Shaun from Gateshead branch was brilliant. Helped us order our new sofa quickly and easily. Lovely chap with excellent customer service.
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Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us spac... See more
Company replied
We went to the Gateshead store today for a look around/inspiration for our new home and were met by Simmy who was amazing from start to finish! Very friendly and knowledgeable nothing was too mu... See more
Company replied
rook my grandmother out to buy new seat and the advisor was really easy to talk to and talked us through all the customisation options and prices. thank you for being so helpful Sean Gateshead
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Gateshead
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 6C Metro Retail Park, NE11 9XU, Gateshead, United Kingdom
- 0121 356 5698
4.6
Excellent
686 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Andy from Gateshead was great thank you
Andy from Gateshead was great thank you
April 21, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're very pleased to hear that, Debbie.
Many thanks,
NCF Living, Marketing Team
Amazing customer service from cathy in…
Amazing customer service from cathy in gateshead metrocentre store
April 21, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's a pleasure to hear about your experience with us, Kyle.
Many thanks,
NCF Living, Marketing Team
Cathy @ Gateshead
Cathy @ Gateshead
Seamless order great customer service
April 18, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're very pleased to hear this, Michelle.
Many thanks,
NCF Living, Marketing Team
Very Good Experience (so far).
Called into the Gateshead store today to browse and eventually made a purchase.
Liam was extremely friendly, very helpful with all our questions and offered some great advice. He was not at all pushy.
We just hope delivery and installation are as positive.
April 17, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We appreciate you taking the time to leave such a lovely review, Karin.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was very helpful…
Cathy at Gateshead was very helpful made great tea and coffee and sold us a fab sofa thanks Cathy
April 17, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're pleased that you found just what you were looking for and enjoyed your tea and coffee, Mrs Finnigan.
Many thanks,
NCF Living, Marketing Team
Do not buy from NCF Living
After ordering furniture and having to pay an additional £100 delivery charge the order was not delivered on the day stated. I offered to take table at the time but was told it had to be deleivered at a cost. The 3rd party delivery company say they knocked at the house with order but 3 people in the house never heard this. I called both drivers and company 7 minutes after missed time asking for them to return but the request was declined. They have now asked for another £100 holding me to ransom. This means I would be paying 50% more than furniture value. When I complained they have blocked my number so even if I wanted to pay the money I cant get through and they have offered no refund so I am currently £500 out of pocket.
April 17, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Hello Jill, thank you for taking the time to provide a review about your experience.
We'd like to extend our sincere apologies for the situation described here, as this by no means reflects our standards of customer satisfaction. Unfortunately as no order number has been provided here we are unable to view specifics on the situation, but will ensure that your feedback is forwarded to the relevant teams.
Furthermore, please note that our customer service team do not block numbers at any point. We apologise if you have had difficulty reaching the team - should you require assistance with this, please feel free to contact our marketing team via direct message with your order number where we will be happy to chase contact internally for you.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead excellent product…
Cathy at Gateshead excellent product knowledge and very helpful.
April 16, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Thank you for taking the time to provide us with feedback about your time with Cathy, Cal.
Many thanks,
NCF Living, Marketing Team
Cathy at gateshead was a help with the…
Cathy at gateshead was a help with the purchase of our table and chairs
April 16, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
It's excellent to hear that you found what you were looking for with Cathy's help, Carol.
Many thanks,
NCF Living, Marketing Team
Cathy at Gateshead was really helpful…
Cathy at Gateshead was really helpful 10 out of 10
April 16, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's very kind of you to say, Bernard.
Many thanks,
NCF Living, Marketing Team
I paid for a sofa and bed in January
I paid for a sofa and bed in January, and then in February they claimed that the money hadn't been sent - I told them to check again and they realized their error
Now, they also said it would delivered in March. It is now April and despite being told it was in the warehouse on 11th April, nobody has called, text and they are not responding to my emails
I am disgusted and appalled by the service and honestly am considering going elsewhere and asking for a refund
April 11, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Hello Dav, thank you for your honest feedback.
We're very sorry to hear about your experience with us on this occasion, as we aim to provide high levels of satisfaction to all of our customers.
Please note that if you hear nothing further regarding your goods' delivery, you can contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to chase this internally on your behalf. Thank you for your time.
Many thanks,
NCF Living, Marketing Team
Big shout out to Andy in the Gateshead…
Big shout out to Andy in the Gateshead store! Sorted us out a beautiful new dining set for our new kitchen, amazing price and amazing customer service 😀
April 13, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're very grateful for you taking the time to write a lovely review, Jenna.
Many thanks,
NCF Living, Marketing Team
Liam was friendly and very helpful in…
Liam was friendly and very helpful in assisting us to buy a bed. He was knowledgeable about the product and delivery service.
Our bed was delivered today as arranged on time and with care and professionalism.
Great service all round!
From Jill and Barry
April 10, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're thrilled to hear that everything has gone smoothly with the arrival of your new bed, Jill and Barry! Thank you for the kind words.
Many thanks,
NCF Living, Marketing Team
Great products, prices and service.
Instantly acknowledged and taken to see the products we were interested in. Not overbearing in any way but staff (Liam) was clearly visible and available to answer questions whilst also giving us space to talk and decide. Honestly best products and prices we’d seen all day for sofa bed and connected/audio sofa and chair living room set. Even better 0%interest free payment options available too and colleague Amanda supported with this too in a friendly, time efficient and knowledgeable manner.
April 12, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
Thank you for taking the time to write such a lovely review about your experience at our Gateshead store.
Many thanks,
NCF Living, Marketing Team
Kathy was exceptionally helpful
Kathy was exceptionally helpful, gave us plenty of space to look around and make a choice as to what sofa we were looking for. Good price and great service
April 12, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's very kind of you to say and we'll be sure to pass along the feedback to Cathy.
Many thanks,
NCF Living, Marketing Team
Really good service
Really good service, great value for money and service amazing. Cathy was so helpful going over everything and made all the info easy to understand
April 12, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We're grateful to receive such a charming review, Fiona.
Many thanks,
NCF Living, Marketing Team
Simmy at Gateshead was a great help…
Simmy at Gateshead was a great help today. He sourced us 2 new settees from the warehouse. Thanks mate
April 12, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
You're more than welcome, Richard - thank you for the review.
Many thanks,
NCF Living, Marketing Team
We were welcomed by Andy at NCF LIVING Gateshead store very professional and no pushy sales patch
We visited Gateshead store today and we're welcomed by Andy who was very helpful and explained everything to us in detail, no pushy sales patch felt very much at ease and bought 2 x 3 seater sofas and arm chair. Great service.
April 12, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We wish you all the best with your new sofas and armchair, Pauline!
Many thanks,
NCF Living, Marketing Team
Fantastic excellent professional…
Fantastic excellent professional service from Cathy at Gateshead
April 12, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
That's just what we like to hear, Caroline.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Gateshead
We're grateful for your feedback, Nicola.
Many thanks,
NCF Living, Marketing Team
Kathy at Gateshead sold us a sofa…
Kathy at Gateshead sold us a sofa today, she was so professional, funny and had outstanding service. Would highly recommend
April 10, 2026
Unprompted review
Reply from NCF LIVING - Gateshead
We appreciate you taking the time to write such a lovely review, Kelsey.
Many thanks,
NCF Living, Marketing Team
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