Vanessa did a great service. She allowed us to have time to think about the product and clarify any doubts that we have without being invasive or forcing us to buy. We did got a sofa in the end, at th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Vanessa did a great service. She allowed us to have time to think about the product and clarify any doubts that we have without being invasive or forcing us to buy. We did got a sofa in the end, at th... See more
Company replied
Rob From the Bristol Branch was awesome, I had no idea what I was looking for before he walked me through all the options and told me the best ways of buying them. The Guard option is great value too... See more
Company replied
We had went in to NCF to purchase a bed for my Father today and the experience as seamless. Mark was fantastic. Was knowledgable, and could answer all questions that we had. Nothing seemed to much... See more
Company replied
Rob at Bristol was super friendly and helpful. We had lots of questions and he found all the answers without any pressure. It’s exactly what we needed and helped us decide to buy from NCF.
Company replied
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
Written by the company

Have a query to raise?
Unit 9, Cribbs Causeway Retail Park, BS34 5UD, Bristol, United Kingdom
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Robert Bristol was good, but slightly concerned about the lack of warranty for the bed

Reply from NCF LIVING - Bristol
Mark was very friendly and helpful and made the whole shopping experience so easy. Highly recommended.

Reply from NCF LIVING - Bristol
Rob at Bristol was super friendly and helpful. We had lots of questions and he found all the answers without any pressure. It’s exactly what we needed and helped us decide to buy from NCF.

Reply from NCF LIVING - Bristol
Rob From the Bristol Branch was awesome, I had no idea what I was looking for before he walked me through all the options and told me the best ways of buying them. The Guard option is great value too given the weather my furniture seems to get. Thank you for running me through it all Rob!

Reply from NCF LIVING - Bristol
Rob at Bristol very informative and knows his stuff .. thank you

Reply from NCF LIVING - Bristol
Rob @ Bristol helped us choose the sofa bed we needed & went through all the options. Happy with our purchase.

Reply from NCF LIVING - Bristol
Vanessa did a great service. She allowed us to have time to think about the product and clarify any doubts that we have without being invasive or forcing us to buy. We did got a sofa in the end, at the moment we are waiting for the delivery, so cannot review yet that part.

Reply from NCF LIVING - Bristol
Rob at Bristol was very enthusiastic and helpful when purchasing our new sofa. Thankyou

Reply from NCF LIVING - Bristol
Mark Carlisle has a fantastic customer service which he demonstrated when we visited your Bristol shop. I will certainly come back to the shop because of Mark!

Reply from NCF LIVING - Bristol
Marina the salesperson
Great customer service
Good advice
Very polite
Would buy from ncf again

Reply from NCF LIVING - Bristol
Well. What can I. Say . We. Saw. Mark. From. Bristol. And he. Was very helpful .. and he. Was very knowledgeable about all the. Sofas. . And. Very professional.

Reply from NCF LIVING - Bristol
Mark was Very helpful and professional and gave us as much advice as we needed ,not rushed and felt very comfortable with the whole experience.
mark from Bristol

Reply from NCF LIVING - Bristol
marina is very knowledgeable and friendly .just what you would want from a sales person .

Reply from NCF LIVING - Bristol
Every member of staff was extremely friendly and helpful.
Wide choice of furniture available with delivery available in 2 weeks!

Reply from NCF LIVING - Bristol
We had went in to NCF to purchase a bed for my Father today and the experience as seamless. Mark was fantastic. Was knowledgable, and could answer all questions that we had. Nothing seemed to much.
Fast purchase process, fast delivery 1-2weeks.
Thanks for a great experience.
Ps the coffee was amazing too!

Reply from NCF LIVING - Bristol
Marina was amazing and super helpful. Gave us lots of information, not pushy at all and answered all our questions we had.

Reply from NCF LIVING - Bristol
Marina was very helpful, informed and wasn't pushy.

Reply from NCF LIVING - Bristol
Vanessa from the Cribbs Causesay branch was great. Helpful, bubbly and efficient. New sofa bought in 5 minutes. Quality looking product.

Reply from NCF LIVING - Bristol
Rob @ bristol was very helpful and attentive. nice customer service and made our day

Reply from NCF LIVING - Bristol
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.