NCF LIVING - Preston Reviews 487

Went to NCF Preston looking to buy a sofa. On arrival met Becky her customer service was excellent, she was very informative and helpful. Highly recommended her and the company.

It was so nice to be able to consider and then decide to purchase my sofa without being hounded by sales staff. Charles from the Preston store was very helpful and considerate allowing space and time a pleasing change .Will review again on delivery of purchase.
Thank you Charles from Preston store.

Charles at Preston Docks store very helpful. Didn’t hassle and honest and open with sales.

Anita at the NCF preston store was amazing very friendly and knowledgeable answered all our questions and a wide variation of sofa and beds would highly recommend this store.

Was left to browse no pestering.
When we required assistance Charles was so helpful and made the process straight forward.

I came to look at a new bed for myself but wasn’t sure what I was looking for and Anita at the Preston store was more than happy to help me within my budget she showed me multiple beds and mattress’s nothing was too much trouble for Anita she was bubbly smiling and very helpful 5* to Anita from the Preston store

Kieran was very helpful and was very pleasant to talk to and extremely helpfull

Very happy with the help kieran gave, he was very polite, helpful and answered all my questions I had.

Bought sofa last June.

After-sales update: We paid extra for additional cover for the sofa. We were told it covers oss of resilience of the cushions. After a few months. the cushions started sagging. We popped into the store and were referred to Stainguard (the extra cover specialist). They said that as it had only been ess than 12 months, we needed to qo back to the store. We went into the store and showed them the email. The store emailed head office and they said they would deal with it. Head office said there was nothing wrong with them; just rotate the cushions, and they'l be fine. This is an absolute joke after going into the store multiple times and emailing back and forth. This whole process took two months. I won't be returning here, and I advise everyone to do the same. I've never had sofas go saggy after a few months from DFS or SCS before. I thought they were cheaper than the other two, and going through a tough time, I might save money, but it's not worth it for the comfort you need after a day's work.

Your worker Becky was extremely helpful as once we expressed what kind of couch we wanted to have she explained in detail what would be best for us

i thought becky really helped out with a decision for my little girls birthday a new bed and i thought she did an excellent job helping me out and overall i loved it i would comeback again

Thank you to Anita@Preston store today 27th February 2026.
Professional and informative advice enabled us to choose the best bed and mattress for our guest bedroom.
Anita has excellent product knowledge and good service skills.

Walked into this store today and had a warm welcome by Becky. She explained everything and then went off doing what she needed to do. Once we had decided on a sofa she came over and made it all easy for us.

Served by a lovely lady called Becky she was extremely helpful

Anita and staff were amazing, incredibly helpful and made the whole thing effortless. Couldn’t rate the staff any higher. Would 100% come back!

Anita you have been a massive help with getting our furniture for our new home ! Would recommend your help to anyone

Becky did a great job today at DFS Preston advising and helping me choose two new beds. Thanks.

5 stars! Kieran was an absolute pleasure to deal with

Anita at Preston was great very helpful Preston store

I when into store to look at sofas and found the right one. Anita was friendly and helpful