Came to have a browse around and Margo from Chester came straight over to welcome us and introduce herself. My husband needed a tape measure as we’d forgotten ours and we were given one right away. Ma... See more
Company replied
Location
Switch locationGreyhound Retail Park, 6 Greyhound Park Road, CH1 4QG Chester, GB
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See what reviewers are saying
Jamie couldn't have been more helpful. We walked into the store and met Jamie straightway. Explained exactly what we were after and he took us directly to the sofa which we purchased. Wasn't the colo... See more
Company replied
Jason was great, he didn’t hassle us like other stores did when browsing for a sofa. He was polite, helpful and knew his products well. He made the whole experience a joy and stressless.
Company replied
We went to NCF Chester looking for a mattress. We were very well looked after by MARGO. She gave us great advice and was very knowledgeable about the products. She was very professional and made our e... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Chester
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Greyhound Retail Park, 6 Greyhound Park Road, CH1 4QG, Chester, United Kingdom
- 0121 356 5698
4.6
Excellent
560 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional
Very, very knowledgeable, very friendly, remembered our names, very professional and efficient. His name is Jamie from NCF Chester.
May 25, 2026
Unprompted review
Debbie in the Chester branch was very…
Debbie in the Chester branch was very helpful and patient when we purchased our dining table. Wonderful service.
May 19, 2026
Unprompted review
Reply from NCF LIVING - Chester
We appreciate your delightful feedback, Pete! We hope that you love your new dining table.
Many thanks,
NCF Living, Marketing Team
Jason was great at Chester
Jason was great at Chester branch and made the whole experience of buying a sofa stressless and fun.
May 24, 2026
Unprompted review
Reply from NCF LIVING - Chester
We'll be sure to pass your charming feedback along to Jason, Karen.
Many thanks,
NCF Living, Marketing Team
Jason was great!
Jason was great, he didn’t hassle us like other stores did when browsing for a sofa. He was polite, helpful and knew his products well. He made the whole experience a joy and stressless.
May 24, 2026
Unprompted review
Reply from NCF LIVING - Chester
We're grateful for your detailed feedback about your time with Jason, Garry.
Many thanks,
NCF Living, Marketing Team
Was a brilliant experience Margo helped…
Was a brilliant experience Margo helped us from start to finish excellent 👏
May 23, 2026
Unprompted review
Reply from NCF LIVING - Chester
That's wonderful to hear, Donna!
Many thanks,
NCF Living, Marketing Team
Jason feom Chester was very helpful in…
Jason feom Chester was very helpful in helping us pick out a lovely new sofa!!! Hope you enjoy your breakfast lads
May 23, 2026
Unprompted review
Reply from NCF LIVING - Chester
Thank you for taking the time to leave us with a lovely five-star review.
Many thanks,
NCF Living, Marketing Team
Bought an ex display
Came to have a browse around and Margo from Chester came straight over to welcome us and introduce herself. My husband needed a tape measure as we’d forgotten ours and we were given one right away. Margo helped my husband measure some of the sofas and recorded some measurements. Margo explained the range of sofas from new and discussed waiting times and ex display models which can be immediate delivery. We decided on an extra display model and Margo made the transaction of purchase quick and easy. She discussed with the store manager about holding our sofa for two weeks as we’re waiting for our flooring to be put down. This was no problem. Customer service was excellent all round and would highly recommend this branch.
May 23, 2026
Unprompted review
Reply from NCF LIVING - Chester
We're delighted to receive such a thoughtfully detailed review of your experience, Miss Hamer - we wish you all the best with your new sofa and thank you for your feedback.
Many thanks,
NCF Living, Marketing Team
Margo at Chester was very helpful…
Margo at Chester was very helpful ,found out about the questions we asked and we walked away with a fantastic sofa
May 23, 2026
Unprompted review
Reply from NCF LIVING - Chester
We wish you all the best with your new sofa, Daniel.
Many thanks,
NCF Living, Marketing Team
Friendly staff
Friendly staff, Debbie was able to answer all my questions and guide us to the best options for us.
May 5, 2026
Unprompted review
Reply from NCF LIVING - Chester
We're happy to hear that Debbie was so helpful during your visit to our Chester store.
Many thanks,
NCF Living, Marketing Team
Debbie at Chester NCF was lovely and…
Debbie at Chester NCF was lovely and answered all our questions. She knew exactly what we wanted. Very grateful for her knowledge and expertise. Thank you!!!
May 20, 2026
Unprompted review
Reply from NCF LIVING - Chester
Thank you for the splendid feedback about your time with us, Alexandra.
Many thanks,
NCF Living, Marketing Team
Excellent experience
We were met by Debbie who was a lovely lady, very helpful and not at all pushy.
We would recommend this company to anyone.
May 20, 2026
Unprompted review
Reply from NCF LIVING - Chester
Thank you for the excellent recommendation, Barry!
Many thanks,
NCF Living, Marketing Team
Debbie@ chester was really attentive…
Debbie@ chester was really attentive gave my mum and I great service and knowledge on our product was very friendly and attentive great service 10/10
May 19, 2026
Unprompted review
Reply from NCF LIVING - Chester
We're pleased that both yourself and your mum had an enjoyable experience at our Chester store, Lisa.
Many thanks,
NCF Living, Marketing Team
excellent service from Jason @ Chester
We received excellent service from Jason at NCF Chester today, thank you very much, will definitely be back.
May 18, 2026
Unprompted review
Reply from NCF LIVING - Chester
We look forward to seeing you again in the future, Lauren!
Many thanks,
NCF Living, Marketing Team
Cero stars! Awful service
Cero stars. Awful customer service. My 73-year-old mother-in-law spent £1,500 in cash on a set of couches, only for the electric recliner to fail the moment the delivery team left and she tried to use it. She lives alone, suffers from arthritis and a heart condition, and has not been able to sit in the chair she paid for.
It has now been over a week of calls and complaints, and instead of replacing a brand-new faulty chair, they are talking about “maintenance” and “wear and tear” — on a chair that broke on DAY ONE. Absolutely unbelievable.
To make matters worse, they are asking an elderly woman to complete online forms and record videos just to prove the chair is faulty. This is completely unacceptable and shows a shocking lack of compassion and customer care.
She spent her life savings on this furniture and has been treated with delays, excuses, and zero accountability. She didn’t buy a second-hand chair that needed repairs — she bought a NEW chair that should work.
May 4, 2026
Unprompted review
Reply from NCF LIVING - Chester
Hello Maria and Leo, thank you for taking the time to provide us with feedback about your mother's experience.
We are greatly disheartened to hear about this, as this by no means reflects our standards for providing high quality goods and services. As there are procedures that must be followed in order to correctly address and rectify matters, videos and our online forms are essential in doing so.
We do sincerely apologise for any and all inconvenience caused by this, and will ensure that your feedback is raised with the relevant teams for their consideration going forward.
Many thanks,
NCF Living, Marketing Team
Jason at Chester served us and we…
Jason at Chester served us and we bought a nice chair and stool
May 18, 2026
Unprompted review
Reply from NCF LIVING - Chester
We hope that you love your new chair and stool, Harold.
Many thanks,
NCF Living, Marketing Team
NCF chester
We had a good experience with Mr Jason Chester today.he was very customer friendly and has good knowledge about the products that they have.i really appreciate his service
May 18, 2026
Unprompted review
Reply from NCF LIVING - Chester
Thank you for taking the time to leave us with such lovely feedback, Nisha!
Many thanks,
NCF Living, Marketing Team
Jamie@Chester
Jamie couldn't have been more helpful. We walked into the store and met Jamie straightway. Explained exactly what we were after and he took us directly to the sofa which we purchased. Wasn't the colour we went looking for but it ended up being perfect.
He was so friendly, new a lot about the soda bed we purchased. We plan to return for more items and will head directly to Jamie. Great customer service.
May 17, 2026
Unprompted review
Reply from NCF LIVING - Chester
We're thrilled to hear that you ended up finding the perfect sofa for you, Sharon! We look forward to seeing you again.
Many thanks,
NCF Living, Marketing Team
Jason@chester was extremely helpful and…
Jason@chester was extremely helpful and makes a wonderful latte! Service was brilliant.
May 16, 2026
Unprompted review
Reply from NCF LIVING - Chester
We're glad you enjoyed your visit and latte, Garry! Thank you for the feedback.
Many thanks,
NCF Living, Marketing Team
Terrible service we purchased a table…
Terrible service we purchased a table 19th April they only sent the table top and we are still waiting for the legs. Tried numerous times to get a resolution and they are refusing to refund the money. Avoid do not buy from this company
April 19, 2026
Unprompted review
Reply from NCF LIVING - Chester
Hello Chantelle, thank you for taking the time to write a review of your experience.
We're saddened to hear about this situation and acknowledge the inconvenience that this must have caused. As no order number has been provided here we are unable to view specifics on the matter, but it appears as though you've been in communication with our customer service team and as such we appreciate your time and understanding. We will be sure to forward this feedback internally to our teams for their consideration.
Many thanks,
NCF Living, Marketing Team
Greyhound retail park, chester
We visited the Chester store today. Margo was very helpful, giving us information and also allowing us space and time to make our decision.
We found the dining table set we wanted.
May 15, 2026
Unprompted review
Reply from NCF LIVING - Chester
We appreciate your lovely review about your time with Margo.
Many thanks,
NCF Living, Marketing Team
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