NCF LIVING - Hull Reviews 424

TrustScore 4.5 out of 5

4.6

Unit 7B, Junction Retail Park, St Andrews Quay, HU3 4SD Hull, GB


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See what reviewers are saying

Rated 5 out of 5 stars

STEVE from HULL. Visited the NCF in Hull today and was advised and helped by Steve. He was very approachable, friendly and answered all our questions. More importantly to us was he introduced himse... See more

Company replied

Rated 5 out of 5 stars

Dan at Hull did a fantastic job walking me through the available options and helped me find the right pieces for my living space while staying within budget. I would 100% recommend using NCF Furniture... See more

Company replied

Rated 5 out of 5 stars

Staff were very welcoming and chatty and made our experiences truly amazing and even helped out with helping us decided what we would like

Company replied

Rated 5 out of 5 stars

Went in for a look around and didn't expect to actually leave with two high quality new sofas. Steve at hull was incredible helpful especially cause everything was going wrong, phones dying, going b... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING - Hull

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

  • Unit 7B, Junction Retail Park, St Andrews Quay, HU3 4SD, Hull, United Kingdom

  • 0121 356 5698

4.6

Excellent

TrustScore 4.5 out of 5

424 reviews

5-star
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1-star

Replied to 96% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Bought a new bed and matreess.

Bought a new bed and matreess.
The sales assistant Steve from Hull
Was very helpful with our choice
I would recommend
Reasonable prices

April 26, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We wish you all the best with your new bed and mattress, Donna!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Sofa with ultimate tech

Chris really looked after us and we have our new sofa on its way

April 25, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We hope that you enjoy your new sofa and thank you for the five stars, Mr and Mrs Hopper!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Staff were very welcoming and chatty…

Staff were very welcoming and chatty and made our experiences truly amazing and even helped out with helping us decided what we would like

April 22, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We're thrilled to hear that you had an enjoyable experience at our Hull store, Shannon.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Very relaxed store with friendly staff…

Very relaxed store with friendly staff who are ever so helpful and welcoming. The prices are better than the other wellknown sofa shops.
They have a great range, from sofa, outdoor furniture, dining table and beds! Spoke with Mark in the store. Very friendly chap. I reccomend!

April 22, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We're truly grateful for such kind feedback, Tiffany - thank you for your recommendation.

Many thanks,
NCF Living, Marketing Team

Rated 1 out of 5 stars

I would give this review a 0 if I…

I would give this review a 0 if I could. I ordered a bed, mattress and headboard from the store in Hull. When the bed was delivered the headboard was faulty and wasn't able to be fitted to the bed. This was over a month ago and I have yet to have a replacement, refund or any form of response from customer service.

March 23, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

Hello Pam, thank you for taking the time to provide us with honest feedback.

We're very sorry to hear about your experience with us on this occasion, as this by no means reflects the standards we strive for when it comes to our goods and services. Please note that if you are struggling to reach our customer service team, you can contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to chase contact on your behalf.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

STEVE from HULL

STEVE from HULL.
Visited the NCF in Hull today and was advised and helped by Steve. He was very approachable, friendly and answered all our questions. More importantly to us was he introduced himself and left us to walk round without following us and hiding behind corners ready to pounce, as some furniture stores do.
So thank you Steve for your help in choosing the right chair for us.

April 18, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

Thank you for taking the time to leave such a lovely review, Kate.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Exceptional service

Exceptional service from Chris at the St Andrew’s Quay store. Great to know my sofa can be delivered so quickly and a great sale price too.

April 18, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We appreciate you taking the time to write a review and wish you all the best with your new sofa, Katy.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Very happy customers.

Steve at Hull store very helpful, informative and pleasant. Choice fantastic and generally calming atmosphere.

April 17, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

That's very kind of you to say, Jason.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Hull

Steve at Hull was very friendly, and very helpful. Had lots of patience and answered all of our questions.

April 17, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We greatly appreciate you taking the time to leave such a lovely review, Mrs Clixby.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Dan at the hull store was very helpful…

Dan at the hull store was very helpful and efficient. He found me the perfect sofa and I can't wait to have it delivered. Thank you so much x

April 14, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We're grateful for your delightful feedback and wish you all the best with your new sofa, Jessica.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Perfect experience

Just purchased a new suite from here ,absolutely brilliant service,the young man (matt) brilliant, enjoyable experience, would recommend

April 14, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We're pleased that you had an enjoyable experience at our Hull store, Simon.

Many thanks,
NCF Living, Marketing Team

Rated 1 out of 5 stars

Faulty table on delivery

Faulty table on delivery, missed deadlines, and zero communication unless I chased constantly.
Took far longer than promised to resolve. Very poor customer service.

March 3, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

Hello Alin, thank you for providing us with honest feedback.

We'd like to offer our heartfelt apologies for the issues with faults and communication described here. We aim to meet high standards for our goods and services, and as such we are disheartened to have fallen short of this. Whilst from the review above it appears to have now been resolved, we will ensure that this feedback is forwarded to the relevant teams for future improvement.

Thank you for your time and understanding.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Our salesman was very helpful and did…

Our salesman was very helpful and did everything he could to accommodate us, we were very happy with our experience

April 12, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We're thrilled to hear that you enjoyed your time with us, Kevin.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Great service

Great service. Knew exactly what I wanted from visiting the other day. Thankyou so much!

April 10, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We're very pleased to hear that, Claire.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Holden the sales representative at NCF…

Holden the sales representative at NCF Living Hull was a great help, providing knowledgeable product information and even going out of his way to match up different chairs with the chosen dining table. Highly recommend!

April 4, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

It's excellent to hear that Holden was so helpful during your visit, Amanda.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Fabulous experience at ncf

Fabulous experience at ncf. Special mention to Mark who was amazing. Very friendly but professional. Highly recommended. 5 * service

April 4, 2026
Unprompted review
NCF LIVING - Hull logo

Reply from NCF LIVING - Hull

We're very grateful for the kind recommendation, Nichola.

Many thanks,
NCF Living, Marketing Team

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