Nebula Reviews 107

Be careful with these. I purchased two watches, one for myself and one for my partner. I ordered her a pink one. Both arrived and were black.

Initially you'll think the watch does what it needs but it constantly disconnects from your phone. Then after two weeks both have started faulting, time resets to midday the watch resets and then switches off and will not switch on again. Then a few days later it suddenly shows as having power but the issues above still remain.

Then you try to speak with customer services and they ignore all you say, offer 15% discount and say it's a good product. Then after my 11th email they say you'll have to ship back and pay custom charges....AVOID.

I wanted to return the Nubilea watch. Package unopened. They say 90 days for refund. You have to send it to china and pay for it. And they make great effort to accept the watch even when I told them that I didn’t want the watch
Bad company, bad service, bad watch.

Not long purchased the smartwatch
What an absolute bag of ….
Just wish I’d read the reviews before purchasing this total rubbish
People be warned
STAY AWAY FROM THIS COMPANY

I received my watch about six weeks ago. It seemed to work well for a couple of days then when I tried to update the data on my phone it took about 10 mins to get to 100% then no data appeared. When 8 went into my device it showed as connected but battery was on zero even though watch was fully charged. I contacted Nebulae and they responded within an hour. We sid go backwards and forwards for a couple of days but they always responded within a few hours and sorted the issue out and it now works perfectly. I think this is perfect customer service and the watch now works perfectly.
I would recommend this product to anyone.

Terrible company. Tried to cancel my order within an hour but they said it had already been shipped which was a total lie as when the tracking information came it wasn't shipped until 6 days later. Eventually returned the item after many emails refusing their offer of a discount. Now its been at the local customs office for 4 weeks and they're not paying the customs duties on my behalf as I assume that will delay my refund if I get it!! The tracking now says it is being returned to sender because they haven't provided customs with the information required. Ignore the co.uk web address, definitely China

Oh I'd wish I read the recent reviews before I ordered the Nebula smartwatch. Watch is useless and trying to get a refund is impossible. As stated previously, they make every attempt to put you off. It was only after threatening section 75 credit card action that they gave me an address, in China, to send the watch back to. The returned parcel has been held up in Chinese customs now for 1 month. Trying to get a response or help from Evri and the Post Office is another tale of woe.

I ordered it after reading some article online about best smartwatches/prices. It was supposed to be great( I think the company itself wrote it or paid someone). After I ordered I found those reviews and tried to cancel my order immediately. It was not possible so waited to try it. First of all, I received white strap instead of grey one. Watch is rubbish, only counts kcals when you are moving which is incorrect, you need a good swing for the screen to come on, numbers updating on the watch are very slow, app is also rubbish. I could go on and on. Please save yourself disappointment and wasted money and avoid this company. It comes from China I think. If you want to return you'll have to pay shipping fees yourself. They will offer you 5%,10%... off to keep it. I opened a dispute through my bank, got money straight away. Since then I had emails telling me to withdraw the dispute and I could have 50% off. No way I am doing it!

Absolute scam of a company! I can't believe that I fell for yet another China fraud. I wished to return it as per the option on their website and, after about 10 emails each way in which the tried everything to avoid me returning it, they finally gave me a return address and agreed to refund my money once they have received it. I sent it back at a cost of around £25 and it has now been sitting in Guangzhou Customs Office for around 4 weeks with no sign of it moving. I suspect China Customs are complicit in these scams as they are content to ship their crap all over the world but don't want it back!

The reviews that give 5star must be from the company, Less than 1 stay away, do not buy these useless watches , phoned the company numerous times as previous victims say they only off er 10% back as refund, they ask every question to avoid the fact that the watch is useless, you have to reset it every day, it does not do what a smart watch is supposed to do, do not buy they are a con

Nebulaetech is the worst company I have ever try to deal with, no full refund, only offering 10%!!!

I bought this watch and a few minutes later, I wanted to cancel the purchase. I emailed straight away the only contact email address they have on the website abd told them not to send it. They didn't answer for a couple of days, so I emailed again. They emailed saying it had been sent and I received a tracking number. I live in the UK, but illogically the tracking of the watch was saying that it was being sent from the UK to China and then back to the UK. I asked them about that and that the delivery promise was 3 days, it took 12 days. I wanted to return it but they said they will only refund 85% of the cost!! Now, I feel that this company is so untrustworthy that if I send it back they won't refund anything and I won't be able to reach them... I don't know what to do...

If you are reading these thinking they are reviews for the nebulaetech smart watch, check out the dates. Do not purchase the nebulaetech watch. Check out the up to date reviews under nubeluetech.

Update (2024):over time the app has dealt with its bugs and is getting better all the time, and the content is top tier
Orignal review:
Good content, good company! The app needs a lot of work and some further development is quite buggy!

I never received my order, and I never received contact from customer service via phone or email.

I haven't received my package yet. It should have arrived on 06/06/2020. I contacted the company so they can find out what happened but no one has contacted me yet

Avoid. The projector started to break after just 15h of watching. Zero customer service, you're on your own. They will not help you, coz they are currently busy spending money you've paid.

It’s nice , thank you

False advertising. Watch quality is questionable. Magnet doesn't hold for longer than 3 minutes. Edges pull on fabric (clothes. Already damaged my sweater and shirt. I am requesting full refund.

Great gift , super fast shipping !!

we absolutely love the watches! My daugher and I think they are beautiful!