Naylors - Rochdale Reviews 

394
TrustScore 4.5 out of 5

4.6

Bridge Point, 100 Mellor Street, OL11 5AT Rochdale, GB


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Rated 5 out of 5 stars

We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets. Tash was such a lov... See more

Company replied

Rated 5 out of 5 stars

Another great experience at Naylors Rochdale today. Tidy and well presented store. The highlight of the visit is always the friendly knowledgeable staff, in particular Nicola. Nicola helped me today... See more

Company replied

Rated 5 out of 5 stars

Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... See more

Company replied

Rated 5 out of 5 stars

We took a team of members from Saddleworth & District pony club to see and learn about different bits and items of tack. This was in preparation for our area Horse & Pony Care competition. We were mad... See more

Company replied


Company details

  1. Equestrian Store
  2. Clothing Store
  3. Horseback Riding Service
  4. Outdoor Clothing and Equipment Shop
  5. Pet Store

About Naylors - Rochdale

Written by the company

Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.

Contact us via Customer Care

Contact info

  • Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, United Kingdom

  • 01706 631909

4.6

Excellent

TrustScore 4.5 out of 5

394 reviews

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4.6

All reviews

(394)

848 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

We were served by Ann on the riding boots, she was amazing! Really attentive and even went searching in the back for boots for us.
Sian put us through the till, she was really friendly and helpful.

June 4, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic staff and very helpful and…

Fantastic staff and very helpful and knowledgeable. The only downside to this store is the lack of stock. I went in for a few things and came away with none of it as there were only very small sizes in stock or no stock at all.

May 13, 2023
Unprompted review
Rated 5 out of 5 stars

FANTASTIC!

FANTASTIC! Took Sophie to horse simulator & what an experience for us all! What a amazing FREE facility esp for a 11 year old who loves riding & horses! Special mention to TASH who was brilliant with Sophie & the HS & even gave her some hints about where to hold reins etc!
Cannot recommend highly enough! Thank you x

May 8, 2023
Unprompted review
Rated 4 out of 5 stars

what has happen to the old naylorsy reluctantly only giving a 4 star…

Very reluctantly only giving a 4 star review and definatly not because of the service of any of the staff ,tash yet again was very helpful and professional in every way and yet again put me at ease on the mechanical horse, the reason for giving 4 stars is the constant lack of stock you have in compared to how it used to be,I myself was measured last wk for a body protector,sadly after all the time the lady spent with me you didn't have that size in so ended up purchasing one from equiflair,I took a friend with me to the store today same happened so she will be going equiflair, I was in medium she was x small , she also wanted extra guard fly spray ,and ear sound poms none in in either foam or sheepskin,I was going to pick up vet wrap none in ,and whilst chatting to 2 separate friends who both said it's like it's going downhill she has been waiting few wk for vit e to come in ,and another mentioned she had 300 pound to spend but was not doing as not much new stock ,really hope this is just a temp supply prob as it would be a shame for us to loose this store really hope someone at the top reads this and gets the shop back to what it used to be ,sorry girls from Bev not aimed at any of you

May 7, 2023
Unprompted review
Naylors - Rochdale logo

Reply from Naylors - Rochdale

We are happy to hear that the customer has continued to receive high quality service in our Rochdale store during multiple visits and hope for this to continue in the future. All feedback regarding stock offered within the business is taken into account and we are sorry that on the occasions mentioned by the customer they were unable to purchase from us.

The feedback provided has been raised to the relevant teams and will be assessed.

Rated 5 out of 5 stars

Tash is great and very helpful

I had 3 sessions booked back to back on the mechanical horse for my daughter and her friend to build their skills.
This session was instructed by Tash who was great agin.
She shared alot of tips and advice and made everyone very included.
She gave special time to assist my daughter to lrearn her dressage routine for a competition on Monday which she won.
Many thanks to Tash, the service help and advice is fantastic
We will be back again

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Paula and her colleagues were amassing

Paula and her colleagues were amazing! It was a real pleasure to shop at Naylor’s, Paula’s knowledge and experience made a the difference, along with her colleagues in helping us choose the right items for us.

April 22, 2023
Unprompted review
Rated 5 out of 5 stars

Both girls saw Tash today

Both girls saw Tash today. She was really friendly and gave the girls great tips . Clara was one of the only children to select and finish the dressage . Cannot recommend the simulator experience or store enough ! Great environment !

April 17, 2023
Unprompted review
Rated 5 out of 5 stars

A lovely trip to Naylors Rochdale was…

A lovely trip to Naylors Rochdale was made even better by the very helpful and informative staff Nola and Sophie S. Nothing was too much trouble.
We found the staff in general very friendly and welcoming.
Will definitely be shopping here again

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

Numnah and boots

Came in today to look for some numnah, great selection and some competitive prices.
Decided then to browse rhe boots and was served by Sophie s. Who did a great job finding me some that fit given my irregular feet.
She knew what she was talking about and was extremely helpful and personable. A credit to the store

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

Mechanical horse session

We booked on the mechanical horse for two girls who love riding and this really helped them. Tash was great, she helped set the girls off and helped the little one whose legs weren't long enough for the sensors. She gave great advice about how to correct the seating position and figured out the reason it was slightly off. The girls loved her her and she was so knowledgeable. I have no doubt that we will return. Keep up the great work, Tash!

April 10, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Went in near to end of day trading to look for body protector, Sophie S served me and her attention to detail was excellent. Sophie called another colleague to check on the fit, their manner and service was truly outstanding!

April 8, 2023
Unprompted review
Rated 5 out of 5 stars

Everyone was so friendly upon our…

Everyone was so friendly upon our arrival to Naylors in Rochdale, I had booked my daughter in on the simulator to gain confidence and try cantering, Hannah was great and had Lily doing canter comfortably and with no stirrups also, super experience for my little one, she enjoyed it that much she wanted to book again!!
Everything in the store was easy to see and set out great!

April 4, 2023
Unprompted review
Rated 4 out of 5 stars

I have been a regular customer to…

I have been a regular customer to naylors for many years even when it was a little shop.
The staff have always been knowledgable, friendly and always happy to help in anyway, they are an amazing team!
Unfortunately in recent months it has had massive stock issues, I’ve now had to be unloyal and shop elsewhere as they have stock issues. I can’t buy things that I need to provide for my horse on the daily and clothing range doesn’t seem any different than 3 years ago (which I’ve already had). Seems to be slipping slowly what used to be my number one go to.

April 7, 2023
Unprompted review
Naylors - Rochdale logo

Reply from Naylors - Rochdale

We are happy to hear of the great experiences and service provided by the team you have received during your visits to our Rochdale store. We hope to continue to provide this upon your future visits.

The feedback regarding the stock held at the store will certainly be reviewed and improved upon. Here at Naylors we strive to provide our customers with a varied range of products covering their needs as much as possible.

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