neatcleats.cc Reviews 216

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Good standard, you get exactly what you ordered and is super helpful to keep my stinking boots away from my kit. No issues at all, arrived promptly and I’ve used it 3 times a week since purchase - sti... See more

Rated 5 out of 5 stars

I did not receive my order and requested a refund from my bank. I then received an email asking for a review and I left a poor rating. Since then. I have had emails from Alistair informing me about... See more

Rated 1 out of 5 stars

I was looking forward to my NeatCleats Align+ order, but it would seem that there are delivery issues and a lack of communication to go with it. Seems strange to spend good money marketing something i... See more

Company replied

Rated 5 out of 5 stars

Easy to order, fast delivery, stress free experience. And what a find, brilliant for those wet dirty boots, instead of making everything in your bag disgusting, tap them off and attach to you bag on t... See more

Company details

  1. Sporting Goods Store

Written by the company

Cycling shoe holder for transport and cleat alignment


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

216 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

10/10 Customer Service and product

I cannot fault the products. Originally, I ordered three sets but the wrong ones. My fault. So I spoke to Alisdair at NeatCleat and he could not have been more helpful. He guided me to the right ones, sent them out with impeccable customer service.
Love the NeatCleats, thanks.

May 6, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing!

Ordered for my other half, fitted and he loves them! Simple to mount, easy to clip in, visually pleasing and durable! Customer service 10/10, had an issue with ordering incorrect item and found it so easy to be rectified, Thankyou!

May 4, 2022
Rated 4 out of 5 stars

Great product!

These work really well for me, wall mounted by the spin bike. The quality is excellent, not too hard to unclip but a strong enough hold to really stay put. Standard delivery to the US was nearly 2 weeks, so pay the extra if time is an issue. Somehow managed to order two of the wrong type first time around but that was probably my fault!

March 16, 2022
Rated 1 out of 5 stars

I have yet to receive my shipment and…

I have yet to receive my shipment and no news from your client support team who days ago told me they would have enquired with the shipping company and get my a tracking number. Clearly not a positive experience.

March 7, 2022
neatcleats.cc logo

Reply from neatcleats.cc

Hello Marco, I have emailed you directly on this i'm very sorry. the shipment was held in the UK but it is on its way this morning. so sorry for the delays and we will keep checkign through the week to make sure it gets there.

Rated 2 out of 5 stars

I own 3 sets of neatcleat wall mounts…

I own 3 sets of neatcleat wall mounts for my Look clip cycling shoes. The first set I got 6 months ago fit my cleats much better. They must have changed the design slightly. The newer sets I receive hold your shoes, but they are not firmly secured in there. If they get grazed they fall off the wall.

February 4, 2022
neatcleats.cc logo

Reply from neatcleats.cc

Sorry to hear this. We’ll message directly to resolve this issue.

Rated 5 out of 5 stars

Genius product, great service!

I already had the Shimano version of the product and decided to also try the Speedplay version after switching bikes/pedals. Works great and both the wall hangers and the "mobile" Neatcleats are a great way to stay organised.
This time the transport company seems to have lost the package on the way, but they immediately send me another set. So also great service to back up this product!

January 14, 2022
Unprompted review
Rated 4 out of 5 stars

Amazing customer service

I experienced difficulty with the postal service after ordering. I reached out to customer service and they were dedicated to helping me and ensuring my overall experience was positive… and it was!

January 12, 2022
Unprompted review

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