Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we n... See more
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Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Than... See more
Company replied
Dean at Hanley store was extremely helpful and knowledgeable. His knowledge on the furniture was exceptional. Dean, helped my parents and did them a great deal. Thank you we will be back!
Company replied
We have popped in to NCF just to look at cream sofas for my mum and Shaun at Stoke was absolutely brilliant, he was understanding, friendly and very patient. My mum bought a sofa, chair and footstool... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Stoke
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Octagon Retail Park, Eturia Road, ST1 5RR, Stoke-on-Trent, United Kingdom
- 0121 356 5698
4.5
Excellent
578 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ash at stoke was a great help and very…
Ash at stoke was a great help and very polite
April 23, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's excellent to hear, William.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was extremely informative…
Azra at stoke was extremely informative and helpful with helping us in all aspects of our purchase, I would recommend asking for her,when I talk to friends and colleagues.
April 23, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Thank you for the delightful recommendation - we'll be sure to pass along the kind feedback to Azra.
Many thanks,
NCF Living, Marketing Team
Excellent customer care and products
Excellent customer care from Beth who was constantly helpful in all that we needed. We finally made a great choice that we are happy with. They also have a variety of good products and we are definately going back to buy more and wouldn’t hesitate to recommend anyone there….
April 22, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're pleased to hear that you found just what you were looking for at our Stoke store and hope to see you again in the future.
Many thanks,
NCF Living, Marketing Team
Shaun really made our experience great
Shaun really made our experience great, his service was welcoming and top notch. Assisted us in everything. Fabulous service delivery. Thank you Shaun, thank you ncf.
April 21, 2026
Unprompted review
Reply from NCF LIVING - Stoke
You're most welcome, Balqis - we hope to see you again in the future.
Many thanks,
NCF Living, Marketing Team
If I could leave zero stars I would!!
If I could leave zero stars I would!!! Absolute shambles of a company. Ordered a dining table, promised a date for delivery and it came nearly a month later. I had to chase myself multiple times ! Paid an assembly fee and then on the day of delivery they could not fully assemble it though I had paid for the service. The left the furniture part assembled and forgot one chair initially! The furniture has been left in an unsafe state. Then nothing until I contacted and complained and now another person is attending to assemble week later! I have made a complaint after complaint and they ignore. Such poor customer service don’t but from them as you will experience nothing poor service.
April 17, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Hello Zabina, thank you for taking the time to write a review.
We'd like to apologise profusely for the frustration caused by this situation, as this by no means reflects our high standards for customer satisfaction. As our customer service team appear to be actively handling this situation at this moment in time we are unable to advise further at present, but will forward this feedback to the appropriate teams for future consideration.
Thank you for your time and continued patience.
Many thanks,
NCF Living, Marketing Team
Ash at stoke was great
April 20, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're pleased to hear that you think so, Desmond.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Stoke
We're happy to hear it, G Goodwin.
Many thanks,
NCF Living, Marketing Team
Excellent experience
Dean is very proactive, approachable and has got a perfect knowledge of company's products staff.
April 19, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We'll be sure to pass along the charming feedback to Dean, Sharon.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was very helpful and very…
Azra at Stoke was very helpful and very informative
April 19, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's very kind of you to say, Zoe.
Many thanks,
NCF Living, Marketing Team
Incredible service
Incredible service from start to finish. Ash from the Stoke team could not have done anymore for us! Outstanding customer service
April 19, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're very pleased to hear that, Matthew.
Many thanks,
NCF Living, Marketing Team
Brilliant costumer care
Brilliant costumer care. Really helpful from Beth at the stoke store !!
April 19, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Thank you for the excellent feedback, Lewis.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke
Azra at Stoke
Super speedy ,efficient and knowledgeable. Amazing service
April 18, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We'll be sure to pass along the kind compliments to Azra, Charlotte.
Many thanks,
NCF Living, Marketing Team
Beth ncf sales team
Beth sales was extremely polite listening to what was needed and immediately got an insight to what we were after ,she directed us to ex display models which was reduced for new stock and she nailed a sale and a dining room table and chairs she helped with she was a lovely woman and an asset to the business she did all paperwork and her bosses were a pleasure, all goods were reasonably priced without sales being on will mention to others over affordability and customer satisfaction .
April 18, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're very grateful for you taking the time to leave us with such detailed feedback, Gary; we'll be sure to pass the compliments along to Beth.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was an excellent sales…
Azra at stoke was an excellent sales rep explained everything in detail very happy with the sevice
April 18, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's wonderful to hear, Mandy.
Many thanks,
NCF Living, Marketing Team
Azra in stoke was helpful
April 17, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We'll be sure to let him know you said so, Jasmine.
Many thanks,
NCF Living, Marketing Team
Dean at Stoke was brilliant
Dean at Stoke was brilliant, waited patiently whilst we took our time and didn’t rush us at all. Me and my partner really appreciated all the help, answered queries effectively. prices and options were really competitive. Definitely would recommend!
April 17, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're pleased that Dean was so helpful during your visit, Callum.
Many thanks,
NCF Living, Marketing Team
Dean was absolutely fantastic
Dean was absolutely fantastic. He helped us from start to finish to select exactly what we wanted. He was very helpful and friendly, thank you!
April 17, 2026
Unprompted review
Reply from NCF LIVING - Stoke
You're most welcome, Amelia - thank you for the lovely compliments.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was fantastic and really…
Azra at Stoke was fantastic and really good service
April 16, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's wonderful to hear, Gabriel.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke
Azra at Stoke - very satisfied with Azra- very helpful and helped me to make my mind up. Pleased with my purchase.
April 16, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We wish you all the best with your new purchase, Patricia.
Many thanks,
NCF Living, Marketing Team
GO DFS OR ANYWHERE BUT NOT NCF
How this company can be over 4 for reviews i don't know how. Chair and settee came damaged had to wait 3 mths for it to get sorted. Customer service is shocking but I could say other words. The shop staff were no better.
January 23, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Hello Hazel, thank you for providing us with feedback.
We're greatly disheartened to hear that you are dissatisfied with your experience, and we'd like to wholeheartedly apologise for the damage to your goods. As this appears to have now been rectified, we thank you sincerely for your time and understanding, but will be forwarding your feedback internally for future improvement.
Many thanks,
NCF Living, Marketing Team
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