Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
Company replied
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Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... See more
Company replied
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... See more
Company replied
rook my grandmother out to buy new seat and the advisor was really easy to talk to and talked us through all the customisation options and prices. thank you for being so helpful Sean Gateshead
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Gateshead
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, United Kingdom
- 0121 356 5698
4.6
Excellent
687 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from NCF LIVING - Gateshead
Thank you for your five-star review.
Many thanks,
NCF Living, Marketing Team
Avoid NCF
It is beyond belief that this company has such a high rating.
The aftercare service they “offer” is some of the worst I have ever experienced.
A sofa was delivered and when we unrapped it a couple of weeks later it was damaged. The way it was damaged was advised to us was from being dropped. This was from a professional
Mover so I can only take their expertise in this as good judgement.
NCF have just advised us there are not going to anything as we didn’t report it quick enough. We reported it as soon as was practical and never touched it from it being dropped off.
So we are now going to pursue them through the courts, so we’ll see what that brings.
In short I would never again buy a product from this company if they were the last company on earth.
Please beware
April 9, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Hello Mr Burns, thank you for taking the time to provide us with feedback about your experience.
We'd like to extend our sincere apologies for the situation described here and thank you for your honesty. It is never our intention for our customers to be anything less than satisfied with their purchase and it's clear that we've fallen short here. We apologise if our policies were not made appropriately clear and will ensure that we let our teams know of this feedback so that improvements can be made going forward.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
Thank you for the five-star review, Rebecca.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
We're glad that you enjoyed your visit, Garry.
Many thanks,
NCF Living, Marketing Team
Andy at the Gateshead store…
Thanks to Andy at the Gateshead store for his friendly help and advice as we chose our sofa.
April 6, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We wish you all the best with your new sofa, David.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was amazing real…
Cathy at Gateshead was amazing real chatty and polite but far from pushy thanks Cathy amazing sofa and lovely to chat with
April 6, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're thrilled to hear that Cathy made your visit so enjoyable, Mrs Reay.
Many thanks,
NCF Living, Marketing Team
Cathy at gateshead was brill
April 6, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's just what we love to hear, Andrew.
Many thanks,
NCF Living, Marketing Team
Cathy was excellent today
Cathy was excellent today. Very helpful and knowledgeable about products. Would highly recommend.
April 4, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Thank you for the delightful recommendation.
Many thanks,
NCF Living, Marketing Team
Cathy from Gateshead was incredibly…
Cathy from Gateshead was incredibly helpful. Great service!!!
April 4, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're thrilled to hear that you enjoyed your visit to our Gateshead store.
Many thanks,
NCF Living, Marketing Team
Andy from the Gateshead store is a Legendary bloke
Andy from the Gateshead store is a legendary bloke! Chuffed to bits! Thank you so so much Andy!!!
April 4, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
You're more than welcome, Kasiedee!
Many thanks,
NCF Living, Marketing Team
Andy from the Gateshead store was…
Andy from the Gateshead store was amazing and very proffesional helping us picking a sofa for our new home
April 4, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Congratulations on your new home and sofa - thank you for the kind review.
Many thanks,
NCF Living, Marketing Team
Great experience
Great experience, Amanda was very helpful and talked me through all the different colours and pattern options when choosing my new sofa, Thank you.
April 3, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We wish you all the best with your new sofa, Lorraine!
Many thanks,
NCF Living, Marketing Team
Amanda was great when choosing our new…
Amanda was great when choosing our new sofa today. Thank you so much, would highly recommend!
April 3, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We hope that you enjoy your new sofa and thank you kindly for your review, Charlotte.
Many thanks,
NCF Living, Marketing Team
Gursimrin was amazing
Gursimrin was amazing , explained everything in thorough detail to me
March 29, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's a pleasure to hear this, Ben.
Many thanks,
NCF Living, Marketing Team
Gursimrin was great at helping my…
Gursimrin was great at helping my family choose a sofa for our living room
March 30, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're pleased that Simmy was able to help you find what you were looking for, Leoni.
Many thanks,
NCF Living, Marketing Team
Great service from Andy at Gateshead.
Great service from Andy at Gateshead.
March 28, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's exactly what we like to hear, LD!
Many thanks,
NCF Living, Marketing Team
Communication
Communication! We are still waiting on our goods that was ordered 4 months ago. Will not give us a reason why the sofa is being delayed. Can't call them, emails take 11 days to get a response. Have had to go into store twice to get them to contact head office
November 12, 2025
Unprompted review
Reply from NCF LIVING - Gateshead
Hello Georgie, thank you for taking the time to write a review.
We'd like to extend our sincere apologies regarding the delays you are facing with both your order and communication on the matter. During busier periods there can be delays in response from our customer service team, though they work diligently to respond to every query as quickly as possible. We will be sure to forward this review internally as all feedback is essential to us. Thank you for your time and honesty.
Many thanks,
NCF Living, Marketing Team
Great stock at lower prices with the…
Great stock at lower prices with the same if not better quality 5star,we were just browsing no pressure sales relaxed,and special thanks to Andy for his assitance when needed,definately worth a look
March 24, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We greatly appreciate your wonderful feedback, Glen.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was fabulous helped…
Cathy at Gateshead was fabulous helped us with our sofa! Was very impressed with her customer service
March 22, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We'll be sure to pass along this wonderful feedback, Andrea.
Many thanks,
NCF Living, Marketing Team
Sandra on the high gates was amazing made…
Sandra on the Highgate was amazing made me comfortable and the buying was easy thank you Sandra
March 20, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's a pleasure to read about your experience with Sandra at our Highgate store, Asha.
Many thanks,
NCF Living, Marketing Team
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