Found this store by chance going to DFS Edinburgh. Was welcomed by Morna at the door who was very helpful showing me round and even made me a hot chocolate which was a nice touch. Will definitely... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A welcoming place, and Morna was very helpful in putting together a bed which suited my requirements and my taste, providing advice which assisted me in making a descision. There are enough options av... See more
Company replied
First time visiting NCF in Edinburgh today to have a look at sofa beds. We were welcomed by Morna who was very friendly, helpful and knowledgeable on products and helped us a lot with information. Wil... See more
Company replied
Chad was a friendly and helpful member of staff. Nothing was a hassle and he was not overbearing as a sales assistant. Would highly recommend Chad for service anytime.
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Edinburgh
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 26B Milton Link, Newcraighall, EH15 3QH, Edinburgh, United Kingdom
- 0121 356 5698
4.7
Excellent
419 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NCF LIVING - Edinburgh
We're very happy to hear that, Gill!
Many thanks,
NCF Living, Marketing Team
Was in NCF for the first time ,was…
Was in NCF for the first time ,was helped by Richard who was very helpful.gave me all the information I needed.will be back soon.hope Richard is there when I return as he gave such good service
May 6, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
It's a pleasure to hear about your experience with us, Moira.
Many thanks,
NCF Living, Marketing Team
Went in to purchase a new sofa after…
Went in to purchase a new sofa after been on other sofa shops I still could not decide what I wanted to buy but I am glad I came here Calum the sales man was very helpful and helped me with his knowledge on sofas and I am glad I finally made the purchase of a new sofa will definitely recommend this shop to friends and family thank you
May 9, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're thrilled to hear that you finally found just what you were looking for with us, Ashley!
Many thanks,
NCF Living, Marketing Team
Customer interaction.
Great help and information while looking for a sofa from sales rep Richard. Very polite and helpful.
May 8, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're grateful for your feedback about your time with Richard, Ged.
Many thanks,
NCF Living, Marketing Team
Calum what a good salesman
Calum was a really good salesman dressed smart and was really professional made you feel comfortable and helped us make the right choice in our new sofa can't wait for it to come thank you again Calum 10/10 for you thank you again
May 8, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
It's excellent that you had such an enjoyable experience and found the perfect sofa for you, Melanie.
Many thanks,
NCF Living, Marketing Team
Visited today and chatted with Calum he…
Visited today and chatted with Calum he was very friendly and gave us a lot of information about the sofas we were looking at, will definitely be back to make a purchase.
May 9, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're pleased that you had such a pleasant time at our Edinburgh store and hope to see you again soon.
Many thanks,
NCF Living, Marketing Team
My partner and i were made feel really…
My partner and i were made feel really comfortable by morna, she took time in showing us the sofa we liked and gave us great advice on which way it would fit in our living room, very happy with the service by morna and would highly recommend ncf edinburgh.
May 7, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're thrilled to hear about your time with Morna, Jon. Thank you for your kind feedback.
Many thanks,
NCF Living, Marketing Team
We visited NCF tonight to order a new…
We visited NCF tonight to order a new suite for our new house.
We got talking to Morna the sales assistant and she was very helpful with helping us way up different options.
She spent a lot of time going through different ways we could have our suite.
Very polite and we are super happy with our choice of suite and can’t wait for it to be delivered.
Highly recommend NCF if your looking for a comfortable suite and great prices to.
May 7, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We wish you all the best with your new suite and thank you for the delightful feedback, Tracy.
Many thanks,
NCF Living, Marketing Team
Excellent Service Thank You Morna@Edinburgh
Morna@Edinburgh
First time visiting NCF Living, hadn’t heard of the company before but so glad I decided it was worth a look on our way to DFS!
Bought a bed, mattress and an all singing and dancing sofa x 2!
We were made to feel welcome from the outset. Morna looked after us from start to finish. Nothing was too much trouble. Morna calculated all different payment scenarios, helped with colour/fabric options and was extremely patient whilst I deliberated over the colour I liked best.
I loved the various options available re the beds too. Really good options available for headboard and different storage.
Thank you so much for all your help Morna, you made our visit memorable. Your friendliness and customer service skills are an asset to NCF Living.
May 4, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
It's a pleasure to receive such a thoughtfully detailed review, Natalie! We hope that you enjoy your new bed, mattress and sofas, and will be sure to pass along your wonderful feedback to Morna.
Many thanks,
NCF Living, Marketing Team
Great selection of sofas/great staff
Great selection of sofas. Saw exactly what I wanted as I walked into the store. Morna came and spoke to me as I walked in and we chatted. She was really friendly, knowledgeable, answered all my questions. I went to another 3 sofa shops, but compared all the sofas to the one I immediately loved at NCF. Came back and Morna dealt with all the paperwork. So helpful and friendly. Thanks Morna
May 3, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're thrilled to hear about your experience with Morna at our Edinburgh store, Caroline.
Many thanks,
NCF Living, Marketing Team
Morna Edinburgh
Morna Edinburgh, was very helpful, good service, very good experience
May 4, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
That's very kind of you to say, Mrs Bonnar.
Many thanks,
NCF Living, Marketing Team
Morna in Edinburgh was really helpful &…
Morna in Edinburgh was really helpful & knowledgeable without being pushy. Good selection of stock
May 4, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
Thank you for taking the time to write such a lovely review, Senga.
Many thanks,
NCF Living, Marketing Team
Excellent service
Morna - Edinburgh.
Very helpful, very knowledgeable, not pushy at all.
Very friendly and approachable but left us alone to browse
May 4, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We appreciate the splendid feedback, Fiona.
Many thanks,
NCF Living, Marketing Team
Kevin was great today
Kevin was great today, very courteous and informative. We came in to look for Sofas and mattresses, and found the right one. He guided us thru the products quickly and effectively. Looking forward to delivery of my first purchase soon.
May 3, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're delighted to hear about your time with us, Rahul!
Many thanks,
NCF Living, Marketing Team
3 seater couch
Chad @ edinburgh made my purchase a breeze. Was very helpful and explained materials and costs brilliantly. Great value for what we got.
May 2, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're grateful for the excellent feedback and wish you all the best with your new sofa, Jordan.
Many thanks,
NCF Living, Marketing Team
Morna@edin really helpful and nice to…
Morna@edin really helpful and nice to chat with
May 2, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
That's very kind of you to say, Jan.
Many thanks,
NCF Living, Marketing Team
Morna@edinburgh really helpful finding…
Morna@edinburgh really helpful finding us our perfect sofa
May 2, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're glad to hear that you found what you were looking for with us at our Edinburgh store.
Many thanks,
NCF Living, Marketing Team
Morna@edinbugh first class service
Morna@edinbugh first class service
April 29, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We appreciate the great feedback, Iain.
Many thanks,
NCF Living, Marketing Team
Chad was great and efficient with what…
Chad was great and efficient with what we needed for our new couch!!
April 24, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
It's a pleasure to hear that you enjoyed your time with us at our Edinburgh store.
Many thanks,
NCF Living, Marketing Team
Scott was very helpful today.
April 23, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We'll be sure to pass along the kind feedback and are pleased that you enjoyed your time with us.
Many thanks,
NCF Living, Marketing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.