We were welcomed into the store by Rob, who was very professional and knowledgeable. Even though we didn’t buy at that moment ( we needed to measure our space, to see if the sofa will fit). We will de... See more
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See what reviewers are saying
Vanessa did a great service. She allowed us to have time to think about the product and clarify any doubts that we have without being invasive or forcing us to buy. We did got a sofa in the end, at th... See more
Company replied
We had went in to NCF to purchase a bed for my Father today and the experience as seamless. Mark was fantastic. Was knowledgable, and could answer all questions that we had. Nothing seemed to much... See more
Company replied
Rob From the Bristol Branch was awesome, I had no idea what I was looking for before he walked me through all the options and told me the best ways of buying them. The Guard option is great value too... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Bristol
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 9, Cribbs Causeway Retail Park, BS34 5UD, Bristol, United Kingdom
- 0121 356 5698
4.7
Excellent
642 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marina was amazing
Marina was amazing and super helpful. Gave us lots of information, not pushy at all and answered all our questions we had.
May 17, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Thank you for your excellent five-star review about Marina, Gabriella.
Many thanks,
NCF Living, Marketing Team
Marina was very helpful
Marina was very helpful, informed and wasn't pushy.
May 17, 2026
Unprompted review
Reply from NCF LIVING - Bristol
We're grateful for your lovely feedback about Marina, Glynn.
Many thanks,
NCF Living, Marketing Team
Vanessa from the Cribbs Causesay branch…
Vanessa from the Cribbs Causesay branch was great. Helpful, bubbly and efficient. New sofa bought in 5 minutes. Quality looking product.
May 16, 2026
Unprompted review
Reply from NCF LIVING - Bristol
We hope that you enjoy your new sofa and thank you for your lovely feedback, Bridget.
Many thanks,
NCF Living, Marketing Team
Rob @ bristol
Rob @ bristol was very helpful and attentive. nice customer service and made our day
May 16, 2026
Unprompted review
Reply from NCF LIVING - Bristol
We appreciate your generous feedback, Beth.
Many thanks,
NCF Living, Marketing Team
Rob was very helpful in us buying our…
Rob was very helpful in us buying our sofa for our first house! Very informative and top service, we can’t wait for our sofa to be delivered!
May 13, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Congratulations on your first home, Will! We hope that you love your new sofa.
Many thanks,
NCF Living, Marketing Team
fine when purchasing
fine when purchasing, but post purchase customer service is non exsistent, dont answer messages and when they eventually do get "cannot do anything" which basically leaves you with no where to turn.
May 12, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Hello Chris, thank you for taking the time to write a review about your time with us.
We're very sorry to hear that you are dissatisfied by your experience with us. We aim to provide a high level of customer satisfaction, and it's clear that we've fallen short of this on this occasion. As no order number has been provided, we are unable to view specifics on your particular situation, but will ensure that your feedback is raised with the relevant teams.
Thank you for your time.
Many thanks,
NCF Living, Marketing Team
I would like to express my sincere…
I would like to express my sincere thanks to Marina Bristol for all your hard work and support throughout the purchase process. I truly appreciate your professionalism, guidance, and timely communication, which made the entire process smooth and stress-free.
I am very grateful for your efforts in successfully completing the transaction.
Thank you once again for your excellent service
May 12, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Thank you for taking the time to leave such a lovely review about your time with us, and all the best with your new purchase!
Many thanks,
NCF Living, Marketing Team
Rob in Bristol
Rob in Bristol was very helpful and knowledgeable. He was attentive to our individual needs and helped us to make the right choice for our new home.
May 11, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Congratulations on your new home, Chris - we're happy to hear it.
Many thanks,
NCF Living, Marketing Team
Amazing
We visited ncf with the simple intention of roaming around for inspiration, but we ended up purchasing a stunning new table thanks to the exceptional service provided by Rob. They were far more than just a salesperson; they acted as a genuine interior consultant, offering honest reviews of our home’s current layout and providing brilliant suggestions that balanced aesthetics with our practical needs. Instead of just pushing the most expensive items, they took the time to analyze our space through photos and steer us toward pieces that actually complemented our lifestyle. Their expert eye for design and pressure-free approach turned a casual stroll into a successful shopping trip, and we couldn't be happier with the beautiful, functional addition to our home
May 11, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Thank you for taking the time to write a detailed review of your experience with Rob, Prateek. We wish you all the best with your new furniture.
Many thanks,
NCF Living, Marketing Team
We were greeted & assisted by Jackie…
We were greeted & assisted by Jackie today, very helpful, very polite & helped us out with our new sofa. Lovely lady x
May 11, 2026
Unprompted review
Reply from NCF LIVING - Bristol
It's wonderful to hear that Jackie was so helpful during your search for a new sofa, Mayte.
Many thanks,
NCF Living, Marketing Team
Great service at ncf cribbs causeway…
Great service at ncf cribbs causeway with Rob today. We ordered dining table, looking forward to receiving our delivery!
May 10, 2026
Unprompted review
Reply from NCF LIVING - Bristol
We hope that you enjoy your new dining table, Amy!
Many thanks,
NCF Living, Marketing Team
Great customer service by marina
Great customer service by marina at cribbs causeway branch, very helpful and not pushy which i hate when people do that. All staff where friendly
May 10, 2026
Unprompted review
Reply from NCF LIVING - Bristol
We appreciate you taking the time to provide feedback about your experience, Ashley.
Many thanks,
NCF Living, Marketing Team
We were served by Marina today
We were served by Marina today, she was extremely polite, helpful, cheerful and she gave us lots of information on different sofas, great experience! Thank you Marina
May 10, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Thank you for your charming feedback, Harriet! We'll be sure to pass it along to Marina.
Many thanks,
NCF Living, Marketing Team
Very happy
Michael at leeds was amazing he helped me and my partner with the best customer service and we cant wait for our new sofa to arrive
May 9, 2026
Unprompted review
Reply from NCF LIVING - Bristol
We're grateful for the splendid feedback and wish you all the best with your new sofa.
Many thanks,
NCF Living, Marketing Team
Very polite and answered all the…
Very polite and answered all the questions we asked Very happy 😊
May 9, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Thank you for the lovely feedback, Lisa.
Many thanks,
NCF Living, Marketing Team
Vanessa was absolutely brilliant
Vanessa was absolutely brilliant for me and my partner whilst looking for a sofa for our new flat. She greeted us at the door to see if we needed help , asked what we were looking for , showed us options and showed us modifying sofas to fit our needs. She wasn’t pushy at all which I love I hate feeling pushed and when people are clearly just trying to sell you something. She wasn’t pushy and she was patient as we tried all the sofas. She was super bubbly and made the experience fun after a stressful day of sofa shopping- also her mood was so uplifting even though we came in at the end of the night/her shift.Honestly the best customer experience I’ve had EVER at a sofa shop. Honestly thankyou so much for your help Vanessa, we will be back in to buy our dream sofa :) If Vanessa isn’t in when we purchase I hope she can still get recognition for her help as we would g of chosen this sofa or place to buy the sofa if it wasn’t for her. Thankyou again
May 7, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Thank you for taking the time to write such a kindly detailed and thoughtful review, Tia and Daisy! We hope to see you again soon and will be sure to pass along your lovely feedback to Vanessa.
Many thanks,
NCF Living, Marketing Team
READ T&C's & POOR CUSTOMER SERVICES
After very poor after sales customer service & being charged 25% off total including delivery when wanting to cancel mattress sale after not even receiving the item. We did ask to go for the lower spec mattress at £100 less but NCF would not let us do this & said we would have to loose the £100 & also pay a £100 admin fee. With the service we received & finding it almost impossible to talk to anyone we decided not to pay NCF an extra £200 for the downgrade & loose nearly £240 due to their T&C's. A lot better T&C's if you buy it on the Internet by the way, bad mistake on my part. OVER 2 WEEKS NOW & STILL WAITING FOR REFUND.
April 22, 2026
Unprompted review
Reply from NCF LIVING - Bristol
Hello Derek, thank you for taking the time to write another review of your experience.
We'd like to firstly apologise again that you feel our terms and conditions were not appropriately communicated and for all frustration caused here.
As stated in our previous response, if you are awaiting contact and response times exceed three working days, please note that our marketing team are happy to chase contact internally for you. You can reach us via direct message on Instagram or Facebook where we will assist further where possible.
Many thanks,
NCF Living, Marketing Team
Marina was amazing and was so helpful…
Marina was amazing and was so helpful helping me find my dream sofa.
May 5, 2026
Unprompted review
Reply from NCF LIVING - Bristol
We're thrilled to hear that you found your dream sofa with us, Annete.
Many thanks,
NCF Living, Marketing Team
Marina was super helpful love her she…
Marina was super helpful love her she is amazing
May 5, 2026
Unprompted review
Reply from NCF LIVING - Bristol
That's very kind of you to say, Melissa! We'll be sure to pass along the compliments.
Many thanks,
NCF Living, Marketing Team
Rob was very helpful and informative
Rob was very helpful and informative. Did not pressure me into buying and demonstrated everything perfectly.
I completed my purchase the same day. Looking forward to my delivery.
May 5, 2026
Unprompted review
Reply from NCF LIVING - Bristol
We're pleased that you found what you were looking for with us, Mary.
Many thanks,
NCF Living, Marketing Team
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