too.
July 6, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave a review about your recent visit to our Nantwich store. It is great to hear that Kirstin was able to assist you in finding the best suited riding hat and shared all knowledge and tips with you. We do hope to see you in store again soon.
Amazing service from Jo
We were served today by Jo and she could not have been more helpful. She was so engaging and patient with my Granddaughter when fitting her for her first riding hat and boots. She really did make it a special experience. Thank you
July 5, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you and your granddaughter enjoyed your visit to our Nantwich store and that Jo was able to help in finding boots and a hat for your granddaughter. We appreciate you taking the time to leave your review and do hope to see you both in store again soon.
Super amazing staff
Super amazing staff . Met by Jane who is amazingly helpful today . Would highly recommend everyone there . Great visit as usual xx
July 4, 2025
Unprompted review
Reply from Naylors - Nantwich
It is great to hear that you had an amazing experience with Jane at our Nantwich store. Thank you for taking the time to leave your review and we look forward to seeing you in store again.
Saffron was fantastic
Saffron was fantastic, thank you so much! Highly recommended 😍
July 3, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you had a fantastic experience with saffron! Thank you so much for your recommendation; we appreciate it and hope to see you again soon.
We were looking for a body protector…
We were looking for a body protector and one of the workers saffron was very helpful with honest advice.
June 29, 2025
Unprompted review
Reply from Naylors - Nantwich
We are pleased to hear that Saffron has been able to assist you with your body protector journey providing valuable and honest advice. Thank you for leaving a review for our Nantwich store.
Jayne and saffron
I visited the store today and two ladies
One Jayne was amazing she took me to a supplement that has changed my horses life in mobility couldn’t thank her enough
And second was a lady called saffron, she helped me with a fly rug listened to all needs and found me the perfect one also was not sure on size. I explained my horses height and breed and she found the size. I took it and fits perfectly
I could not be more happy on my visit these two girls are a credit to the company see you again very soon and every time I need something this is the place I will go too
Thank you again ladies
June 29, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for taking the time to leave such a fantastic review for Jayne and Saffron following your visit to our Nantwich store. We are super pleased that their experience and knowledge have been invaluable to you in purchasing the required items for your horse's needs.
Our staff continuously work hard to provide the very best service and the wealth of knowledge they share with customers to enhance their shopping experience.
We are super pleased to hear you will be returning to us in the future and look forward to seeing you again.
Joanna has always been the most helpful…
Joanna has always been the most helpful person I have ever come across in customer service. I am in naylors often and she is always happy to help with whatever you’re looking for or even at the till 😁
June 28, 2025
Unprompted review
Reply from Naylors - Nantwich
What a lovely review for Joanna following your recent and previous visits to Naylors Nantwich, we strive to provide excellent customer care to all our customers, and we are super pleased to hear such fantastic words about your experience especially.
We look forward to seeing you again in the future.
I love Naylors
I love Naylors, Joanna served me today, she was brilliant and super helpful - thank you!
June 28, 2025
Unprompted review
Reply from Naylors - Nantwich
Great to hear that Joanna, has assisted you on your recent visit to Nantwich. We do hope you will visit again soon. Thank you for taking the time to review.
Helpful, thorough service
Abbi was helpful, knowledgeable and patient. She gave the time and was determined to make sure I came away with the right thing, not just anything.
June 21, 2025
Unprompted review
Reply from Naylors - Nantwich
We're happy to hear that you found Abbi to be helpful, knowledgeable, and patient. We appreciate you taking the time to share your positive experience!
Kirsten what an employee!!!
Kirsten what an employee!!!
I came to Naylors to purchase a new riding hat after a fall. Kirsten literally spent 3 hours with me and tried on an array of different riding hats for me and my little girl. I was so anxious about getting a new hat. She was incredibly patient. Such a credit to the store. Thanks so much for your help. You definitely picked the right hat for me. Feels a secure, snug and comfortable fit
April 11, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for leaving a fantastic review for Kirsten following your visit to the Nantwich store, we are super pleased to hear that your visit led to a successful purchase of a new riding hat and that Kirsten has been able to provide the best customer care and assistance to finding the hat right for you and your daughter. We do hope you are ok after your fall and we do hope that Naylors can be of assistance in the future.
Outstanding Service
Outstanding Service – Above and Beyond!
We’ve always found the team at Naylors Nantwich to be helpful, knowledgeable, and friendly, but today’s experience truly stood out. My autistic daughter needed a hat fitting, and Jo went above and beyond to make her feel completely at ease.
Jo was incredibly patient, kind, and intuitive – taking the time to explain everything in a way that made my daughter feel safe and included. What could have been a stressful experience turned into a really positive one, and I can’t thank her enough.
It’s clear that the staff genuinely care, and that makes all the difference. A huge thank you to Jo and the team – you made our day!
June 7, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for reviewing your visit to our Nantwich store, we are super pleased to hear that your daughter felt safe and included throughout her hat fitting and visit to store. It is lovely to hear that Jo has played a huge part in making your daughter feel at ease and was able to make the experience an enjoyable one. We do hope you and your daughter will be back to see the team in Nantwich again soon.
Super helpful staff
It’s an hour’s drive for us from home but well worth it.
We visited because my wife needed a new riding hat & I can’t tell you how patient & knowledgeable Zara was in helping choose the right one.
Thank you
May 10, 2025
Unprompted review
Reply from Naylors - Nantwich
Our teams have a wealth of knowledge to share with our customers ensuring that our customers are getting the most from their visit. It is lovely to hear that Zara has provided you with patience and knowledge to support your purchase of a new hat for your wife, we are glad to hear that the hour's drive to store has been worth it and we do hope that you will make that journey again in the future to enjoy your next visit just as much.
Thank you for taking the time to leave a review.
Reply from Naylors - Nantwich
Thank you for your kind words about Jo-Jo. We are pleased to hear that you had a positive shopping experience.
We appreciate you taking the time to leave us a five star review and look forward to seeing you again soon.
Jane - Naylor’s
Went in today, Jane was an amazing help and a great ambassador for the company👍
May 15, 2025
Unprompted review
Reply from Naylors - Nantwich
We are thrilled to hear that Jane was able to provide excellent service on your visit.
Thank you for taking the time to leave a review and we hope to be able to assist you again in the future.
Super friendly staff
Super friendly staff, all willing to help and go out of their way to find us what we needed.
Shame the hat we wanted was out of stock in this store. But would definitely come back for another lovely shopping experience!
May 12, 2025
Unprompted review
Reply from Naylors - Nantwich
Thank you for your kind words about our staff! We're glad you had a positive shopping experience. We're sorry to hear about the hat being out of stock, but we appreciate you considering us for your future shopping needs.
Joanna served me today and couldn't…
Joanna served me today and couldn't have been more helpful and friendly as she always is
May 10, 2025
Unprompted review
Reply from Naylors - Nantwich
At Naylors, we strive to provide a high level of customer care, and we are happy to hear that Joanna has been able to assist you on your visit. We do hope you will be back to visit our Nantwich store again soon.
Thank you for taking the time to leave us a review.
Jayne was simply fabulous helping me…
Jayne was simply fabulous helping me with choosing a suitable riding hat and to get the best fit and not simply persuading me to by the most expensive hat. Loved Naylors.
May 5, 2025
Unprompted review
Reply from Naylors - Nantwich
We are pleased that you have been able to find a suitable riding hat to purchase with help and guidance provided by Jayne. Our customers are at the heart of everything we do. We hope to see you in store again soon. Thank you for taking the time to leave a review of your experience within our Nantwich store.
Jayne was incredible
Jayne was incredible! We came in looking for a back protector and were admittedly a little lost. Jayne took the time to find the right fit for me and we ended up with a perfectly fitting back protector and at a lower rate than I expected to pay. Really recommend naylors and thank you Jayne.
May 4, 2025
Unprompted review
Reply from Naylors - Nantwich
All our staff aim to provide an excellent customer experience; we are super pleased to hear that Jayne has been able to provide the support and knowledge to find the body protector most suitable for you. Thank you for reviewing your visit to Nantwich. We do hope that Naylors will be of assistance again in the future.
Second visit to Naylors at Nantwich
Second visit to Naylors at Nantwich, can't praise them enough. Joanne and Kishn are the most helpful and knowledgeable people I have had the pleasure of being served by.
May 3, 2025
Unprompted review
Reply from Naylors - Nantwich
Lovely to have you back in our Nantwich store, super pleased to hear that our knowledgeable staff have provided you with the assistance required whilst shopping with us, we do hope you will be back to store for a third visit soon. Thank you for reviewing your visit.
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