NCF LIVING - Edinburgh Reviews 419

Good friendly service . Knowledgable staff

Lovely experience today with Kevin no pressure at all and very attentative, coffee was also a bonus 😀 thank you,we will definitely be making another visit.

Thanks Chad @ Edinburgh. Great service. Great salesman.

Terrible service, distressing experience. Bought 3+2 seater sofa plus stool.
Had floor plan, measurements gave access information at point of sale to salesman/shop manager. 8 weeks later took delivery. Delivery men couldn’t get 3 seater in straight standard height hallway. They didn’t try very hard and were rude. Said I’d just have to buy something smaller. Contacted customer care (no contact services phone number for shop). At no point during sale in shop was ceiling height mentioned or that standard ceiling height would be a problem. Explained this to customer services and was told I would have to pay 50% cancellation. At no point during sale was this mentioned either. It is in the small print on the invoice you receive after sale. Told customer services I was not paying cancellation fee when it was not my fault. Escalated to management and promised a return call. No return call in 48 hours despite phoning in every day. Had to travel to shop on 3rd day. Manager accepted responsibility, said they would redeliver and unpack sofa to get it in. Something the delivery men refused to do on the original delivery. Shop Manager said if it would not go in I could choose something else at no extra cost. 2 days later receive a call from customer services saying liability was mine. Received nasty email saying they would re deliver at my cost and if they couldn’t get it in they would leave it anyway, I’m presuming outside. Or I could choose something else and pay £200 admin fee. Responded by email I would take redelivery. No more contact from them to arrange this. 48 hours later I phoned back and was told they weren’t redelivering as I wouldn’t pay, when I clearly accepted the re delivery option by email 48 hours previously. I have now emailed them to say I have never experience such bad customer care, it’s has caused so much stress and worry. It’s a lot of money (50%) to loose through not being told standard ceiling height would be a problem. I have cancelled any further dealings with them, I cannot deal with the rudeness and the hostility any more. My bank has agreed to take up the dispute. All totally avoidable through better communication, better customer care and better information. Not blaming where no blame lies, not “ghosting” customers and not causing distress.

Chad @ Edinburgh, excellent service, very knowledgable, polite and friendly

Got fobed off when i had problem with relining arm chair do not buy from them if in edinburgh store go next door to the other store just want your money i will never buy anything from them again

Left to browse. helpful and approvals staff

Kevin was extremely helpful, process was easy and we're looking forward to getting our new furniture.

Ncf
Beware…My wife and I purchased a three piece suite graphic grey and two tables one console and one lamp table. We were given a date for delivery in June and we received the delivery two tables one graphic grey chair and the sofa and other chair silver grey . We went back to the store and complained to the manager who said sorry it was a human error we will correct the mistake it will take three weeks.
The three weeks came and went so we contacted the main office in Birmingham who told us that the suite had been ordered but wasn’t going to be ready until September. Having had the suite for four months we were faced with the seat cushions sagging and misshaped. We complained and sent photos all they said was sorry but we should dress and plump up the cushions regularly. Eventually after going through consumer advice they sent out an independent firm who actually do repairs for NFC living so not really independent to look at the suite. When the chap was in the house he agreed that we weren’t going to plump up the cushions every time someone sat on the suite. Another month passed and we emailed the company again to see what was going to happen and they replied

The technician has inspected the items in full and advised this is natural settlement of the interiors. As the interiors are foam interiors with a fibre pillow top they will require regular dressing and plumping to help retain the shape. 

Based on this assessment we would be unable to assist with this matter any further. 

The suite is not even 6 months old but looks done and I would say we were done with a cheap made suite.

The AI response to my review is pathetic just shows what you think of your customers

Excellent service from Kevin @ Edinburgh store. Very helpful.

Scott from the Edinburgh store was brilliant very helpful,had all the information we needed , was extremely friendly. Great customer service 10/10

Kavi @ Edinburgh is very helpful, friendly and helpful … thank you.

Kevin @Edinburgh he is very kind, easy to talk to and very kind and helpful

Great customer service, sofa was delivered a week. Great quality and friendly delivery drivers. Friendly staff in the shop no pressure to buy and offered tea/coffee/water etc. our sales advisor was Kevin. Lovely guy

Excellent service , choice and value for money. Chad was extremely knowledgeable and very patient and helpful , thankyou

Chad@ Edinburgh went above and beyond. I couldn’t make my mind up and kept chopping and changing. He was very kind and patient. He offered different options I wouldn’t have thought of. Will definitely be back!

Horrific customer service and product quality! NCF claim to be proud of replying to 86% negative reviews with one week. It would be great if they would reply to customer complaints within any time frame! From the start the service has been shocking and it continues to disappoint. Having admitted to selling a faulty product they are incapable of arranging a collection and applying a refund. They were quick enough to double charge for the sofa and then failed to refund the double payment without a month a complications. I have now had a broken sofa sitting in my house for 6 weeks. No one has ever called me back despite numerous requests and multiple visits to the store. There is only one phone number for the company and the line is never answered - ever! Disgrace of a company, I highly recommend you do not entertain them. Even Aaron, Head of Retail doesn’t have the decency to respond to an email.

Great service

Very friendly and good PR. I spoke to Scott and he was a very good sales assistant in Edinburgh branch. Fantastic customer service.

Went shopping for bed in branch at Edinburgh was served by Kevin was great at advising what the best bed was for us very swift and quality service