Neater Heat Ltd Reviews 282

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Friendly and efficient workforce. Uncovered some issues once work started but dealt with them without drama. Cleaned up after themselves every day. Added some cosmetic touches which other quotes said... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend Neater Heat enough. Didn’t have any heating called Neater Heat. Had an engineer come out the same day and fixed the problem. Engineer wore his mask the whole time and wore shoe p... See more

Company replied

Rated 5 out of 5 stars

Called in neater heat as had used previously for a rad change , Old boiler was showing fault codes , they did full diagnostics and pcb was issue, cost of replacement was high and boiler was old.... See more

Company replied

Rated 5 out of 5 stars

Neater Heat were able to send someone round within just a couple of days (others quoted a week or more). Very clear upfront about costs (which were very reasonable). Young guy but thoroughly professio... See more

Company replied

Company details

  1. Heating Contractor
  2. Gas Engineer
  3. Gas Installation Service
  4. Plumber

Written by the company

PROFESSIONAL EX MILITARY ENGINEERING Neater Heat Central Heating Services was formed in 2011 by two ex Military Royal Engineers. Our aim is to provide an honest and professional service to domestic households. Neater Heat have trained and employed over 15 ex-service leaders to combine the skills of military life with the gas industry to make the perfect engineer. Living up to our name we are well known for our neat and precise installations and our neat and tidy work manner. All Neater Heat engineers are gas safe registered, fully qualified and have a exceptional knowledge in domestic and commercial gas central heating, general plumbing and renewable energy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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Rated 5 out of 5 stars

Absolutely brilliant and first class…

Absolutely brilliant and first class service from start to finish. Lee and all the Team have been incredibly professional and very competitive. Would recommend this team with zero reservation. Thank you so much ++

April 26, 2022
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Clare thank you for a fantastic review, we believe in transparency and we work hard to keep our prices affordable, so we are really pleased that came across. We really appreciate your support, we hope to see you again soon.

Rated 5 out of 5 stars

An excellent experience with Neater Heat

I originally called Neater Heat because my boiler had broken down. The receptionist was responsive and the appointment to attend simply arranged. On arrival, the operative was polite, professional and knowledgeable and sought to repair was turned out to be a terminal problem.

The recommendation was that the boiler be preplaced; Neater Heat's advice was proffered in a well mannered way and, having compared their prices with the wider market, I was comfortable that they were competitive.

Again, arrangements for delivery and installation were make quickly and efficient. Communication was excellent.

The installation took a single day. The quality of the install was very good; the ancillary brickwork and other minor works required were done very well. All waste was taken off site and the house was left clean and tidy throughout.

All of my dealings with Neater Heat were professional and cordial. I'm in the real estate business and I have seldom come across a better contractor in any field.

April 26, 2022
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Reply from Neater Heat Ltd

Nick we are so pleased to know that your experience with us was a good one.

Thank you for entrusting us with the work, and for taking the time to write a review, your kind words are greatly appreciated and we hope you won't hesitate to let us know if we can serve you in the future.

Rated 5 out of 5 stars

Toilet cistern repair.

The young man who came to repair our toilet cistern could not have been more helpful and polite, as was the office staff who booked the appointment.

April 25, 2022
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Reply from Neater Heat Ltd

Thank you for a great review, it is great to hear that our service team was able to help. We always love to hear when our customers are satisfied, I will pass on your lovely feedback to the Neater Heat team.

Rated 4 out of 5 stars

Soon sorted

A couple of minor problems with the install. They were dealt with efficiently the next day

April 25, 2022
Neater Heat Ltd logo

Reply from Neater Heat Ltd

Richard thank you for the review. We are pleased to hear the problem has been dealt with efficiently, we appreciate your support.

Rated 5 out of 5 stars

They got the job done very efficiently

They got the job done very efficiently. They needed a part, went out to get it and fitted it, all within the visit. The system was quite old - about 50 - 60 years and probably older than the engineer, yet the engineer was unfazed and the repair to refit the thermostat was effective. Well done.

April 16, 2022
Rated 5 out of 5 stars

Fantastic service as ever

Fantastic service as ever. Punctual, friendly and thorough. When I need help with my heating I don't hesitate to contact Neater Heat - complete professionals. Thank you once again!

April 15, 2022
Rated 5 out of 5 stars

Fantastic service!

I was offered an appointment to service my boiler within a couple of days. Neater Heat Ltd has a very good communication, as they emailed and messaged me about my appointment. They also sent me a reminder. On the day, the engineer arrived within the booked slot. He was very thorough in the work and was very professional. I highly recommend the company. I will be using them again.

April 14, 2022
Rated 5 out of 5 stars

Wow! Neater Heat is a Quality company

Wow! I never thought a company like Neater Heat exist! This is an exceptional central heating company of distinction and top quality. The team of engineers fitted a new boiler and completely renovated my heating system to the highest standard possible. Better still, they are polite, curtious, and very competent group of young engineers. Highly recommended company. The positive reviews here reflects well deserved real customer satisfaction.

April 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great efficient service

Great efficient service, a very honest engineer. My Mum has the onset of dementia and I was worried about the cost and her vulnerability- I was recommended this company and I will be using them in future. 5 stars!

April 2, 2022
Rated 5 out of 5 stars

A great service from end to end

A great service from end to end. The team were highly knowledgeable in their field, and kept us thoroughly informed throughout. They hit the ground running, and were hard at work from arrival to completion - always happy to answer any questions we had along the way.
Upon completion, we were given a full rundown of the work completed - the work looks very 'neat', living up to their name, and the house looks miles better for it.
Over all, very happy and would highly recommend to anyone.

April 1, 2022
Rated 5 out of 5 stars

Superb job by Josh & Jamie

Superb job by Josh & Jamie to unblock our central heating, which required not just a powerflush, but because some pipes were so badly blocked they had to be cut out and replaced. They clearly understood what was wrong with several aspects of our system - and corrected these at the same time, with the final result being a warm house and all the radiators working for the first time in a few years.
They were clean and efficient and cleared up at the end of a long day leaving everything as they found it. Truly excellent service and I would recommend them and the Company to anyone.

March 31, 2022
Rated 5 out of 5 stars

Exceptional & professional service

Exceptional & professional service. Responded quickly to installing a new boiler and hive unit when ours packed up leaving us with no heating or hot water. Engineers that came were lovely, cleaned up after themselves and did a brilliant thorough job. Highly recommend

March 30, 2022
Rated 5 out of 5 stars

Great company- highly recommend

New boiler installed last year. Helped us with deciding which was best boiler for us and install went very smoothly. One year on they have returned to service boiler. No problems. Excellent efficient service will be using them every year from now on

March 30, 2022
Rated 5 out of 5 stars

Really glad we found Neater Heat

Really glad we found Neater Heat. Great service every time. This time it was a Sunday with sudden boiler failure - they came out quickly, diagnosed the problem fast (a broken fan) and amazingly managed to pick up the part on Monday morning so we only had one rather chilly night. Then, when I was concerned the boiler was making an odd noise in the following days they came out really quickly to check it, reassured me that the vibration wasn't a serious issue and solved it straight away. Every different person we have met from Neater Heat has been personable and polite, cleared up after themselves perfectly - everything you could want.

March 28, 2022

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