I found the application form more promising, as some of the requirements were in more detail of that being worthy to be accepted for a loan. A lot of loan companies I find, often decline yoir app... See more
Company replied
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See what reviewers are saying
Look I have read most the comments here and if you get declined there is a bad review, people get accepted like me and you get a good review. I think that this company does advanced checks to make sur... See more
Company replied
It's ok for fraudsters from Birmingham to take out loans totalling 2.5k using his company director's details listed on the Companies House website without his knowledge - shambles of a company!!! Firs... See more
Never had an issue with Naylors Finance. Great communication, not pushy at all and they understand real people and personal situations. Very easy to deal with from start to finish, they tell everyth... See more
Company details
Written by the company
Naylors Finance specialise in small short term loans. With over 40 years experience of providing affordable credit.
Contact info
97 Bridge Road, WF4 5NN, Wakefield, United Kingdom
- 01924 283939
- admin@jrnaylors.com
- naylorsfinance.com
Very good service was easy to apply on…
Very good service was easy to apply on line
June 26, 2023
Unprompted review
Damaged my credit score
So I applied for a small loan of £400 with high interest rates, I shouldn’t have a problem as my credit score has 0 missed payments and I showed proof of my income, this has had a negative affect on my score.
June 23, 2023
Unprompted review
Reply from Naylors Finance
Good morning Hugh, thanks for taking time out to leave your review. I'm sorry we have not lived up to your expectations, however, our trained customer care advisors are more than happy to discuss your recent application away from this public platform, including how we have implemented our creditworthiness assessment to help keep all our customers safe.
Please contact us via email at admin@jrnaylors.com or telephone 01924 283939.
Kind regards,
Team Naylors.
Short term loan with no many questions
Ask for everything for a loan like see your bank and say it’s with the underwriter and ask again for id from some other way so send that and then say sorry can’t offer and then say reapply in 6 weeks nooo way thanks bad company experience wish couldn’t give 1 star
June 19, 2023
Unprompted review
Reply from Naylors Finance
Hi Craig, thanks for leaving feedback regarding your recent application experience. While it's sometimes difficult, our underwriters have to follow company policy and on occasion decline an application.
Should you wish to discuss this further, our trained customer care advisors would be happy to talk about any anomalies discovered that may have caused you the unexpected outcome on your application.
Please don't hesitate to contact admin@jrnaylors.com or 01924 283939.
Kind regards,
Team Naylors.
They will damage your credit report
I applied for a loan through the money shop for £300 which isn't exactly a large amount and after going through a list of lenders Naylor finance tuck up my application offering the £300 for £18 pounds per week.i thought that was very reasonable as i earn £1800 to £2000 per month so I wasn't worried about the affordability.
I gave them more details as well as connection with my bank account plus photos of ID (drivers license) plus even a picture of myself again I wasn't worried because I earned enough money and that was clear to see in my account
So 7 hours later the next day 3pm i got told after all that! The underwriter said I didn't meet the companies criteria now my credit has been damaged all for such a small amount.
You shouldn't be allowed to continue that far if your going to be ultimately turned down for such a low amount and such damage on your report be careful with these
June 19, 2023
Unprompted review
Reply from Naylors Finance
Good morning Mr Parkin, thanks for taking time out of your busy schedule to leave us such a detailed review. On reading your feedback I'm sorry we have not lived up to your expectations, however, our trained customer care advisors are happy to answer each of your detailed points with confidence. If you would like to email admin@jrnaylors.com or telephone us on 01924 283939, someone suitable will be happy to discuss your concerns.
Kind regards,
Team Naylors.
Very quick to sort out no problems from…
Very quick to sort out no problems from start to finish
June 19, 2023
Unprompted review
The worst company on the market
The worst company on the market.
Never try to trust this people.
It's always better to avoid them, if you really need a quick personal loan, there is a lot of better companies who can help you.
In the end it's a personal decision, I'm not trying to convince anyone but I'm glad that I'm not going to work with them anymore ever.
June 17, 2023
Unprompted review
Reply from Naylors Finance
Good morning Ivan, thank you for leaving your feedback, I'm sorry you have not received the outcome you were expecting. Every day our skilled team have to make difficult decisions, however, our trained customer care advisors are available to discuss those decisions and after reading your review would be more than happy to talk about your 1 star in hope we can improve our service.
Please don't hesitate to contact 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.
Still struggling to be computer literat…
I have been with this company for years but when they went all portal I have struggled to get aloan but after months of computer training I've finally done it and I suffer with dyslexia so I don't no how the elderly etc etc are coping I always had the help of my agent Geoff Wilson but they got ridd of all agents and went fully online I rang up for help and was told to ask a family member to help which I thought was rude so I started computer training and am much more confident but how as I said before are the elderly or blind etc etc coping we need agents back
June 16, 2023
Unprompted review
Reply from Naylors Finance
Hi Consumer, I'm sorry but we cannot find your details on our system, yet we have no doubt you understand our history as we also miss our agents. But like every business and at the demand of most of our customers, our company has improved by delivering a private, digital service which is quality assurance checked regularly.
It's wonderful to read you have invested in your own technology skills which will no doubt help you apply for many other products during your day to day life.
Should you feel you can add any value after recently completing your application successfully, we are always searching for improvements to help support every customer journey.
If you wish to discuss this further, please contact our customer care advisors on 01924 283939.
Kind regards,
Team Naylors.
Great service very helpful and…
Great service very helpful and professional customer service thank you
June 15, 2023
Unprompted review
Reply from Naylors Finance
5 stars! Thanks Lukasz. Your comments are highly positive and I can't wait to pass on your feedback to our colleagues.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com
After I spoke to one of advisors he…
After I spoke to one of advisors he ever so helpful. Thanks for your help Naylors finance.👍
June 14, 2023
Unprompted review
Reply from Naylors Finance
Good morning Abdarahman, your 5 star review genuinely sounds like you are over the moon with the support you have received. It's so wonderful to read comments like this.
Should you ever need us, please contact 01924 283939.
Kind regards,
Team Naylors.
Always great to use so helpfull do…
Always great to use so helpfull do thorough checks witch is good Ave used a few times would highly recommend
June 14, 2023
Unprompted review
Reply from Naylors Finance
Thanks for the kind words Colin. Everyone in the office loves a 5 star review.
Should you need any of the team, don't ever be shy, please contact 01924 283939.
Kind regards,
Team Naylors.
Amazing very quick and helpful
June 12, 2023
Unprompted review
Reply from Naylors Finance
Thanks for the 5 stars and your wonderful comments Katie.
Should you ever need any support, please contact us on 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.
Been with Naylor's in the past and…
Been with Naylor's in the past and recently. Never had any problems, yes sometimes it takes a while but be patient as they deal with so many applications.
My experience has been very helpful and friendly, I will always recommend them.
June 7, 2023
Unprompted review
Reply from Naylors Finance
Morning Debbie, your feedback is second to none, thank you so much. We hope you continue to enjoy using our digital platform. If you feel like you can ever add any value to the application process, our team is more than happy to take your points on board.
Kind regards,
Team Naylors.
01924 283939.
After making my application and a few…
After making my application and a few phone calls to Debbie I was accepted.
The process was very straightforward and a big thank you to Debbie.
June 5, 2023
Unprompted review
Reply from Naylors Finance
Hi Lee, thanks for your positive feedback. We will make sure Debbie is aware of your 5 star review. As a team we are very proud.
Should you ever need to discuss your account, please contact 01924 283939.
Kind regards,
Team Naylors.
Loan updates upon application
Rung several times emailed and no update at all just says awaiting underwriting I'm really thankful for the help but contacting and getting updates is hard work
June 3, 2023
Unprompted review
Reply from Naylors Finance
Hi Gavin, thanks for taking time out of your busy schedule to leave us your review.
We take all feedback seriously and will use your comments to hopefully improve our systems.
Kind regards,
Team Naylors.
Quick and easy to fill out staff ring…
Quick and easy to fill out staff ring you to update you and are friendly .
June 2, 2023
Unprompted review
Reply from Naylors Finance
Thanks for the 5 star review Alison. It's great to read everyone was on the ball and more importantly you received the outcome you expected.
Should you ever need us, please contact 01924 283939.
Kind regards,
Team Naylors.
Couldn’t of faulted the lady I spoke …
Couldn’t of faulted the lady I spoke too Petra friendly polite I do apologise to the other lady can’t remember her name but both ladies were really lovely above and beyond advising me of repayments cost very thoughtful
June 1, 2023
Unprompted review
Reply from Naylors Finance
Hi Janice, we will be sure to pass on your 5 star review and positive feedback to our friendly underwriting team.
Should you ever need any help in the future, please contact our customer care advisors on 01924 283939.
Kind regards,
Team Naylors.
Reply from Naylors Finance
Hi Anna, thank you for your kind review. We try to keep waiting times to a minimum but as you will appreciate creditworthiness assessments are detailed and take time. Thank you for the 5 stars, I hope you enjoy your customer journey but should you ever need us, please contact 01924 283939.
Kind regards,
Team Naylors.
Great help and really friendly
May 31, 2023
Unprompted review
Reply from Naylors Finance
Morning Rhys, thanks for the 5 stars, it's very kind. I look forward to passing on your feedback to all the team.
Kind regards,
Team Naylors.
01924 283939
admin@jrnaylors.com
Quick and easy
May 30, 2023
Unprompted review
Reply from Naylors Finance
Hi Leanne, thanks for your review. It's short and sweet but we'll take the 5 stars and share them with the team.
Should you ever need us during your customer journey please contact us on 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.
Brilliant and fast service
Brilliant and fast service. Couldn’t fault it.
May 27, 2023
Unprompted review
Reply from Naylors Finance
Hi Ben, very proud to read you couldn't fault the service, it's exactly what we're looking for!
Should you ever need any support please contact us on 01924 283939 or email admin@jrnaylors.com.
Kind regards,
Team Naylors.
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