NCF LIVING - Edinburgh Reviews 419

Bought a corner unit and couch from Edinburgh where we had good service we also ordered a side table all seemed fine we were then told the side table wasn’t available until June whereas rest were to arrive by 10th April so the side table was cancelled couch and settee arrived 16th but incorrect corner for corner couch was sent said they would be in contact to send replacement nothing heard back so I rang still don’t have a date here is the ridiculous bit going on to there website I could see the side tables are available for delivery in 7-10 days so asked to pay for 2 and have them sent with replacement wouldn’t entertain that then asked if we go up to Edinburgh 110 mile round trip pay for 2 and go pick them up in store when they arrived but no that’s not possible either this is a ridiculous situation where they have mucked up our order which wasn’t cheap but are not prepared to be helpful when we were going to spend another £400 customer service needs to improve and be more helpful. Still waiting for info when the correct unit is to be delivered.

Had a great experience with morna at NCF LIVING she was very helpful nothing too much trouble purchased a buetiful Suite and Morna had all the information about the product delighted with the service!

Morna@Edinburgh was an excellent sofa seller took time to show us sofas
New all about them and yes we bought one
Lovely lady

Kevin@edinburgh was excellent, 7star, very welcoming, friendly and knowledgeable. Would deffo recommend to family and friends.

Had a great experience today , huge choice and amazing value for money, and exceptional customer service from kevin, really lovely man , helpful and not at all pushy. So in love with my new suite.

Scott was very friendly and helpful. He was patient with our questions and just generally a lovely guy.

Scott in edinburgh was a huge help in store today. So amazing i bought the sofa because of Scott, he should be the new area manager!

We would like thank Kevin, for his fast and efficient and speedy dealings with us today during our purchase of a sofa. He was a pleasure to deal with.

Polite,professional, perfect, offered us coffee but unlike SCS didn't oversell and was quick as well as efficient..was Kevin in Edinburgh store

The man was very helpful in providing and giving detail of what we were looking for and also asked questions of our day which was nice of him

Morna at the Edinburgh branch provided excellent customer service resulting in the purchase of a dining table and chairs.
Morna was helpful, informative, professional and very pleasant which encouraged us to return for a second viewing of the furniture. The price was competitive, and with Morna’s help a sale was achieved.

Kevin was great help today while we were store today thank you!

I purchased a piece of Furniture which developed a crack during warranty period. I went to the store and emailed customer service with the issue but no reply after repeated chasers. Their phone line is not staffed and even within open hours keeps on playing a message - no one is available to take the call.

Only purchase if you do not care about any post sales service.

Added on 13-April to respond to the response from NCF.
1. Tried calling the phone number again and again - no staff available to answer.
2. No responses on the emails sent- even copied the ceo email available from internet but no luck.
3. Connected on Facebook as well as suggested below but as usual no response.

In summary either it is a completely fraudulent company or is completely broke and close down soon.

Morna at Edinburgh was very professional and helpful throughout the acquisition process which, I greatly appreciated - highly recommended.

Avoid NCF at all costs. I purchased a sofa for just under 2k from them, just before Xmas. The one i ordered was a grey Corner sofa and they delivered a brown one (how something that simple happened is beyond me). Because it was the festive period and the fact that I lived some distance away, I never got back to the showroom to complain until early February where it was confirmed that I ordered a grey one. After a few emails, back and forward, they told me that they couldn't take the brown one back due to the passage of time and point blank refused to give me the sofa in the colour that I ordered. I had decorated my room, and bought furniture to match a grey sofa - not a brown one. NCF were totally uninterested and offered me £100 as a "good will gesture". Absolute joke of a company!!!!!
And just for your info - the vast majority of their positive reviews are because the salesperson asks you to do that after your first interaction with them. I myself, initially, gave a positive review due to the salesperson being nice and friendly but it all went downhill after that.
Order number EDOM1957.

Salesman Scott provided great service, not pushy but always available for anything. Nothing too much trouble, very friendly and most helpful. We bought 2 sofas thanks as much to Scott as the quality of the furniture itself. A great customer experience and we will return for sure.

kevin@endinburgh was so lovely today I took my disabled son to buy a new bed he was very polite and engaging I will definitely be back

Efficient and friendly service from Kevin. Thank you

Kevin at NCF Edinburgh was brilliant. He was very polite, patient and eager to help us whenever we needed him.

Had a slight issue with a previous order but Kevin @ Edinburgh was able to rectify professionally and sharply so that there was no big delays. Thanks again