Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
Company replied
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Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... See more
Company replied
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... See more
Company replied
rook my grandmother out to buy new seat and the advisor was really easy to talk to and talked us through all the customisation options and prices. thank you for being so helpful Sean Gateshead
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Gateshead
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, United Kingdom
- 0121 356 5698
4.6
Excellent
687 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cathy at Gateshead was great but…
Cathy at Gateshead was great but wouldn’t let us have a free picture of the wall hahaha but helped my parents purchase their sofa
March 20, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We wish your parents all the best with their new sofa, Bev!
Many thanks,
NCF Living, Marketing Team
‘Stacey F’ from the customer service team
‘Stacey F’ from the customer service team at NCF has been appalling. The worst customer service we have ever experienced. She is simply incompetent and does not rectify issues in a timely manner.
March 16, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Hello Amber, thank you for taking the time to leave a review.
We're disheartened to hear that you are dissatisfied by your experience with members of our customer service team. Whilst all members of our team work diligently to answer and resolve all queries as quickly as possible, we acknowledge the frustration that can arise when this takes longer than desired. We appreciate your honest feedback.
As previously mentioned, we are unable to look into matters without the inclusion of an order number. Should you wish us to chase contact where needed, please feel free to reach our marketing team via direct message on Instagram or Facebook where we will be more than happy to do so.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead sod my sofa to me I…
Cathy at Gateshead sod my sofa to me I love it and can’t wait
March 13, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're pleased that you love your new sofa, Valerie!
Many thanks,
NCF Living, Marketing Team
Quick delivery
Not pushy salesperson (Kathy) Beautiful sofa and quick delivery! Over the moon
March 13, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We wish you all the best with your new sofa, Mrs T!
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead thanks cathy
March 13, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Thank you for your five-star review, Mark.
Many thanks,
NCF Living, Marketing Team
Cathy at hard amazing lady very helpful!
March 13, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We couldn't agree more, Lisa!
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead
Cathy at Gateshead! Helped me with my table and even went the extra mill to help me with my little girl! Amazing lady and very helpful
March 13, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's wonderful to hear, Danielle - we hope you enjoy your table.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was a real great…
Cathy at Gateshead was a real great help thanks for sorting out our orders
March 13, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're pleased that Cathy was able to assist with your order, Patrick.
Many thanks,
NCF Living, Marketing Team
Cathy at gayeshead was fab thanks Cathy
Cathy at gayeshead was fab thanks Cathy
March 13, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're pleased to hear that you enjoyed your time with us.
Many thanks,
NCF Living, Marketing Team
significant damage to sofa
I've already reviewed NCF based on our experience in store (great) and after sales (shocking). I wasn't able to comment on the quality of the product at the time as it was yet to be delivered. We now have the sofa and upon unpacking have discovered signifcant damage. Here's hoping we get a better response from customer services this time but I'm not holding my breath.
March 12, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Hello Amanda, thank you for bringing this to our attention.
We're greatly disheartened to hear about the issue with your order. Please ensure that this is reported with photo evidence and your order number to our customer service department within 3 working days of the goods being delivered; this can be sent to customer service via email at customerservice@ncf.co.uk.
Thank you for your time and our sincere apologies once again.
Many thanks,
NCF Living, Marketing Team
Amanda was very helpful at gateshead
March 11, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're glad that you enjoyed your visit to our Gateshead store, Chris.
Many thanks,
NCF Living, Marketing Team
Very helpfull Amanda at gateshead
March 11, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's wonderful to hear this, Alison.
Many thanks,
NCF Living, Marketing Team
Great service professional and…
Great service professional and friendly. No hard sell from Gary @ Gateshead.
Genuine deal.
March 8, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're glad to hear this, Andrew.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead
Cathy at Gateshead. Very funny and outgoing, as well as great customer service and sales skills. Thanks
March 7, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're grateful for the lovely feedback, Ibrahim.
Many thanks,
NCF Living, Marketing Team
Amanda at Gateshead was super helpful
Amanda at Gateshead was super helpful. Came mid week and fell in love with a sofa and dining table. Came back in the weekend and got both. Amanda helped talk through the options I had for purchasing and made the entire process so smooth! Over the moon!
March 7, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We wish you all the best with your new sofa and dining table, Lauren!
Many thanks,
NCF Living, Marketing Team
cathy at gateshead was amazing thanks…
cathy at gateshead was amazing thanks cathy
March 6, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're glad to hear this, Mrs McIver.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead thanks for the help…
Cathy at Gateshead thanks for the help Cathy
March 6, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Thank you for your review, Nicky.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was amazing very…
Cathy at Gateshead was amazing very kind chatty and helpful
March 6, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's delightful to hear, Tracy.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
Thank you for your review, Ethan.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was great help…
Cathy at Gateshead was great help processing our order
March 6, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're thrilled that you enjoyed your time with us, Chloe.
Many thanks,
NCF Living, Marketing Team
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