NCF LIVING - Stoke Reviews 578

Shaun at stoke was very helpful and helped us find the perfect sofa for our family. Highly recommend.

Azra at Stoke was brilliant and very professional

Dean at Stoke was a great help

Beth at Stoke was helpful with showing us some swivel accent chairs

Dean at Stoke was brilliant when we were looking for an our new sofa. This is our second purchase from NCF and the team are very helpful, knowledgable and not pushy whatsoever

Beth at stoke was excellent! Really helpful, friendly and polite!

Great help and service originally in store.

I had originally mentioned I need 6 chairs but the item I had purchased chairs only came in sets of 4 and I woikd need to purchase 8 which would not fit in my house. So I settled for 4. I was told in store the chairs and table can be bought together or separately.

I had returned to store within 24 hours as I had sourced 6 chairs that were appropriate and wanted to cancel just the chairs. Store did advise there may be an admin fee but could be waivered as I returned so soon and had not scheduled delivery yet. Ultimately the choice was up to head office at businsss discretion but my reasons had been noted.

Once head office contacted me I was also suddenly told “ There is also the requirement to spend the same price or higher as the original value of the order. As the table on its own is £399.00 and the package was £699.00 you would need to find something else to spend the £300.00 on.”

This effectively leaves me stuck to purchase something with ncf where nothing else was appropriate for me or I would have to pay a lot more for separate chairs I did not really like where they were sold separately.

I was not told this in store nor is it noted on the invoice so I feel misleaded into a sale. I was also told the chairs and table can be purchased separately but I chose to purchase together at the time as I had to settle for 4 chairs. Now head office is telling me this is a package deals which is not that I also raised in store.

Ncf need to be more transparent with sales and emphasise consequences when making a sale as I am now stuck with something even if I were to pay an admin fee. I should be able to cancel a product with or without admin fee but not be stuck to purchase another item from ncf. There is no point in a cancellation otherwise.

Extremely disappointed and will not be buying from ncf again.

We have popped in to NCF just to look at cream sofas for my mum and Shaun at Stoke was absolutely brilliant, he was understanding, friendly and very patient. My mum bought a sofa, chair and footstool with absolutely no pressure at all. Highly recommend to go see Shaun........THANK YOU!!!!!

Dean at stoke really helpful. Great service.

Ordered settee and chair delivered on the 24th March 2026 ans when checked over half of the lights were not working. Contacted customer service and sent photos as requested straight away and still not got any answers as to when this is going to be sorted. I would not buy from them again poor after sales even when you buy the extended warranty. All there care about is a sale and not what happens after. Customer service never get back to you. Been in the store to be told they will update us and still no call,just passed from one person to another.

Shaun was really helpful at the Hanley Stoke-on-Trent store. New sofas purchased with ease

The experience when taking my mother shopping for a new sofa and easy chair was second to none, the service and help we received from Beth at Stoke was absolutely fantastic, she is a credit to the company.

Azra at stoke was very informative and very professional

Dean at stoke. Very friendly and helpful lovely customer service thank you

Azra at Stoke was amazing really supportive from the start help us find what we need and have us the best advice for what we needed

Azra at Stoke was very helpful and very informative, also very friendly.

Azra at stoke really good service completely out order which was difficult to do but with deans help we got there.

Beth at the Stoke branch was really helpful knowledgeable on products and gave great advice. Great choice and customer service

Azra at stoke was very friendly and helpful, made my purchase easy.