Naylors Finance Reviews 1,147

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I found the application form more promising, as some of the requirements were in more detail of that being worthy to be accepted for a loan. A lot of loan companies I find, often decline yoir app... See more

Company replied

Rated 5 out of 5 stars

Look I have read most the comments here and if you get declined there is a bad review, people get accepted like me and you get a good review. I think that this company does advanced checks to make sur... See more

Company replied

Rated 1 out of 5 stars

It's ok for fraudsters from Birmingham to take out loans totalling 2.5k using his company director's details listed on the Companies House website without his knowledge - shambles of a company!!! Firs... See more

Rated 5 out of 5 stars

Never had an issue with Naylors Finance. Great communication, not pushy at all and they understand real people and personal situations. Very easy to deal with from start to finish, they tell everyth... See more

Company details

  1. Financial Institution

Written by the company

Naylors Finance specialise in small short term loans. With over 40 years experience of providing affordable credit.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent user interface and…

Excellent user interface and communication throughout the whole process.
Friendly and communicative staff and a very simple and quick process

July 18, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Andy, thanks for your detailed review and the kind comments. Our team are always on hand should you need us. We prefer email but our phone is also at hand.
Kind regards,
Team Naylors.
admin@jrnaylors.com
01924 283939.

Rated 5 out of 5 stars

Very nice customer service..

Very nice customer service, and easy understand and do everything what ask to do.

July 17, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Leva, thanks for the wonderful 5 star review. the office is buzzing with your positive comments.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

Excellent

Great and Fast service

July 17, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Man, thanks for the 5 stars. We hope you have a wonderful customer journey but should you need us at any point please get in touch.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

A people's loan company

I found the application form more promising, as some of the requirements were in more detail of that being worthy to be accepted for a loan. A lot of loan companies I find, often decline yoir application over one or two other factors, that may not necessarily be a problem, but its their process & in my opinion, a little unfair.
So thank you Naylors Finance for your help.
Would also like to add that two members of your team that I spoke with on the phone, were both very polite & nice to speak with.
Kind regards

Mr C

July 14, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Good afternoon Mr C, thanks for your detailed review and kind words that I look forward to sharing with my colleagues. It's great to read we lived up to your expectations.
All the best,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

Fast and easy

July 15, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Thanks Jac, we'll take the 5 star review. Short & sweet but thank you from everyone at Naylors.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 1 out of 5 stars

Naylors are one of the worst though…

Naylors are one of the worst go though application form get tea saying upload a selfie 2 minutes later decline why bother with asking for selfie better off to use fund ourselves etc etc

July 14, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Mrs Jacob, I'm sorry to read we have not lived up to your expectations. However, away from this public platform, any of our trained Customer Care Advisors are more than happy to discuss why your application did not meet our crtieria. We're sorry for any inconvenience and wish you well in the future.
Best regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

Professional worth its wait…

Professional and honest with duration on application timing to responses

July 12, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Syed, thanks for taking the time out of your schedule to leave us a wonderful 5 star review.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

Reallly good team to help me out 10/10

July 13, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

10/10, we'll take that Morgan. Everyone in the office is buzzing. Thanks for the positive review. Should you need to contact us email or phone using the details below.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

Very clear system to use

Very clear system to use. Rebecca was amazing. Thanks guys

July 11, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Hi Christian, a wonderful 5 star review. I can't wait to update my colleagues with your positive words. 5 Stars, absolutely fabulous!!
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com.

Rated 5 out of 5 stars

Excellent customer service highly…

Excellent customer service highly recommended 👍👍

July 10, 2023
Unprompted review
Naylors Finance logo

Reply from Naylors Finance

Thanks Ibrahim, a lovely review for all the team. thank you for the 5 stars.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com

Rated 5 out of 5 stars

Naylors finance team and process

The team and naylors finance were great even though I made mistakes on my form they phoned me and told me what needed done after doing the correct information process my loan was approved within the hour and the funds went in to my account just 10 minutes after approval I will highly recommend them and will be using naylirs finance again many thanks guys great work

July 6, 2023
Unprompted review

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