Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
Company replied
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Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... See more
Company replied
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... See more
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rook my grandmother out to buy new seat and the advisor was really easy to talk to and talked us through all the customisation options and prices. thank you for being so helpful Sean Gateshead
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Gateshead
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, United Kingdom
- 0121 356 5698
4.6
Excellent
686 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service by Cathy at Gateshead
Great service by Cathy at Gateshead
May 25, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're very happy to hear that, Oliver.
Many thanks,
NCF Living, Marketing Team
Cathy@Gateshead was great
Cathy@Gateshead was great, good customer service.
May 23, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're glad you thought so, Nathan!
Many thanks,
NCF Living, Marketing Team
Shaun from Gateshead branch was…
Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
May 21, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We hope that you love your new sofa, Miss Hunt!
Many thanks,
NCF Living, Marketing Team
Shaun from Gateshead was very helpful…
Shaun from Gateshead was very helpful and informative with our purchase
May 21, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're very pleased to hear this, Kristopher.
Many thanks,
NCF Living, Marketing Team
We unfortunately spent time to visit the store in Metrocentre
We visited the store in Metrocentre, Gateshead yesterday around 7:30pm.
When we walked in, there was a lady sitting on the display furniture with shoes on, apparently the only member of staff in the store, just looking at her phone. She didn’t come over to greet us or offer any help. Instead, she just waved her hand and carried on using her phone.
From a customer service and sales point of view, this was really poor. Ignoring customers as they walk in is not a sales technique I’ve ever come across, and I honestly don’t understand how it’s meant to work.
When you’re surrounded by so many brands selling similar products, customer service is what makes the difference. Staff should be welcoming, attentive, and making an effort to engage, not sitting on display furniture on their phone.
Overall, it was a very disappointing experience and not what we would expect from a retail store. We won’t be returning.
May 19, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Hello Maria, thank you for providing us with feedback about your experience.
We'd like to apologise that you feel dissatisfied by your experience at our Gateshead store, as this does not reflect our high standards and is atypical of our considerate and skilled team members. We will ensure that your feedback is raised internally so that we continue to meet our high standards for customer satisfaction.
Thank you for your time and understanding, and our apologies again for any inconvenience caused.
Many thanks,
NCF Living, Marketing Team
rook my grandmother out to buy new seat…
rook my grandmother out to buy new seat and the advisor was really easy to talk to and talked us through all the customisation options and prices. thank you for being so helpful
Sean Gateshead
May 16, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're grateful for you taking the time to leave a wonderful five-star review, Craig.
Many thanks,
NCF Living, Marketing Team
out shopping today
out shopping today. very helpful advisor and easy to talk to
Sean Gateshead
May 16, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's just what we like to hear, Catherine.
Many thanks,
NCF Living, Marketing Team
excellent experience
excellent experience. Sean was very helpful and made the whole process easy and quick
thank you
Sean Gateshead
May 16, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're grateful for the excellent feedback, Cat.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
We appreciate your feedback, Gary.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was very helpful and…
Cathy at Gateshead was very helpful and gave us a great customer experience
May 12, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We'll be sure to pass along the charming feedback to Cathy, Jayne.
Many thanks,
NCF Living, Marketing Team
Because we got a spinny Chair and the…
Because we got a spinny Chair and the sofa is comfy
May 10, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We hope that you enjoy your purchase and thank you for the kind feedback, Claire.
Many thanks,
NCF Living, Marketing Team
Great fast experience Liam helped us…
Great fast experience Liam helped us pick out a dining table too our liking very happy thankyou
May 9, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We hope that you enjoy your new dining table and thank you for your time, Jade.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead - excellent service
May 9, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Thank you for your kind feedback, Craig.
Many thanks,
NCF Living, Marketing Team
Cathy @ Gateshead
Cathy @ Gateshead - sofa & matress purchase
Knowledgeable/helpfull
May 9, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We hope that you enjoy your new sofa and mattress, Anne-Marie.
Many thanks,
NCF Living, Marketing Team
Cathy
Cathy at Gateshead
True professional,attentive and extremely helpful in helping us to choose our sofa .will recommend to family and friends.
May 9, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're glad to hear about your time at our Gateshead store, Elaine.
Many thanks,
NCF Living, Marketing Team
Cathy
Cathy was knowledgable and friendly helping me to purchase the Prague drawers and wardrobe today
May 7, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We wish you all the best with your new drawers and wardrobe, Chris - excellent choice!
Many thanks,
NCF Living, Marketing Team
Cathy at gateshead
May 7, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Thank you for the five-star review.
Many thanks,
NCF Living, Marketing Team
Great service
May 7, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're glad you think so, Catherine.
Many thanks,
NCF Living, Marketing Team
Helpful staff
Staff member Shaun was very friendly, polite, helpful and explained everything very well.
May 6, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's just what we like to hear, Chelsea.
Many thanks,
NCF Living, Marketing Team
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