NCF LIVING - Glasgow Reviews 333

William in the Glasgow East End shop was excellent!

Our experience in the shop was lovely. I can tell that the salespeople really care about the service they provide. William was great, helped us pick our sofa and provided us with all the information we needed. The sofa has arrived and it is excellent, we keep getting compliments on it.

Ordered table and chairs , 3 faulty tables delivered . Took 5 months to get a replacement.

Great customer service. Balgit at Glasgow store. Very friendly and helpful.

In house staff super helpful.

Update purchased 24th Feb - now 19th March no resolution. One refund has not been processed despite advising to go ahead weeks ago. None of our money has been sent back. In a dispute as they took 17 working days to offer delivery on second order and that was only offered due to us advising we have consulted our bank for a chargeback.

Most times I call I receive an auto response telling me no one can answer my call. Email response is poor.

The agent deems NCF's Terms and Conditions to override the consumer rights act.

Original complaint below: Re order GLOM1888 and GLOM 1889.

Customer support flexibility - terrible. We had a project manager who stole all our furniture. We ordered furniture from NCF and two days later realised we could not keep the house on after already losing tens of thousands on the sale and being robbed. I came into store to return the items. I was called back by an agent and charged 25% of one order and advised I needed to pay 50% of another order (only two days after ordering and nothing was customised).

I have asked for cancellation of one order - still not processed. The second order has still not had delivery arranged. We were supposed to have it 7 to 10 days after purchasing. No contact from NCF to arrange a delivery date.

I have called twice this morning and no one is available to take my call.

No email response from an email we received and responded to on 27th Feb - two weeks later and no communication received.

I purchased an order from DFS on the same day as I purchased these orders, and advised them two days later we could not keep the order. DFS were very kind. They allowed us to keep one of the cheapest items on the order and gave us a full refund for everything else.

I would never order from here again. They have charged us an exorbitant amount of money unnecessarily and we now have a sofa we don't need because I wasn't paying half price to cancel the order.

Very poor customer service and a guaranteed way to lose any sort of repeat custom.

If you are near the store I strongly advise giving it a body swerve and popping into DFS or Sofology both next door to this shop.

The agents advised it was due to the their terms and conditions.
a) Extremely unfair T & Cs
b) DFS also have fees written into their T & Cs which they managed to waive for us by allowing us to keep cheapest item and returning everything else at full price.

Emma was really friendly, helpful and informative. Great choice of sofas too.

Balgit at Glasgow was very knowledgeable and helpful- would recommend

Great service and friendly staff

Balgit was amazing very helpful

When we entered ncf living in Glasgow we were greeted by Bruce he let us know he was available then allowed us to wander without following us or putting pressure on us unlike the other stores we visited that follow you everywhere and pressure you into having conversation with them. When we were ready he was easy to talk to knew his stock and made us feel very welcome, I would definitely recommend him to all my family and friends. Also stock was lovely and well presented.

We recently just purchased a couch from Emma at the Glasgow branch she has made the stressful choice much easier and been very patient and not pushy to get a sale at all. Would highly recommend coming in to see her if you’re looking for furniture!

Absolute joke paid cash & now I’m ready for my delivery no one answers phone it just constantly says no one is available to take your call iv been trying for 5 days now & it’s the same number available for all nationwide branches iv even tried to reach someone through social media & emailed no reply I would not recommend this company

Helpful, gave good information regarding delivery.

Bruce at Glasgow was very helpful and I appreciate it a lot for making it as easy as possible for me

Kevin at Glasgow was really helpful today and we appreciate all the information he gave us to help us make some choices we have been struggling to make. Thank you Kevin

Great service and help from Kevin at the glasgow store

Great service from Kevin at the glasgow store. We will be back to order our new sofa when we get the keys to our new house next month.

Joe in your Glasgow store was very professional today. We were struggling to choose a colour, so he took the samples outside, helped me to compare it with my wallpaper samples.
He was very informative, knew what he was talking about. He is an asset to this company

We were in your Glasgow store the other day. Spoke to Joe who gave us first class service, very knowledgeable and patient. We weren't pressured into anything. He made recommendations that would suit my mobility needs.

Brilliant service from Emma at the Glasgow branch. Emma really knew her stuff and was really helpful and patient when we came to the store. Thanks so much Emma, you were wonderful and I have told all my friends and family to get their next sofa from you!

Great experience and service from Kevin at Glasgow. Spoke us through all the process and great customer service, thank you.

After previously coming into store on 3 seperate occasions to see Kevin at the Glasgow store, we finally decided on the sofa that suits our room perfectly. Kevin gave amazing advice on each occasion and was never pushy, which was something thatvreally appealed to use about Kevin and the company. Highly recommend