Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
Company replied
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Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... See more
Company replied
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... See more
Company replied
rook my grandmother out to buy new seat and the advisor was really easy to talk to and talked us through all the customisation options and prices. thank you for being so helpful Sean Gateshead
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Gateshead
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, United Kingdom
- 0121 356 5698
4.6
Excellent
686 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was great!
Was great. I loved the relaxed approach. Shaun was so helpful, knowledgeable and put us at ease. We bought the sofa today! Thank you!!!
May 6, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We hope that you enjoy your new sofa and thank you for the feedback, Jodie!
Many thanks,
NCF Living, Marketing Team
Top service from Shaun Carter at…
Top service from Shaun Carter at Gateshead. Really helpful, easy to deal with and nothing was too much trouble. 5 stars from me
April 15, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We appreciate your five-star review of your experience with Shaun, Kallum!
Many thanks,
NCF Living, Marketing Team
A relaxed sales environment.
Relaxed environment and knowledgeable salesman Liam sorted everything out for a hassle free purchase.
May 4, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's just what we like to hear, Steve.
Many thanks,
NCF Living, Marketing Team
Shun is helping us a lot thank you so…
Shun is helping us a lot thank you so much 🥰 I had a perfect sofa 💃💃
May 2, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We wish you all the best with your new sofa, Hazal!
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
We're glad you think so, Andy!
Many thanks,
NCF Living, Marketing Team
Amazing service
Andy from Gateshead was a fantastic help when I visited the Gateshead store. He was extremely friendly and helpful when I was browsing. He had excellent knowledge and provided support and advice to help me make a decision on what sofa to pick.
April 30, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We'll make sure to pass along your excellent feedback to Andy, Erin!
Many thanks,
NCF Living, Marketing Team
Gold star staff member
Andy at the Gateshead Metro store was so helpful and a great guy yesterday. Really helped me out with what I needed! Will definitely be visiting again
April 29, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We appreciate you taking the time to leave such wonderful feedback, Saydi.
Many thanks,
NCF Living, Marketing Team
Great customer service
Great customer service. Special mention to Andy from the Gateshead store for his help.
April 21, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Thank you for taking the time to leave a review of your time with us, Sophie.
Many thanks,
NCF Living, Marketing Team
Andy at gateshead was great from start…
Andy at gateshead was great from start to finish.
April 29, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We'll be sure to let him know you said so, Brian.
Many thanks,
NCF Living, Marketing Team
Andy at Gateshead was phenomenal
Andy at Gateshead was phenomenal. Great knowledge and very attentive.
April 28, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's exactly what we like to hear, Daniel.
Many thanks,
NCF Living, Marketing Team
Extremely helpful
Andy at Gateshead was extremely helpful in helping me and my partner pic out a new mattress and getting furniture for our new home. Really friendly and approachable and will definitely recommend to friends and family
April 26, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Congratulations on your new home and all the best with your new mattress, Jamie! Thank you for the kind recommendation.
Many thanks,
NCF Living, Marketing Team
Andy from Gateshead- fantastic service…
Andy from Gateshead- fantastic service from Andy, so helpful and nothing was too much trouble when I couldn’t decide!
April 26, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's delightful to hear about your experience at our Gateshead store, Katie.
Many thanks,
NCF Living, Marketing Team
Andy at Gateshead was very helpful
Andy at Gateshead was very helpful
April 26, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's wonderful to hear this, Rachael!
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
We'll be sure to pass along the compliments to Andy, Stuart.
Many thanks,
NCF Living, Marketing Team
⭐️⭐️⭐️⭐️⭐️
Liam was spot on, not pushy let us walk and see stuff for ourselves and when we wanted help could help enough.
From free chair Ian
April 25, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're glad to hear that you enjoyed your experience at our Gateshead store, Ian.
Many thanks,
NCF Living, Marketing Team
Andy at Gateshead fantastic service
Andy at Gateshead fantastic service
April 25, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We'll be sure to let him know you said so, Craig.
Many thanks,
NCF Living, Marketing Team
Really friendly
Really friendly, approachable and didn’t feel pressured by Andy @ Gateshead
April 25, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's just the way we like it, Lauren - thank you for the kind feedback.
Many thanks,
NCF Living, Marketing Team
Andy at Gateshead fantastic help and…
Andy at Gateshead fantastic help and guidance on choosing a new bed
April 25, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's wonderful to hear, Mark - we hope you found what you were looking for with us.
Many thanks,
NCF Living, Marketing Team
Cathy at gateshead was fabulous
Cathy at gateshead was fabulous. Made to feel at ease, explained fully everything.
Id definitely recommend her & the shop without doubt !!
April 23, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're thrilled to receive such a lovely recommendation, Elaine - thank you for the five stars.
Many thanks,
NCF Living, Marketing Team
Good experience
Liam at Gateshead very helpful. No hard sell and very pleasant. Definitely recommend.
April 22, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Thank you for your kind recommendation, Wendy.
Many thanks,
NCF Living, Marketing Team
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