Naylors - Nantwich Reviews 

The staff worker joanna was very helpful and had outstanding customer service

Fabulous service at Naylors again. Really knowledgeable and helpful staff.
Suggestions - a coffee shop or at least takeaway drinks machine would be great certainly make us all browse that bit longer.... Plus I believe there is a mechanical horse at other branches ? Would be amazing to have that here even if only on occasion...

Amazing patient staff with my 6 year old. Really knowledgeable. We had a fantastic experience.

Even though very busy I noticed Jo provided the same excellent customer service to everyone being measured and fitted with a riding hat.
I was also allowed to test the hat by leaving it on for 10 mins to ensure it was the correct one.
Jo picked out a great comfortable, lite and safe hat due to the fit on my head. Her expertise re fitting shone through. I had gone to look at a specific hat after reading a review however it wasn't right for me as Jo pointed out it didn't fit me correctly.
I bought a Charles Owen ll Pro in the end. It is so comfortable and lite to wear. The main thing is it fits me perfectly. I am very pleased with it. I was even more pleased how Jo looked after me selecting the best hat regarding fit.
Jo you were fantastic with me and all customers I saw you with whilst in the shop today. You were so busy yet it never showed everyone got the same time spent with them.
I will always come back to Naylors Nantwich as Jo is so knowledgeable and spends time with you to ensure you get the best fitting hat. Note the hat you like might actually not be the best fitting for you. Please take notice of Jo's advice. Thank you Jo your a star.

Welcome store with good stock. Very knowledgeable on sizing the correct hat for my daughter.

Zara was extremely helpful and knowledgeable.

I came in to buy a riding hat in preparation for a riding holiday in Morocco not knowing what style etc I needed. Joanne was extremely helpful and patient, I tried on a good few and she made sure the hats fitted perfectly and I went away a very happy customer!

An amazing team today who dressed my daughter from head to toe ready for horse riding.

Thank you so much.

Excellent customer service from Zara and Lottie - very helpful, very good advice.
I am extremely happy with my purchases and made the right decision in choosing on the excellent advice from Zara and Lottie. Both helpful and informative, excellent.

Thank goodness for people like Jo. She was brilliant on Saturday. Recommend to go to naylors nantwich 35 miles from home ( ok I suppose it’s an afternoon out I thought). But boy was I/we where impressed so many great things. I needed another helmet as I have a funny shaped head. But Jo was great she said no it’s not it’s just unique ( that made me feel good and not a freak). We tried 9 or 10 helmets and she didn’t stop till she was happy with the fit and them she made me wander round the shop till I was relaxed enough not to feel the helmet on. She was brilliant and all the staff where so friendly. A really pleasure to go and spend our money

Thank you to Joanna for helping me with making sure my new boots fitted correctly and being very helpful with everything I needed.
Thank you

I have never felt so insulted. Today during my visit to Naylors Nantwich a mature shop assistant passively accused me of theft. My two daughters were spending their pocket money ahead of PC camp and I was perusing for birthday presents. It would appear that if you pick something up and walk about for a while then change your mind and put it back it automatically makes you a thief.

Having been a loyal customer for many years (see my earlier Trust Pilot Review from 2021), today made me feel physically sick and so angry having being judged in this way.

Lucy was very helpful in helping me choose a new body protector. She was knowledgeable and assisted me when I wanted to try on different brands and sizes until I was happy.
Till staff also pleasant and 😊!

amazing service, very friendly. highly recommend.

Jo was really helpful. I got what I needed. A pleasant experience.

Jo helped us to find some riding boots for our 6 year old autistic twins . She was friendly, helpful and patient with our boys. Jo was very knowledgeable and helped us to find some boots to suit their needs. We’d definitely recommend.

Helpful staff. Always happy to help.

Yet another great experience shopping in the Nantwich store. Zara and Courtney were very helpful and attentive. Definitely my favourite equestrian store in the area

Attentive shop assistants who are knowledgable upon being asked questions about various different products. Really helpful advice thank you!