Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
Company replied
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Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... See more
Company replied
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... See more
Company replied
rook my grandmother out to buy new seat and the advisor was really easy to talk to and talked us through all the customisation options and prices. thank you for being so helpful Sean Gateshead
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Gateshead
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, United Kingdom
- 0121 356 5698
4.6
Excellent
687 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Understood more about sofas
We looked at all the sofas. When we went back, Andy took the time to explain how sofa manufacturing works, just because its the same range, doesn't mean its the same spec. When we looked again, it wasn't. Very happy with the sales process.
March 3, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're pleased that Andy was able to make your visit both enjoyable and educative, Shari.
Many thanks,
NCF Living, Marketing Team
Andy has been an amazing help and…
Andy has been an amazing help and salesman, friendly and professional. Would recommend!
March 2, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We appreciate the lovely recommendation, Mark!
Many thanks,
NCF Living, Marketing Team
Visited the Gateshead branch
Visited the Gateshead branch, was assisted by a lovely young lady called Amanda who made us feel welcome and answered all of our questions.
February 21, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's a pleasure to hear that you enjoyed your visit, Thomas.
Many thanks,
NCF Living, Marketing Team
Kathy at Gateshead was very friendly…
Kathy at Gateshead was very friendly and helpful at us finding us what we needed.
Thank you for being so lovely :)
March 1, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're pleased that Cathy was able to help you find just what you were looking for, Leanne!
Many thanks,
NCF Living, Marketing Team
Good selection and pricing
Good selection and pricing, Cathy at Gateshead store was very helpful
March 1, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're grateful for the kind words, Paul.
Many thanks,
NCF Living, Marketing Team
Great service from Amanda at Gateshead
Great service from Amanda at Gateshead! Amazing customer service, explained everything really well and answered any questions we had!
Would highly recommend NCF
March 1, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We appreciate your lovely recommendation, Rebecca.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was lovely and…
Cathy at Gateshead was lovely and helpful
March 1, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're thrilled to hear that, Masoud.
Many thanks,
NCF Living, Marketing Team
Had an amazing shopping experience with…
Had an amazing shopping experience with Cathy at Gateshead. She was informed and helped us find the sofa we needed. Just amazing
March 1, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We hope you enjoy your new sofa!
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
We wish you all the best with your new mattress, Ali.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
It's a pleasure to hear this, Ian.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead came to my help when…
Cathy at Gateshead came to my help when we bought a sofa
March 1, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're glad to hear it, Ian.
Many thanks,
NCF Living, Marketing Team
Gary at Gateshead very helpful
Gary at Gateshead very helpful and took the time to walk us through the options. No pressure and pleased with the sofa. Thank you
March 1, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We hope you enjoy your new sofa, Jill.
Many thanks,
NCF Living, Marketing Team
Was really pleased and happy with the…
Was really pleased and happy with the service we received in store! Amanda gave excellent customer service and was really helpful as we went in not 100% knowing what we were after, and she was a brilliant help 😄
February 7, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We'll be sure to pass along the lovely compliments, Freya.
Many thanks,
NCF Living, Marketing Team
Top class Service from Simmy
Top class Service from Simmy! No pressure, very informative
February 19, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We appreciate your kind feedback, Kieran.
Many thanks,
NCF Living, Marketing Team
Simmy was sooo helpful today
Simmy was sooo helpful today, not pushy at all!
February 28, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Excellent to hear this, Ariba!
Many thanks,
NCF Living, Marketing Team
Amanda was great to deal with and made…
Amanda was great to deal with and made buying the items we needed very pleasant. Thank you
February 28, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's wonderful to hear that you enjoyed your visit to our Gateshead store.
Many thanks,
NCF Living, Marketing Team
Amanda at Gateshead - 5 stars
Had a lovely experience with Amanda at Gateshead today. She was very helpful and knowledgeable but without being pushy, giving us the space to make our decision. Grateful for assistance today, thank you!
February 28, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's a pleasure to hear about your experience with us, Symonne.
Many thanks,
NCF Living, Marketing Team
Excellent help on showing us beds and…
Excellent help on showing us beds and helping us find whats best for the room and how we use storage
February 27, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're grateful for the kind review, Grace.
Many thanks,
NCF Living, Marketing Team
Amanda at Gateshead was very helpful…
Amanda at Gateshead was very helpful showing us around the beds and giving us good recommendations
February 27, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's excellent to hear this, Cameron.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
We're glad to hear this, Chris.
Many thanks,
NCF Living, Marketing Team
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