We visited today after booking to use the horse simulator. We have never been before and were really impressed. The store is clean and very well laid out AND has public toilets. Tash was such a lov... See more
Company replied
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Another great experience at Naylors Rochdale today. Tidy and well presented store. The highlight of the visit is always the friendly knowledgeable staff, in particular Nicola. Nicola helped me today... See more
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Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... See more
Company replied
We took a team of members from Saddleworth & District pony club to see and learn about different bits and items of tack. This was in preparation for our area Horse & Pony Care competition. We were mad... See more
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Company details
About Naylors - Rochdale
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, United Kingdom
- 01706 631909
4.6
Excellent
394 reviews
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Anne was extremely helpful fitting…
Anne was extremely helpful fitting boots and two riding hats. Super service and lovely store.
April 5, 2023
Unprompted review
Amazing customer service
Amazing customer service. Anne was extremely friendly and always happy to help
April 5, 2023
Unprompted review
I’ve just been in and used the…
I’ve just been in and used the mechanical horse Ann was great thank you
April 5, 2023
Unprompted review
Thank you Sam for helping us today.
April 3, 2023
Unprompted review
Amazing staff
Wow what a great customer service experience we had today getting my daughters body protector.
We were served by Sophie S and she was so helpful and patient, my mum said what a nice girl she is and how she was going to ring up and let them know how good she was.
We will definitely be revisiting
April 2, 2023
Unprompted review
Sophie really took her time to make…
Sophie really took her time to make sure that the fitting of both the riding helmet and the body protector was absolutely spot on. I could tell that she was looking out for the best interest of my daughter and I totally trusted her.
April 2, 2023
Unprompted review
I was assisted today by Anne
I was assisted today by Anne, she spotted me like a lost puppy, as I was shopping for a gift for my girlfriend she saved me so much time and gave me a variety of all the options, I’d run out of nice things to say about Anne if I started a list she made me feel very at ease from how I felt when I walked in (lost and overwhelmed) Anne is a pleasure to the store in my opinion thanks Anne! George
April 2, 2023
Unprompted review
Brilliant hat fitting thanks.
April 2, 2023
Unprompted review
Very helpful and patient :)
We were served by Danielle M who was extremely helpful and patient with us whilst trying to fit hats & body protectors today!
April 1, 2023
Unprompted review
Extremely knowledgeable when fitting body protectors
Sophie S fitted my 12yo with a body protector, she was super helpful and very knowledgeable about the product.
March 26, 2023
Unprompted review
Another successful visit
Another successful visit. Staff always so friendly, knowledgeable and helpful and always happy to help me find what I need.
March 25, 2023
Unprompted review
May use AI-assist with repliesRead more
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Unused simulator with staff standing…
Unused simulator with staff standing around with clearly nothing to do not willing to allow ride on simulator because it had not been booked online.
March 25, 2023
Unprompted review
Reply from Naylors - Rochdale
We are sorry to hear that you have been left feeling unhappy following your recent visit to our Rochdale store.
We do ask that the simulator is booked via the online form, with our customer services team or directly through the store to avoid any disappointment. Walk in customers are welcome to use the simulator providing it is not booked as sessions do take 30 minutes.
We have raised your feedback within the business to improve upon on in the future.
Anne was lovely and helped me find a…
Anne was lovely and helped me find a new pair of riding boots 😊
March 24, 2023
Unprompted review
Helpful staff
March 22, 2023
Unprompted review
Really helpful staff
Really helpful staff, but they are becoming restricted by the availability of stock. Never used to be a problem!
March 18, 2023
Unprompted review
Reply from Naylors - Rochdale
Thank you for taking time to leave us a review, we are glad to hear that you have received a great instore experience with our staff. The feedback regarding stock availability has been raised within the business and we hope that we can be of assistance in the future
Great staff, stock disappointing
Have loved this store for a long time, but recently disappointed with the limited choice of stock on offer. The staff are brilliant, knowledgeable, really helpful. Shame they are being let down on product availability. My friend recently visited, got the advice, but had to buy elsewhere, she also has a gift voucher, but didn't find anything she wanted to spend it on. Missed opportunity! Come on Naylors, your staff are proud to represent you, they deserve better
March 21, 2023
Unprompted review
Reply from Naylors - Rochdale
Thank you for your review, we are pleased that your instore experiences with our staff have been excellent and they have been able to help you. In relation to the product availability, we will feedback your review within the business as we always aim to meet our customers needs as much as possible. We do hope to see you in store again soon.
Everyone was very nice and helpful…
Everyone was very nice and helpful would recommend, big thank you to Sam and Abi
March 19, 2023
Unprompted review
I use Naylors alot and as usual 10 out…
I use Naylors alot and as usual 10 out of 10 for the staff and Michael..
March 19, 2023
Unprompted review
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